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Business Profile

Smart Phone Software

iPad Rehab LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for iPad Rehab LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I want to make a complaint about this complaint I’ve message the agent about asking her to see if she can recover my data and she was just rude and hang up the phone and said nah we don’t do that and I want to see if you guys can do something about it and see if you guys can do someone about it

      Customer Answer

      Date: 04/07/2025

      Hello and yes I’ve got the right information I was trying to see if I can send my phone for data recovery to recover my photos on my ***** account but the person I’ve talked to was rude and didn’t wanted to and she hang up the phone 

      Business Response

      Date: 05/05/2025

      We received a request for data recovery from someone matching this name.  This is a record of that conversation from most recent to first contact.   It sounds like she may not actually have the physical phone anymore or is unwilling to send it in, and is hoping to recover encrypted data held within an ***** account by *****.  That would be impossible for anyone, including *****, to recover.   It is unfortunate for folks in that situation because they may have been told elsewhere that account recovery is possible, which is never the case.  Like all ****** data recovery, we can recover data only by resuscitating a phone that is dead or damaged, and extracting the data from the phone. If there's no phone, there's nothing we or anyone can do.  My impression is that ****** wants to believe that we can do the impossible because she likes our prices, and may have been falsely lead to believe that account data recovery is possible by a competitor who regularly charges 300% more than us.  If ****** still has her ****** ** *** *** she is welcome to respond to the estimate and mailing instructions we sent her to send her dead phone in for data recovery on the ticket she created.   Ticket Automation Automation Fri 04-11-25 02:10 PM  ••• PRIVATE NOTE Automation ran on this ticket. Actions: Change Status to Resolved until Device arrives, Update due date by 168 hours from When Triggered ****** ***** ******  Contact Fri 04-11-25 01:19 PM   ••• Thanks! It means a lot tbh I appreciate it a lot tbh. And I should be good but when you get the photos you can delete the data because I have my contacts saved and stuff and I cana ***** reads them later but thank you.  I’ll think about it and then I’ll let you know! but that’s not bad for the price. On Fri, Apr 11, 2025 at 11:27?AM iPad Rehab <***********************************> wrote: •••PRIVATE NOTE Estimate emailed to ********************************* by user: iPadRehab Christine Notes from Lead Other Fri 04-11-25 11:23 AM  ••• PRIVATE NOTE Referred by: Friend ****** ***** ****** Customer Reply Fri 04-11-25 11:23 AM  ••• No it doesn’t On Thu, Apr 10, 2025 at 3:03?PM iPad Rehab < ***********************************> wrote: > ----- REPLY ABOVE THIS LINE TO SEND A RESPONSE ----- >>>>>>> [image: iPad Rehab] >>>> We can help with data recovery from an ******, not an ***** ID. >> What is the current state of the ****** ** *** ***? Does it turn on? >> [image: Find us on ********] * **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** *******
      * ****** ** ** ********
      * ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>>> Sent with care from iPad Rehab >> iPad Rehab - * ***** **** ******* ******* ***** ** ****** **************************************************************************************************** * ************* >>>>>Email sent from Lead ContactedFri 04-11-25 11:23 AM •••We can help with data recovery from an ******, not an ***** ID.What is the current state of the ****** ** *** ***? Does it turn on?Check-inInitial IssueFri 04-11-25 11:23 AM •••Work Request Submission: ****** ** series for ****** Smith Archie @ 3369186613 Device Details: ****** ** series Model: ****** ** *** *** Option: Option: referral_source: Friend Issue Description: Work Request Submission: ****** ** series for ****** Smith Archie @ 3369186613 Device Details: ****** ** series Model: ****** ** *** *** Option: Option: referral_source: Friend Issue Description: Hello I need to recover my data on my other ***** account because I’ve been dealing with this for the past 3 months after speaking to ***** support I’ve been telling them to let me access my other account and they won’t let me and I just wanted to recover my pictures I have a lot of high school pictures on that account since 2019 and I can’t get those memories back and I just wanted to know the price and stuff thanks ?? I’m just hoping to get my pictures back and saved

      Customer Answer

      Date: 05/05/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and no.  

      Regards, 

      ****** ***** ******

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