Complaints

This profile includes complaints for Maguire Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maguire Automotive

  370 Elmira Rd Ithaca, NY 14850-5115

• 

  Maguire Automotive

  315 Elmira Rd Ithaca, NY 14850-5103

• 

  Maguire Automotive

  716 W Genesee St Syracuse, NY 13204

• 

  Maguire Automotive

  504 S Meadow Ithaca, NY 14850

• 

  Maguire Automotive

  35 Cinema Dr Ithaca, NY 14850

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 ********* from Maguire in January 2025. 3 months after the purchase an oil cooler line popped off and all the oil drained out of the engine. We have since learned this is a well-known but very serious issue for these models, for which ** issued a Global bulletin. Here is the link: ************************************************************ Until June 2023, ** required dealers to repair the issue before customers took possession. Apparently because ** did not mandate it, Maguire chose to not perform any preventative repairs, or to fix it after the fact, or even to inform us about the issue before we drove it off the lot. It's tantamount to fraud. Maguire told me that since it was not a recall they did not have any responsibility to perform any repairs, even though they were well aware of the issue and admitted as much. Knowing of the issue, they let us drive it off the lot and potentially destroy it without even telling us about it. Luckily it seems our truck was not destroyed (if it is they will be hearing from me), but we had an $800 repair they should have at least covered. Maguire could have at the very least told us about it. It's also not like this issue is something minor--it could easily destroy the truck, so Maguire's claims to me that this was merely an "inconvenience" and a vehicle "breaking down" are insincere. This is a serious issue they knew about and should have told us about. They are apparently prepared to lose customers instead. 

  Business Response

  Date: 05/12/2025

  Good morning. I looked into this with our General Manager who has been in contact with the customer. To answer BBB's question is that there was a warranty option offered but the customer chose not to purchase. The truck is out of any factory warranty and the truck came with a limited NY Lemon Law warranty. After reading the customer notes and talking to our ** I am up to speed on this. I always want to find a way to help a customer. We have been in business for almost 50 years. It is my opinion that this particular issue would not have been checked during a normal NY State used car inspection process. It is a 5-6 year old used Chevy that was sold at a CDJR Store. We would not have gone through every possible automotive forum to see what may occur or what could be a problem in the future. This simply does not happen with used vehicles anyplace I have heard of. We want to make sure they are safe, pass inspection, and are road worthy nice vehicles. What could happen down the road falls under normal customer maintenance and care. We sold the truck in good faith, and it passed all required NY State inspection laws. I do not think the buyer or seller assumed it would need anything within a few months of buying it. The customer did take it to another repair facility and did not bring it back to our shop to look at. I believe that would have been the right and fair thing to do by the consumer. It is hard to be asked to pay another shop to fix an item that was not a warranty covered component after the fact when it wasn't brought back to our shop. I think we can all agree on that. I also believe in doing the right thing. Although I do not believe Maguire is responsible to pay another shop for this repair I would be willing to work with the customer under more of a "good will" gesture because we appreciate his business. I really wish we could have got the truck back to our location as we could have helped with the repair and we would have supported our own technicians instead of another shop. I do not feel we are responsible financially but again would be willing to provide some assistance in the name of good will and hopefully retaining a customer that had an unfortunate thing occur while the truck was out of warranty. I am willing to help within reason if the customer feels it is right and would still feel good about doing business with Maguire. I do not feel we or the buyer necessarily did anything wrong but can certainly see the customer's reason for being upset. Please let me know how to proceed to help the customer within reason for this occurrence.   Thank you Frank **********

