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Business Profile

Construction Services

F & F Custom Construction

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for F & F Custom Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details:
      Date of Service: 9/5/23
      Amount paid: $4,000
      Services contracted: Granite countertops
      Nature of dispute: inferior quality materials
      Business has refused to resolve my complaint.
      I called twice to express my concerns and went back to their showroom once to express my concerns.

      I chose F&F Construction based on a contractor's recommendation for my granite countertops. Initially, everything seemed promising—the selection process at their warehouse was smooth, and their professionalism during templating and installation was commendable.
      However, the excitement of owning the above mid-priced stone turned into disappointment when I attempted to clean it. Despite using recommended granite cleaner and polish, a persistent film coated the countertops, making them look perpetually dirty. This was a stark contrast to the granite in my previous home..
      Upon returning to F&F for backsplashes, I was shown that my stone in their warehouse also had the same film. When I voiced my concerns, the response was unsatisfactory. They claimed, "It's the stone you chose," which didn't align with the standard I expected for my home.
      To add to the frustration, my countertops developed scratches despite minimal use—merely a coffee pot, cat food bowls, and cans were placed on them. My appliance delivery was delayed so I didn’t have a stove to cook on.
      Contacting F&F's representative, Marty, resulted in promises of sending someone to address the issues, but the resolution never materialized.
      Months have passed since my $4,000 investment, and my countertops remain a constant eyesore. The offer of a "free" sink turned out to be a mismatch with the granite, further highlighting the disconnect in their product offerings. What business owner thinks that clients spending thousands of dollars on granite want to pair it with a low gauge and low grade stainless sink?
      Overall, the lack of a satisfactory resolution, coupled with subpar product quality has left me deeply disappointed with F&F Construction's service and their inferior granite product.

    F & F Custom Construction is NOT a BBB Accredited Business.

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