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Business Profile

Heating and Air Conditioning

Jovan & Sons Pro Services, LTD.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/29/2023, ***, a technician from Jovan and Son's arrived at my home; proceeding my phone call to their office in ********* Ny at approximately 11:02. He arrived approximately 10 mins later and I directed him to the location of boiler. Literally after a minute or two the furnace went on. I watched from the top of the stairs, since I am disabled, saw his flashlight swoop to the direction of the stairs and go out. The light from the stairs was on, I waited a moment, approximately 4 minutes, when he was not in sight yet I began to go down the stairs a a second later he was quickly coming upstairs. Point being he was not at my home "fixing" anything for more than a few minutes. I had told the receptionist that I thought the boiler may have had to be bled because I had used the emergency off switch. In ***** report he started he bled the boiler that I ran out of oil.I had not run out of oil as he stated and there was no sign of bleeding the boiler. He also reported on receipt that apart needed to be replaced. In conclusion. I called the office at 11:23 to let them know that *** had finished and was going to his truck and I was going to pay over the phone. I could not get an answer. *** came in a my payment was taken from him. I was told that the fee is $185/per hour. Since he wasn't here for an hour I wasn't expecting to pay for one especially not after later when I lowered my thermostat and when I went to turn it back-up the boiler/ furnace would not turn back on. I did contact the company. Same receptionist answered and when I had expressed my unsatisfied nature her reply was that she assumed I knew that even if it did not take an hour I was responsible to pay for it entirely and that the receipt noted that part had to be replaced. And that was it $202.73 and I'm still cold with no hot water. Invoice#*****.

Jovan & Sons Pro Services, LTD. is NOT a BBB Accredited Business.

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