Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pest Control Services

Eco Shield Pest Control of New York City LLC

Complaints

This profile includes complaints for Eco Shield Pest Control of New York City LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eco Shield Pest Control of New York City LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel this service and they won't let me. It's been two years. I purchased this service for three months of pest control service at my home at ***************************************************************. Once the service was completed they informed me that I was required to continue service for six months. I told them that I was renovating the house and that they could not service the house while it was under construction. They came back to service the house the following summer when renovations were paused. I let them service the house and then told them I wanted to discontinue service. They will not let me cancel the service. They recently billed me again for service that they did not complete. My renovation is continuing over the winter. I told them the house renovation is continuing and that they can't come, but they billed me anyway. I just want to cancel this service. And they never furnished a contract!

      Business Response

      Date: 02/27/2025

      Hi *****, 

      We understand your frustration and appreciate the opportunity to clarify your account details. Our records indicate that your service agreement required a final treatment to complete the contract, and we waived the associated cancellation fee as a courtesy. You agreed to a February 28 service to fulfill the agreement, and your account was reactivated accordingly. If you have any further concerns or need additional clarification, we're happy to assist. 
    • Initial Complaint

      Date:01/22/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eco shield is continuously harassing us regarding a sum of money to cancel a contract. We had spoken to a representative regarding the need to cancel this contract due to financial and health related reasons. The representative said if we had completed one more treatment the account would be fulfilled. Which we agreed to. Turns out this was a totally deceptive lie on the part of this representative. The company still continued to insist on a cancellation fee. Now we received a letter with a threat to be sent to collections ************* needs to be investigated. Once involved with them its impossible to break free of ******* convinced that their employees are trained to be deceptive and misleading to the customers.Why tell us one more payment and we can cancel the contract and then insist on a cancellation fee? All we want is to be rid of this company once and for all. We owe them nothing. We paid for every treatment. We are senior citizens and are being taken advantage of. We have seen similar complaints as this numerous times on this site. Can nothing be done to stop this companies lies and harassment?

      Business Response

      Date: 01/27/2025

      Hi ***, 
       
      Thank you for reaching out and sharing your concerns. We understand your frustration and take your feedback seriously.   
       
      Upon reviewing your account, we see you initially entered into a 24-month service agreement in June 2023, which was later adjusted to 18 months at your request. This agreement included 7 treatments, of which 6 have been completed. The remaining $241 reflects the initial discount applied to your first service, per the terms of the agreement. Its worth noting there were no service complaints during your time with us, which indicates we delivered the services as agreed.   
       
      We also offered a $60 credit as a goodwill gesture to assist with completing the final treatment and fulfilling the terms of your agreement. The cancellation fee applies only if the service agreement is terminated before all treatments are completed.   

      We apologize for any misunderstanding regarding the terms of the agreement or final treatment. If you'd like, were happy to discuss this further and find a resolution. Please dont hesitate to reach out.   
    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a service agreement for 24 months on August 15th 2022. On August 25th 2022 I called to file a complaint that my agreement with the sales representative was 12 months not 24. They sent an email confirming that they switched my contract to ************************************************************************************* for 24 months. My contract that would have been ****************************************************************** regardless. There was no communication that my contract would renew automatically nor was it stated in the contract, nor did they even uphold the 12 month agreement they had updated it to. I called a customer service representative and she blamed me and said that I shouldve known and that it stated in the contract that they would continue to charge after the contract is done. This is not true, nowhere in the agreement does it say this. It specifies that my services agreed upon are for 24 months since they never updated it to 12 despite written agreement. They continued to charge me for an extra year and two months. Although they told me that this change from 24 to ******************* my account, it was not. Even after 24 months they continue to charge me. I received no prior communication or warning that my contract was done. They charged my card on autopay for a whole year and two months. The representative continued to blame me even though she was wrong about this being a written agreement. I asked to speak with a supervisor and I never received a call back.

      Business Response

      Date: 01/23/2025

      Dear **********

      Thank you for reaching out and giving us the opportunity to address your concerns. After reviewing your account, we want to provide clarity regarding your service history and agreement.