  Customer Answer

  Date: 05/12/2025

  I have reviewed the response made by the business in reference to complaint ID ********.  I appreciate the good will gesture forwarded by Mr. **********.  I do want to clarify the issue that he is either not recognizing or skirting.  The oil cooler line issue was well-known and could have destroyed the vehicle.  ** was requiring dealerships to address it until the summer of 2023.  The issue is not, as he suggests, whether the oil cooler line issue would have been detected by a NYS inspection process.  It is also plainly not something that requires scouring automotive forums.  When I spoke to the Maguire service department the representative told me he was aware of the common problem with this model.  The general manager also admitted her awareness that it was a known problem.  Both the service department and the general manager informed me that I could bring it in, but that they were not going to cover any repairs.  I'm sure Mr. ********** will appreciate my hesitation in bringing the truck back to the shop, at my expense, to have the dealer who sold it to me fix the issue they should have at least warned me about.   
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29th I went to Syracuse to Maguire ****** to look at and potentially purchase a car. I had spent weeks finding this one car I wanted. If it wasn’t for this car, I wouldn’t have gotten a ******. The buying process was awful as the guy told me multiple lies and didn’t explain anything to me. He told me I’d get $7K for my car, but ultimately gave me $4K. He tacked on warranties that he didn’t tell me could only be used at the dealership. I told him I didn’t want them because I live an hour away and didn’t want to drive that far for an oil change, but he did it anyways. I pointed out how the speakers didn’t work and the hands-free didn’t work. He told me they would fix it. They didn’t. I took it back again and they said it was fine, but it’s continuously gotten worse since then. I’ve tried to find a solution but continuously get the run around and told I could pick another car. I didn’t want another car from them, this was the car I wanted, otherwise I would’ve gone elsewhere. Now I’m stuck with a car that cost me twice as much as it should have, with warranties I can’t use because I can’t trust that they will do their job and fix the car when needed. They also keep deleting reviews. There are many more problems than that too, like the electronics going in and out sometimes. Turn signals work sometimes, other times they don’t. The whole electrical system seems like it’s broken or something. The tire pressure thing comes on in all temperatures. The window flubs when putting it up and down. I’m devastated about this whole thing, they’ve made me extremely angry by putting me in a bad spot. This was supposed to be a good experience, something that put me in a good spot moving forward with a safe and affordable car, now I’m being charged twice as much and I don’t feel safe in this car at all. And they’re not reasonable people in any way. Things I’ve heard them say make me nervous too, like they’ll cut my brake lines or something. I’m not sure what to do about this. Help!

  Customer Answer

  Date: 03/14/2025

  1. Date of purchase: 11/29/24 2. Mileage at purchase: 38,020 3. Current mileage: 41,457 4. Warranties attached…they said they fixed problems with the car, but they didn’t and now they don’t seem to want to fix the issue or honor the warranties.  They also said the warranties were included, but come to find out they charged me for them despite me saying I didn’t initially want them because they have to be used at the dealership which is an hour away. 

  Business Response

  Date: 03/14/2025

  We would like to give you some very important details on this case that were left out. Our General Manager, Brandon W******, has attempted to satisfy the customer on many occasions. The customer has left very vulgar and inappropriate voicemails as well as online reviews. He often uses foul language and has been abusive to our staff. That being said we still want to help and have offered many solutions that could. We have offered to repair any issues he has mechanically or replace if necessary. We have offered to trade him into another car from any of our locations. He can make use of any warranty that he has purchased at any of our locations including our Canandaigua location which is in his hometown. We can certainly cancel any warranty that he would like and are open to any reasonable solution that will make him happy. We have offered this and other solutions as we want him happy, but he continues to be vulgar and aggressive in his dealings with our staff. We want to help and are willing to listen to any reasonable solution as long as it is handled in a professional manner. I feel that we have sincerely tried to help in every way we can think of but the customer is not cooperating. Please let us help by fixing any reasonable issues you have, allowing us to trade you into a different car, allow you to have work done at our location close to your home, cancel any product that you would not want, or any other reasonable solution. Please allow us to help in a professional manner and I feel we can fix this perceived situation.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a truck from maguire ***** *** ** *** ****** **** ****** ** *****. the truck was missing an extra key and the factory floor mats. the salesman (jacob w*****) told me he would obtain them and i recieved a "we owe" certificate from him. i went back 4 days later and he said he hasnt gotte them. i left town for a week and went back when i returned to ask again and he said no he still hasnt obtained the items. i asled to speak to a manager (Brady). brady said no problem he will fix me up. i gave brady about a week and then he started ignoreing me. i contacted Phil maguire (the owner) and he also failed to reply as of yet. i believe i need some help. thank you. its been 22 days so far....

  Business Response

  Date: 03/05/2025

  Good Morning, After speaking with the General Manager of the store, Brady M*****, it was clear that the team did get the items to the customer and the situation was resolved. We had some delay in getting the parts, however at this time the customer is all handled. Thank you for your time.

  Customer Answer

  Date: 03/07/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. yes i finally received the key, later that day i had to go back and pick the floor mats up and i did not have my truck with me. when i got home i went to install the floor mats and they sent the wrong ones. the mats they sent were only for the rear of the vehicle and they were for a different model vehicle. i text messaged brady and he agreed to help get the right ones but until i have what i paid for i will continue to be dissatisfied. the company had no problem taking my money and cashing my check, all im asking for is what is owed to me. i will attach pictures of what i received, as well as the vin number and order form that shows what the vehicle was supposed to be equipped with...this is a brand new vehicle.. thank you. the 3 pictures ive sent are the vin for the truck, the order sheet and the incorrect part that i was given. i will gladly return any incorrect parts when the actual parts for my vehicle come in. welcome to call me ***********..
  
