Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed a contract in july2023 gave them $500. awning in stalled april 2024. in august several large stains on fabric appeared, the paint is peeling off the brackets. and now the awning will not close all the way. i have not received a bill from *************. i have called them several times. they blame me for the stains. that me and my family threw something on it. to get on a ladder 7 ft. off the ground to scrub it with oxyclean. i called last week and still have not heard from the owner who I wanted to speak to. they are rude and I feel they don't care at all about my complaints. i picked an expensive fabric. it cost ******* why would I want to damage it. i also paid ****** for the elec. hookup. i don't like dealing with the 3 woman in the office. they are obnoxious and not helpful at all. they do not return calls. i was suppose to have someone come to look at the awning sept. 14 and no one showed up. they said there was no appt. listed. the woman named ****, sent me an e-mail with someone else's name and address to me confirming the date. the woman **** was the one who accused me of damaging the awning. i talked to a woman named ***** and told her all of this. and said if its not resolved to take the awning back and they can give me 325 for the elect. and my 500 deposit. also im worried about my credit score, if something is wrong with the application. its there responsibility to take care of this ***** said I should call. they are the one with the applic. i feel like they are just brushing me under the carpet and don't care. the owner is old and the son is a nasty man. i wish I never bought this. im so disappointed. i wrote them a really nice review, but I think I'll take it back and write a bad one. thank you for your help if you can help me.

  Customer Answer

  Date: 10/26/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Rollup Shutters & Awnings **** has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after installation complaints made that unit was not closing properly had service people to house a couple of times to tell my eyesight was wrong and a comment just a crazy blond it takes numerous times to retrack awning back to house only to not close properly and stick out from house after numerous calls service person came out to say, not closing properly on work service invoice it says motor adjusted to close all the way, which it is still not closing right 2nd work service invoice says needs new motor shaft and company wants me to pay $800.00 plus labor Why should i pay when unit was defected prior and told them it was not working

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relationship with vendor,(ROLLUP AWNINGS *********************************************** *****) began in 2016 without incident. Initially, we had contractor replace awning cover. In the spring of 2021, we had a change to our topography which required us to contact the vendor and request that the pitch to our awning be lowered. This began what can only be described as a hellish customer experience. Each request for an appointment was prefaced by the service manager questioning my understanding of what the covid has done to the company's ability to hire proper help. This mantra would continue each time I called as if this had some direct relationship to what I required. On or about July 24,2021 awning was lowered from 8ft. To 6ft. 10Ins. This did not alleviate the shade problem and so another appointment was made again encountering the same covid protocol from the service manager. On August 27,2021 another service call was made and it was determined that we would need a front bar pull shade and a motor which was unrelated to the shade problem.Drop shade was ordered April 23, 2022. Drop shade was attempted to be installed in June, however, workmen at this time realized that heavier brackets needed to installed to support the shade. One has to question why the company having all the information available to them did not make this determination initially and bring the heavier brackets. This change resulted in an additional $900.00 charge to us.On July 16,2022 drop shade was installed with heavier brackets but valance which was cut when drop shade first ordered was not brought to be installed. This was the third time this was done. After this, drop shade did not close fully and workers came back on July 26,2022. but could not rectify the problem and created a worse situation by tightening the shade causing wrinkles and creating indentations caused by the screws that were installed at the top of the frame. We inquired as to why no thought was given to protecting the screen from bein

  Business Response

  Date: 08/11/2022

  Prior to this complaint, *** ***** *************** came into our showroom and had a heated discussion regarding their drop shade. The 20x7 drop shade had indent marks caused by round Philips head screws that were securing the mesh fabric to the roll. There were no rips, tears, or punctures in the mesh. ************** provided 17 photos of his drop shade showing the indents and stretched mesh. This fabric is not a tight woven acrylic; it is mesh woven like a screen panel in a door which tends to stretch. But this in no way restricts the ability to do what its intended to do.  
  
  On 8/10/22 our service team went to ********* residence and removed the drop shade. We will remove the round screws and flat rivets will be inserted in their place. We will return and reinstall the drop shade at the most convenient time for the Adamos. 

  
  At this point, we ask that all correspondence between the Adamos and Rollup Awnings be in writing, as we would like to avoid all confrontations. Tell us why here...

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   action on rollup awnings part seems to have occurred only after being notified by the bbb. we reserve the right to see how they will resolve this matter and in what time frame. the key here is that it is summer and we paid for this product to make the summer more palatable. up to this point the vendor has not afforded us this opportunity.

   

   

   

  
  
  
  
  
   
  

  Business Response

  Date: 09/13/2022

  We have already had three appointments in total set to bring a new mechanical drop shade to them. They cancelled out last minute for the previous appointment, and the third is scheduled for this coming Saturday September *********************** the morning on that run as requested by the customers themselves. The customers attempted to reschedule again, but decided to keep this upcoming appointment after speaking to them this morning of Tuesday September 13. We have done everything to attempt to rectify the situation by accommodating their needs and we hope that it will be finalized on Saturday with the new shade fully installed.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
    we will wait to see if item is installed properly and without damage.