Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with KMACK Designs on 8/17/23. It was for a digital design. The price was $60. Not sure about the price after taxes. I requested the digital design to be emailed to me on 09/15/2023. When I didnt receive it on the 15th. I emailed her. I explained I could find my tracking number. As well as not receiving my order. I received a response from *******. I was asked for proof of the order. As well as where I order the design from. She asked it was Esty. I sent her the proof of purchase. And I told her it was from her website. She informed me that the tracking was sent to a different email. She also stated that her policy says I could receive my digital design 1-3days before or after the requested date. She then explained my design was third on her list and I should have over the weekend or on Monday September 18th,2023. After that her website was down until today 9/21/23. I also emailed her for an update and I have yet to receive anything.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding KMack Designs has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kmack designs did receive her products back since 3 products arrived late and was not used. I have proof merchant was giving me a refund for items received late and returned back to her that was never used. I only used 1 item that was receive on time which was part of a package deal for $430.00 that was used. I paid 796 for 4 items. I am willing to pay half of the package for the item that was used and receive so $215. Yes. i did dispute with my bank and didnt win One was received in time for me to use the other three arrive late after the party date that could no longer be used. I sent them back and I have receipts that I sent them back and that she would issue me a refund that was never done.

  Business Response

  Date: 06/20/2023

  Hello! Hope all is well. Unfortunately, due to weather ***** didnt deliver 1 package to the customer in time for her event. I told this customer she will be refunded for these items once the items were returned unused and inspected, as we sell custom products that are personalized to the customer, which we have no use for after. However, the customer took it upon herself to dispute the ENTIRE amount with her bank. After receiving the dispute, I reached out to the customer and asked her to pay to the items she received because she disputed the entire thing. However, she told me she wasnt paying anything since her bank refunded her and she felt as if the company was scamming her. I requested the amount for the products that was owed and she refused to pay and blocked us. I sent all the information to her bank and HER bank sided with me as she was not entitled to a full refund for items she used for her daughters birthday. Once she lost the dispute, she contacted me and called me a b*tch and said many negative things and curse words. I gave the customer the chance to cancel the dispute and to pay for the items she used, but she wanted the full amount back. The dispute took 90 days and consisted of having to gather photos from the customers ******** of her using the product and taking photos. As well as tagging the company. 
  
  this customer took manners info her own hand and wen to the bank and told them nothing was received, which of course was not the truth. ***** tracking was also shared with them for the delayed package, as well as the package she used. I was in communication with the customer and tried to rectify the solution. However, she disputed the entire transaction leaving my small business to pay for her childs party products. And refused for be to pay the amount that was now owed and taken temporarily from the bank. She declined and said the bank already refunded her. 
  
  Unfortunately, due to the situation that we tried to rectify several times before the dispute response, the customer declined. Therefore, there is nothing left to fix regarding this issue. I have provided all information below from customer and bank dispute, as well as ***** tracking. 

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving complaint ******* has spent hours sending nasty and threatening messages to me. It is now 2am and she will not stop sending multiple argumentative messages and emails. As stated in previous complaint several attempts to attain order status previous to today was ignored. She responded 1x after reaching out via instagram. After filing i have received all sorts of policies, dates confirmations and new information regarding service *** order process. I have exhausted all options of resolution with this vendor. She has stated package sent was not fake. I cannot advise what was sent as package was rejected. Vendor is aware that package has been returned. ******* has made it very clear she makes all decisions and no authority will be above hers. She advised bank nor BBB will be able to provide resolution. She demands my experience be revised. I feel duress to make statements and take action that she finds favorable.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 6, 2022 a cash app payment of $575 was sent to this graphic designer for some custom graphic party props. The party was scheduled for October 30, 2022 & the items paid for were never delivered. I was instructed to screen shot my payment and email the information so that we can move forward with the refund. I have reached out to the owner *************************** via email, social medias and even cashapp with a refund request multiple times after promised a refund, but still have not received my funds back. She has blocked all communication with me and Im unable to resolve this matter.

  Business Response

  Date: 01/27/2023

  Customer has been a customer of mine for 3 years, with over 20 successful orders. It would have been awesome to receive a positive review for those successful orders - not just during one order there was a problem for. As a small business, I had a health emergency, which customer was informed, as well as all followers and customers. Client opted to receiving a credit due to not being able to fulfill her rush order - which she accepted with no issue. However, once she requested a date of less than 2 weeks (standard turnaround time due to print production), she insisted on receiving a refund instead. As I let her know this is no longer an option, as the credit was already applied - she then went to social media and had other individuals contacting writing me very mean and harassing statements. The customer is still, AFTER this negative review, requesting to use the credit on file.

   

  Please keep in mind - this customer has had several successful orders with me for years. My business is posted all throughout her page, yet she has never went to the extent to tell BBB or any review company of the positive times she has had an order with me. 

   

  At this time, there will not be any refund applied. This customer will use her credit before expiration. Thank you