      Our records indicate that the September 26, 2024, bi-monthly service was confirmed through text and accepted. Another routine service took place in November 2024, with appointment reminders sent beforehand. We did not receive any indication of cancellation until the call on January 17, 2025, at which time your account was promptly closed, and no balance remains.

      Regarding your initial agreement, we sincerely regret any confusion and want to emphasize our commitment to transparency. The service agreement signed on August 15, 2022, outlined a 24-month term, as reflected in the document provided to you. While you mentioned a change to ************************************************************************************* the account.

      Additionally, per the terms of the agreement, recurring services continue beyond the initial period until cancellation is requested. We acknowledge that clarity in communication is important, and we will review internal processes to ensure alignment with customer expectations and agreements.

      If you have further questions or would like to discuss this matter in more detail, please do not hesitate to contact us.

      Customer Answer

      Date: 01/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I am filing a complaint because there was no communication indicating that my contract had been fulfilled. As a result, I continued to confirm appointments under the impression that I was still receiving services according to our agreed terms. Additionally, there is no written agreement stating that I would continue to be charged after my contract ended. The customer service representative even admitted that they did not have this important information in writing. Consequently, I have been charged beyond the end of my contractual agreement without being informed that the contract had been completed. Furthermore, the email stating that my contract was changed from 24 months to 12 months is not documented on their end, despite the written confirmation via email, which I have provided as evidence in the images I sent.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* ******




       

      Business Response

      Date: 02/02/2025

      Thank you for reaching out and providing additional details. We want to assure you that your concerns are being reviewed by our management team. We appreciate your patience as we thoroughly assess the situation. In the meantime, we understand your request to keep the BBB complaint open. Please know that we are committed to addressing your concerns and will follow up as soon as we have more information.

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business failed to provide any resolution in their response, despite my claims being backed by clear evidence. With only six days remaining before the BBB closes my case, I need to formally express my dissatisfaction with how Ecoshield has handled this matter. Their consistent pattern of delaying responses, ignoring the core issue, and making me wait while they supposedly "review" their documents is unacceptable.
      Throughout my entire time as a customer, I signed only one piece of paper, which I already provided in my initial complaint. There is nothing to reviewonly the undeniable fact that they continued charging me without any written confirmation that my contract had ended. Additionally, they have mishandled written agreements and made false claims that my contract was never changed, despite my providing proof that they updated it over the phone. I even submitted the email where they confirmed this change, yet they still charged me for *********************************************************************************** our agreed-upon terms. 


      Sincerely,

      ********* ******




       
    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ecoshield fraudulently continues to charge for services after confirming cancelation for a property after we moved. We confirmed with a representative that service was canceled and would no longer be charged. Months later they charged us again and refuse to stop service

      Business Response

      Date: 01/22/2025

      Hi ****,

      Thank you for bringing this to our attention. I want to sincerely apologize about any confusion that may has stemmed from this situation. I want to be able to help you get this situated as quickly as I can. However, since we sent out an appointment reminder in January with no response, we serviced anyways due to not getting a "no" to the appointment reminder. If you had already moved by then, I would be more than happy to try to get this refunded, but we will need some sort of proof of move to further investigate. Either a new lease or mail with the forwarding address on it. 

      Please let me know how you would like to proceed. 

      Best, 

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Thank you for your response. I did NOT receive any appointment notification in January. In addition, your representatives have acknowledged that  I called in October to cancel service because I was moving. The property was sold on 11/25/24. Simply typing the address into Zillow will show this as it is public record. Please let me know if you need anything further to process the refund.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *****




       

      Customer Answer

      Date: 01/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Please see attached closing statement for the sale. Please confirm this suffices and that I will not be charged again. As I mentioned, I did not receive any notice of service or appointment in January. I have now spent hours on your mistake and find it frustrating to have to continue this back and forth.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *****




       

      Business Response

      Date: 02/02/2025

      Hi there, 

      Thank you for sending that. I will send this into refund requests to get this handled promptly. 

