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Business Profile

Used Car Dealers

Auto Expo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle with auto expo drove the vehicle to visit family in ******** vehicle broke down when contacting the company who offers a 30 day warranty on the engine they ignored me did not help me with my situation and I have recently now spent over $4000 in total repairs and travel costs I am still trying to contact the company regarding my warranty and they are ignoring and hanging up on me this company has multiple reviews of the same issue and no matter what I do I cannot get through to them in my warranty is almost up almost as if they are purposely ignoring me so the warranty can be void after 30 days

    Customer Answer

    Date: 02/10/2025

    Better Business Bureau:

    At this time, I have not been contacted by Auto Expo LLC regarding complaint ID ********.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I paid the down payment and took the car into my possession there have been constant problems with the vehicle. When the car was first picked up on December 5th the check engine light was on and we were told that it was just the gas cap by the dealer, then it came back on and stayed on until we took it to a mechanic and he said the code that presented was an ********* and that the car shouldn't have passed inspection. Since then the problems have snowballed, the car has been leaking gas, and when it's turned on you can smell gas fumes inside and outside the car. The parts the dealer claimed to replace or fix were the brake line, gas tank, gas tank housing, Evap leak, and the fuel filter. This was supposed to have fixed the problem and made the car run smoothly and efficiently. We requested detailed receipts for the repairs done over the phone, and we would pick it up along with the fixed car. We picked up the car on 12/30/2023 the dealership didn't give us the receipts for the repairs they made as requested. The dealer instead gave us a paper that said "Customer complained of a leak" with no other indication of the work they did on the car. It's currently parked at our residence, every time we turn on the car it leaks gas underneath and you can instantly smell the fumes inside and outside the car. I am still paying for this vehicle. I haven't been driving the vehicle because of how unsafe it is. I filed a complaint with *** in hopes of resolving the issue promptly. But I have yet to hear anything back from ***. The *** requested a diagnostic be performed on the vehicle stating what was wrong and why it was in unsellable condition by a registered shop. We took it in the night before our set appointment date, January 16th to *********** in **********. We got paperwork stating what the problem with the vehicle was and were informed about two open recalls that were present before it went through the shop.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/2023, I purchased a vehicle for my daughter from Auto Expo of Huntington. On this day I also purchased an extended auto warranty in the amount of $1590 for 2 years.On 9/5/2023, my daughter unfortunately had an accident, which totaled the vehicle. The vehicle was declared a total loss. Upon reviewing the warranty contract, I am *********** a full refund within the first 30 days regardless of reason. I will gladly produce this document to the BBB showing the clear legal standing.Per the instructions for a refund, I contacted the administrator of the warranty, Veteran's Auto Warranty. I called them on 9/11/2023. I spoke to ******* who advised me that the dealership has not forwarded payment to them and therefore they are unable to provide a refund. I immediately attempted to call the delearship, however they never answer the phone.As per the agreement, I am *********** a refund within the first 30 days of the contract. I am hoping the BBB can assist with this before I have to take legal action against the dealership. I paid for a warranty that the dealer has pocketed the money and has not forwarded payment to the administrator for the contract.

  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought the car last July and had a 1 yr warranty. the check engine light came on and we bought a new gas cap. The light came back on I then contacted Auto Expo starting in May I called 8 times and left my name and number for *** to call back he never called back. I had it repaired and sent *** the ******************* nothing I called and finally spoke with *** who said the parts and labor for this do not warrant a refund. I bought this car for my daughter *************************** and I spent $408.00 to repair

    Customer Answer

    Date: 08/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Auto Expo LLC regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle in January 27 from *************** expo. Prior to receiving the vehicle, they gave me a week so they can fix the car and put new tires on it. When I purchased the vehicle I ask them can they get the check engine light off. They responded they could. When I got the vehicle I drove it less than 30 miles away from the shop and the check engine light came on. Plus the hood started smoking. Plus the car had bad rotors and I could barely reverse. I let them know and went down to the shop getting a police report trying to get them to fix the problem. The owner only would reset the gauges. Thinking that would resolve the issue. The issues would continue I came back 3 times and have video evidence of returning the car within 30 days. Since we couldnt come to an agreement. I would like a refund on the down payment I gave of $2500.

  • Initial Complaint

    Date:03/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a used van from a dealer who with held information that the windows werent functioning correctly.. It didnt fit the description of the van.

  • Initial Complaint

    Date:02/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2023 I bought a car from Auto Expo and I was lied to, and sold an eight cylinder, not a six cylinder. Brought it back after mechanical problems and finding out they lied and received another vehicle from them. I brought that one back because it is extremely unsafe after my mechanic looked at it and saw the reports on it. I dont even belong to the car, and they were refusing to even speak with me now.

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a **** Jeep Grand Cherkoee Laredo back in August of this year. Due to delays coming in from *********** we arrived at the dealership about five minutes after they were set to close. We called to let them know and nobody would wait to hand us the keys. Left them in a location they texted us. Since then they have ghosted us and we are still waiting for a bill of sale/title on the **** Jeep Cherokee Laredo we purchased over two months ago!Three weeks after purchase car would not drop into gear. It was a simple shift linkage, which my local garage took care of for about $200 but never received a reply to my multiple emails and attempts to call. Voicemail is full and emails are pretty much ignored/ghosted after purchase. Wrong lug nuts on car (lock nuts meant for metal rims on aluminum rims) and antenna installed on car needs to be held in place by a zip tie or it swings away from the car. Really disappointed and unable to register the car due to lack of proper paperwork.Repeated attempts to request a simple bill of sale or the title have been ignored. Finally received a one sentence reply from *** that he would look into it and then radio silence again!

    Customer Answer

    Date: 12/01/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Auto Expo LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

Auto Expo LLC is NOT a BBB Accredited Business.

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