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Business Profile

Remodel Contractors

LJ's Remodeling Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 23, 2024, I signed a contract with LJ's Remodeling Inc. (owned by Keith W******) through its representative RJ W****** to remodel the kitchen and bathrooms of my residence. At the request of RJ, a check was written and handed to RJ, in the amount of $30,608 as the first draw. After the plumbing and cabinet selections, Keith came to pick up the second check in the amount of $20,000 on April 18th as the second draw. According to the contract, LJ's remodeling should start the project in the April/May time frame. However, Keith W******, the owner of the company said that they needed more time to complete the project he was working on and that our project would start in June. When June came, Keith further postponed the project to July and then again to August. At the end of July when we checked the status, Keith promised to start the project before November 4, 2024 if not earlier. It did not happen. The company has shown no intention to do the job. We therefore have requested a refund of the money paid, $50,608 in total. So far we have not received a positive response. Therefore I am filing this complaint and asking for your help to get the refund.

    Business Response

    Date: 12/04/2024

    BBB spoke to the owner of the business and the following was relayed: I had a heart attack and cancer.  So I'm behind schedule.  I've been in constant communication with this customer throughout all of this.  I can provide all the emails and everything to BBB to show this.  She is the one that broke the contract.  I've been in business for over 20 years and never had a problem.  As you can see, this is my 1st and only complaint- ever.  I've been going through health struggles and have relayed all of this by being in constant communication with this customer.  

    Customer Answer

    Date: 12/05/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    Thank you for handling our case.  We greatly appreciate it. We do not and cannot accept his response. The business owner never told us he had a heart attack or
    cancer.  Instead, over the course of the
    year, he had said his mother had heart surgery and that the same mother had
    lung cancer. And that he had covid.  Another
    excuse he kept using to postpone my project was that he could not finish a
    project on hand.  This excuse had been
    used since May.  We do not know what to believe.  Even if he were ill, he should be able to
    schedule his employees to work on the project. At the end of this October, as there was still no indication
    that the business owner intended to work on the project, we asked for a refund.
     Since then, the business owner has claimed
    we broke the contract.  This further indicates
    that the business owner has no intention of resolving the problem.  He is trying to blame us so that he could
    keep the money and not work on the project.   

    Regards,

    **** ****

LJ's Remodeling Inc. is NOT a BBB Accredited Business.

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