      Best, 
    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem is with Ecoshield, a disreputable company that has incurred a multitude of complaints with the BBB. After keeping me on the phone for nearly half an hour, refusing to promptly cancel my service, I was served with an invoice which claims I need to pay back a sign on bonus. This practice is deceptive and potentially illegal. It was also not disclosed at the time of signing. Ecoshield harasses me via email phone and text, making numerous appointments for pest control at my property. Not only is the service ineffective, they endeavor to spray for mosquitoes, yes mosquitoes in **, in October. This is preposterous. Anybody doing business with this company should be warned. Their services are useless, they try to over schedule visits, their customer service is rude and unprofessional, they make it almost impossible to endure a cancellation call, and then to add insult to injury they charge a cancellation fee. I will not only not pay this fee - I will put together a detailed write up of this business and explain their practices to the State *************************

      Business Response

      Date: 11/04/2024

      Hi ******,

      Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 

      Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 

      Best, 

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved so long as proof of my account balance being zero ($0) and satisfied in full is sent to my email address.


      Sincerely,

      ****** ********



       


    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An EcoShield salesperson came to my door selling pest control service at the beginning of the summer. He told me about the program; the cost was $220 per treatment each month to sign up and I said that was too expensive. He told me since I had been a previous customer he would waive the sign-up fee and give me a special promotion of $180 every other month guaranteed and it was cancellable at any time.I called today to cancel the program because all the guy did was spray the outside of my foundation and I didn't think that was worth $180. I called customer service to cancel and the *** told me I had to continue the contract for 24 months. I explained my changed financial situation and I couldn't afford this. I asked him to cancel my service. He said he understood and could reduce my payment to $140 because of my finances. Again I told him I couldn't afford this.He said he understood and could further reduce my service to 12 instead of 24 months. Again I said I couldn't afford this and asked him to cancel the service. He again said he understood and would reduce my fee to $120 for 10 months. I said I couldn't afford it. I don't want this service. He then told me I would have to pay the discount I was given when I signed up. I asked him what he was talking about. He said if you want to cancel you will have to pay that fee. I told him his *** said I could cancel at any time without restriction. He said yes I can cancel but I would have to pay the discount I received.Then he told me what he would do for me was give me the best deal he could of $99 for 5 treatments. I said I don't want your service just cancel my service. He continued to insist I pay it and wouldn't let me refuse. He said he would email a bill. I received a bill for $220 which is a scam. The $180 was already a rip-off.

      Business Response

      Date: 09/25/2024

      Hi *****, 

      Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 

      Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 

      Best
    • Initial Complaint

      Date:08/16/2024

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed Page 1 of a pest control service agreement provided to me on the smartphone of a door-to-door salesman for which I was told was a 12-month agreement, which is what I agreed to. Several days later, I was emailed a copy of the agreement, which now included a Page 2, indicating the terms and conditions as well as the initial term being 60-months rather than 12-months. I was never shown a Page 2, I never initialed Page 2 and my initials were provided by either Ecoshield, the salesman or one of their employees. I have now fulfilled my obligations of a 12-month service agreement as I understood it to be when presented to me by the salesman. I am constantly being pressured by Ecoshield to continue with servicing my property even though they came without my permission and charged me for a complete service that was not provided. They are insisting that I am still obligated under the terms of the agreement, which they claim was a 60-month term that I never agreed to. The terms were fraudulently changed by them on Page 2 (which was not presented to me at the time I signed it on Page 1), therefore, this agreement should be rendered null and void due to the fraud involved.

      Business Response

      Date: 08/28/2024

      Dear ****,

      We have reviewed your concerns regarding the terms of your service agreement and the subsequent communications you received. As a gesture of goodwill and to resolve this matter amicably, we have decided to waive any remaining balance on your account and consider your service agreement fulfilled. Your account has been closed, and no further services or charges will occur.

      Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.

      Customer Answer

      Date: 08/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A person from EcoShield Pest Solutions knocked on my door to say they were in the neighborhood and have extra "product" and would give me a special price (a reduce rate) to spray around my house. This happened on or about April 25th, 2024. He charged me $239.87. They wanted to comeback but I told them I wanted to cancel. They said because I got the reduced rate, I now have to pay the actual price. The difference was $150. I said no and called **** of America and stopped payment to them.A an aside, when the started to spray, they sprayed an area I specifically asked them not to. Also there was no significant change in the amount of "pests."