  
  
  Regards,
  
  ******* ********** 

  Business Response

  Date: 03/10/2025

  I called our GM Brady this morning to check on this. He informed me that the customer did come to the dealership this past Saturday and picked up the proper mats that were owed to him. He verified that these were the correct ones and left happy. I am very sorry for the inconvenienced that this has caused the customer. At this point it sounds like we are all set and the customer received the proper mats that were owed. Please let us know if there is anything additional

  Customer Answer

  Date: 03/11/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ******* **********

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my ****** to Maguire because there was a sensor issue that needed to be repaired. While removing the sensor the technician stripped the threads on the sensor.
  Now Maguire is charging $2500 to fix the problem their technician caused.

  Business Response

  Date: 02/24/2025

  Good afternoon, Maguire Auto Group has reached out to the **** manufacture on behalf of the customer to get goodwill participation. Ford has stepped up to help the customer with the repairs and the customer will pay the remaining.  Customer stated they will close the BBB case.   Thank you Bill H****** Operations 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 I had a ****** remote starter installed in my 2019 ****** **** ******. The day ai had it installed the dealership pushed the buttons on the remote and it started. After leaving the dealership, the remote did not work. I went back to the dealership to have it looked at. The service department said I was not pushing the buttons right and just made me like I was a “retard” and extremely rude because I didn’t know how to push the buttons they stated. I then contacted ****** Corporate and they were wonderful. We thought we had a resolution for refunding or replacing but they stated the dealership stated that I declined a tutorial on how to use the remote and the resolution ended. I recently took my **** ****** to a mechanic and the mechanic stated that he has started numerous ******** and this starter is definitely not working right. I called another ****** dealership after the mechanics information and they were wonderful. They did express customers are not happy in general with the ****** starter and the range of the starter. That dealership and I basically came to the conclusion that I should cut my losses and just put in an aftermarket starter. I will probably have to end up doing that, but I paid a lot of money to purchase and then have the starter installed and it does not work and will have to purchase and after market started. I have attached 3 receipts, 1 is for the purchase of the starter, 1 is for installation of the starter, and the 3rd is for when I took it back for the dealership to check the starter. I would like no contact with the dealer in Ithaca NY and would like a refund, even if I just got refunded for just the part not the labor. Thank you.

  Business Response

  Date: 02/12/2025

  The General Manager called the customer after complaint came in and reviewed the complaint. Customer and General Manager agreed to review the remote starter application together and if the customer is unhappy with the range that the ****** remote start has then we would remove the remote start and give a full refund back to the customer. The customer agreed and will be working with the general manager of the dealership. Thank you for your time. **** ******* 

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an incorrect registration sticker after purchasing my vehicle 04/2024. My registration states it expires 11/24, but when i went to renew it, i’ve come to find out it expires 04/2026. This must have been an old registration sticker with my name put on it

  Business Response

  Date: 11/26/2024

  The registration that is on the window of the consumers car is not her registration. The one on her car does not match her assigned plate number. The VIN is correct. A duplicate registration was ordered and we have been trying to reach the customer via cell phone. 

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front end and motor problems

  Business Response

  Date: 11/21/2024

  The service contract that the customer bought starts from the original in service date that is clearly identified on the contract. The contract clearly states both on the front and on the back in the legal language identifying the in service date. Maguire did absolutely nothing wrong and the contract that was acknowledged by the customer's signature states the in service date and terms. The customer got full benefit for what they paid for and signed off on. If there is a repair that is needed i would be happy to look at possible discounts we could give the customer to help with the repair. This would include discounts on parts and labor if he would like to bring it to our facility. Outside of that the customer's contract clearly has expired. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took my car here because it was leaking oil.. so they say it’s leaking from two places and they fixed it supposedly. Then I pick up the car have to bring it back the next day because the plug that they put in the oil pan was defective. They switch it out then I take my car home and it’s still leaking oil. I’ll bring it back. they say it’s a hairline crack in my oil pan Which only really happens when you tighten it too much. so I told the guy at service see if my warranty covers it. He tells me he called the warranty and they denied the coverage something isn’t sitting right so I had to wait till over the weekend to call my warranty so when I called my warranty, they said no it’s still open. We’re waiting for them to send us pictures. Meanwhile, they fixed it and I had to pay cash so then I go to pick up my car and I tell the guy in service this and he said he sent pictures to them cash me out real quick then me not trusting people I called back my extended warranty and he said no we never received any pictures. They even got a hold of the adjuster he talked to and she said no that’s all we were waiting for was pictures. I think they cracked my oil pan and didn’t want to cover it.