      Business Response

      Date: 07/24/2024

      The $162.94 balance is for the annual commitment discount payback due to canceling the agreement prematurely. Attached, you will find a copy of the service agreement you signed, as well as the 2-step verification message to which you replied "yes," confirming your understanding and agreement to pay back the **** if the agreement was canceled prematurely.

      If you were unhappy with the pest activity, the 100% service guarantee covers you with free in-between services. This is all outlined in the attached copy of the service agreement.
    • Initial Complaint

      Date:05/20/2024

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was solicited at my home by a rep from ECOSHIELD and agreed to 1 service and paid $199.44.ECOSHIELD then continued to come, unauthorized for three more services for which I paid ****** each, for a total of $913.11. The only reason I paid for additional services was because they had already performed the services without my knowledge when I was not at home. During this time, I spoke on the phone numerous times, they told me they would cancel my "contract" (I never authorized more than 1 service). However they continued to hound me relentlessly with phone calls and emails to schedule the "remainder of my services". I told I didnt want any more services and would not pay for any more. Then, they sent a guy to do service AGAIN and it happened to be a day when we had just had a snow storm and everything was covered with snow. I sent them away and told them not to come back.On April 22 I received a letter from ECOSHIELD advising me that I still owed them $305.24, and they would turn it over to collections if I did not pay.

      Business Response

      Date: 05/30/2024

      Hi ********,

      Thank you for reaching out and giving us the opportunity to address your questions and concerns. We have reviewed your account and found that a quarterly service agreement was reviewed and signed, and a copy was sent to your email for further reference. We did not receive any additional questions or concerns following this.

      As outlined in the agreement, this is a subscription service plan and not a one-time service visit. While our records verify this through the account documentation, customer satisfaction is our utmost priority. Although we are unable to refund you for the services rendered, we will waive the $305.24 annual commitment discount payback as a gesture of goodwill. There are no further charges, and the account is now closed.

      Customer Answer

      Date: 05/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was solicited with tick, fleas, etc (pest) control by this company's salesman called himself ***** last July. They have not been servicing for this gentleman's promises since... the company has been sending servicers/operators promptly yet I still have all the pests in and around the perimeter of the house. The servicers show up on rainy days or snow covered outdoors where applications could not work and rather offer other pest services that would be extra charge which I thought i have been paying for...

      Business Response

      Date: 03/10/2024

      Hi *****,

      Thank you for reaching out to us regarding your concerns.

      Upon conducting a thorough review of your account, we noted that ticks and fleas are not covered under the service plans you enrolled in. This information is explicitly outlined in the Service Agreement that you reviewed and signed. Additionally, the photo you attached further confirms this exclusion.

      Should you have any further inquiries or require clarification on any aspect of your service agreement, please feel free to reach out to us. We are here to assist you in any way we can.

      Customer Answer

      Date: 03/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The service was to be conducted at a summer house, in ************ area of ******** where majority of the residences are summer houses. The only service in this area that might be necessary is for outdoors, for fleas and ticks. The ********************************* was not called for extermination services, the company sent their salesman with the pretense that they would be performing treatment for outdoor fleas, ticks... Therefore pitched a deep soil treatment in the yard which I had provided a screen shot of the pamphlet they had presented at the time. The salesperson also lied about the neighbors that had hired their company.

      They have supposedly shown up to apply treatment 3 times since and all of the dates they had provided had been either rainy days or like the last one all the exterior was covered with snow. 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

      Business Response

      Date: 03/21/2024

      Dear *****,

      I hope this message finds you well.

      I'm pleased to inform you that we offer a diverse selection of products designed for effective use across all four seasons. This ensures a consistent protective barrier around your home throughout the year.

      Should you have any concerns about pest activity following a service visit, possibly due to weather conditions, please know that we are here to support you. We offer complimentary touch-up visits to address and resolve any issues that *** arise.

      Customer Answer

      Date: 03/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I am not looking for additional utility services here which EcoShield is offering in their response. They have not provided what their salesperson promised. They have to stop soliciting business in the neighborhood by untruthful salespersons.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.