  Business Response

  Date: 11/18/2024

  This claim was initially called into his warranty company for approval. Teh company turned down the clam as they could not see the crack due to the photo quality. The customer paid the bill and left with the car. Update as of this morning 11/18/24 that our advisor called back into the warranty company and provided clearer pics of the cracked component. The customer's warranty company realized this should have been covered and are now deciding to cover this. Once the warranty company pays us the dealer we will reimburse the customer the proper amount. The customer will be taken care of as soon as the warranty company pays us on the claim. This issue will be resolved soon to the customer's satisfaction. If you need any additional information please feel free to call me at ************ or email at **************************** 

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on my bill for shop use supplies which is illegal in NYS. When I notified the service manager Brian he said they are part of a break kit. My son’s car was missing a few caliper bolts and instead of just giving him the balts they performed caliper service on the back 2 tires and I was charged $199 for labor.
  I feel like they took advantage of a student and possibly up charged him once they saw a ******* sticker.
  I will never bring my car back to Maguire Subaru in Ithaca.

  Business Response

  Date: 10/08/2024

  GOOD AFTERNOON, The customer came in and requested a New York state inspection. The dealership performed the requests and found the customers vehicle was missing the caliper bolts on two of the calipers. The team got permission to perform the repairs which was to remove the calipers clean the slides and grease, reinstall with the new caliper bolts and road test. System was safe at this time. Our organization will always put the customers first and will always itemize all items used for the job which follows the New York State law. The General Manager will be calling the customer to review the bill again and reassure to the customer we are here for them. Thank you for your time. Bill H****** Operations Officer.

  Customer Answer

  Date: 10/15/2024

  Hello-I never got a call back from the dealership. Also it doesn't make any sense that they itemized the shop supplies on my invoice.....this is against the law. If they used a kit (doesn't exist) the kit should be listed. My next step is to notify the Attorney General. All I wanted was for this dealership to be honest. Thank You- ****

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked with this dealership to potentially buyout a lease. Dealership asked for my permission to check my credit, permission granted, however, I mentioned that I didn't want a hard pull to which they responded "it will be a soft pull and shouldn't hurt my score much at all". After checking my credit, the dealership said they would check with different banks to see what they could come up with for interest rates. My credit was then hit a second time by the dealership and 3 more additional times by varied banks. NONE of these were permitted and this was a HUGE hit to my very good credit score. I would like each subsequent hit to my credit removed, 4 in total, 3 banks and a second inquiry from Maguire.
  August 22 2024: Maguire
  August 24, 2024: Maguire
  August 26, 2024: ***** **** *******
  August 26, 2024: ***** ***** Auto
  August 28, 2024L **** ** *******
  
  In addition, on August 30, 2024 there were 4 instances of my social security number being comprised as well, this is likely from one of these information pulls/shares.
  
  Not only should this be corrected, I would like to be compensated for the hassle of now trying to correct such actions.

  Business Response

  Date: 09/05/2024

  Good morning, Mrs. ******** did work with the sales team at the Maguire Import store over several days trying to find the best option for herself. She inquired about a new car purchase around early August 2024 and spoke to the team about her options. Credit was not run at that time. On August 20th she reached back out to her sales rep to see what a monthly payment would be on buying out her lease. The team sent her a credit application by email, and she filled it out and send back to dealership giving the dealership permission to run her credit, which she was told that we would try multiple banks to see what options was best for her. The dealership team and the customer had text conversations over the next few days. The dealership submitted the credit inquiry to see what the customers credit rating was. The results came back as a higher tier which gave the customer some good options for lower rates. The customer stated via text with her sales rep that she was aware of that credit inquiry was run and gave the team permission to summit to multiple banks to get the best option for her. The sales team did as direct from the customer and **** ** ******* came back with the lowest interest rate we could get her. She then told the team that she was going to speak with her husband to decide. On August 28th she stated to the sales team she was disappointed in Toyota Financial since they wanted to charge her a higher interest rate after being a loyal customer. She also stated on the 28th to the team that see was going to inquire with a ***** Dealership. We always want to do the right thing by the customer and help them with their buying decisions. Based on all the information and texts we reviewed the team did as direct by the customer. We apologize if the customer feels that ****** or any of the banks could not meet the customers' expectations and we are here to support our customers. We are here for Mrs. ******** and if we can be of any assistance in her next purchase or Lease all she needs to do is call.Thank you for your time.Bill H******Operations Director