Complaints

This profile includes complaints for Slomin's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Slomin's, Inc.

  125 Lauman Lane Hicksville, NY 11801-6522

  
• 

  Slomin's, Inc.

  3001 N Rocky Point Dr E STE 200 Tampa, FL 33607-5806

  
• 

  Slomin's, Inc.

  21 Long Island Avenue Holtsville, NY 11742

  
• 

  Slomin's, Inc.

  237 US-6 Mahopac, NY 10541

  
• 

  Slomins, Inc.

  3050 Business Park Dr Norcross, GA 30071-1452

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im on contract and should get auto deliveries. I have not received a delivery since 3/24/25. I called at 9:26 am on 7/11/25 and I told them I was under 1/8 tank and requested a delivery ASAP. I was told 3-5 business days. It is now 7/19 and I have still not had a delivery. I was told they had an issue with the truck last week and they would have to put in another request and wait another 3-5 business days, even though my tank is reading almost empty. They advised me that we shouldnt be out of oil yet so we shouldnt need a delivery. Regardless of what they think, the fact that we are calling and reporting the issue should be good enough. I first spoke to ****** who refused to assist, refused to allow me to speak to a supervisor and ultimately transferred me to the alarm side rather than assist me. The alarm side transferred me back to customer service and I spoke *****. She also refused to give me a supervisor. She also refused to give me the name of the supervisor on duty. She did say she would try to push through the delivery request for Monday but there was not a guarantee wed get the delivery then but she would note the file. I raised the question why I was always having to call to request oils when Im on a contract. I should be getting regular deliveries without having to call and request. And even when I call, they dont come and I have to call multiple times. I also requested a call back from the delivery department to try and figure out why they arent scheduling my automatic deliveries sooner but I was told that they dont take phone calls either and nobody from that department would call back as they dont speak to customers. I again requested a supervisor to try and rectify the situation, but they refused and also refused to do an emergency drop to ensure I didnt run out of oil. They also had an incorrect number on file, which I requested be updated prior and wasnt.

  Business Response

  Date: 07/25/2025

  *** ****** ******** ******
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ******* *******.
  
  Same as **** ******** complaint dated 12/04/2025, Slomins does apologize for any inconvenience **** ******* feels we may have caused. A delivery was made to **** ******** home on 7/21/2025 for ***** gallons. As seen on **** ******** ledger attached, the automatic delivery schedule can be compared to her deliveries made the prior year. (See attached)
  
  If you should have any questions, please contact us at ************.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for annual maintenance cleaning in Feb. Due to a storm, they rescheduled my appointment to march, then it was changed to June 30. On June 28th I was sent an email to confirm my appointment. I confirmed it. June 30 th came and no show. I called and was told it was rescheduled to September 29. Not sure who they rescheduled it with because I just confirmed the appointment 2 days ago for today and now they are telling me that it was rescheduled. They never spoke to me to reschedule. This is unacceptable, unprofessional and downright wrong. My last annual cleaning was January 2024.

  Business Response

  Date: 07/25/2025

  *** ****** ******** ******
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ******* ******. Slomins is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  ******** takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.
  
  The ***************** Plan that *** ****** purchased is intended to cover our customers for emergency service and parts as listed.   The ***************** plan also gives our customers the option to receive a routine heating system check- up if requested.  If a customer contacts our office to arrange for a heating system check-up appointment, we try to be as accommodating as possible. There is a stipulation under the system check-up terms of the service plan that they are performed at Slomins sole discretion between the months of April and September which is outside of the heating season (see System Check-up clause on attached contracts).   With that being said, Slomins still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency ************ calls that may come in day to day. Because of the uncertainty that each day can hold for our service department, Slomins also provides our customers with the option of being put on our Stand-by list to try and accommodate their request for sooner dates.  When a customer is placed on Stand-by they can be given notice as short as a few hours or as much as a few weeks.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention. We do apologize for any inconvenience *** ****** feels we may have caused. Due to *** ****** being placed on our Stand-by list, we were able to complete the heating system check-up for him on 7/24/2025. (See statement of work attached)
  
  If you should have any questions, please contact us at ************.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The maintenance cleaning service was performed yesterday July 24th.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slomins disconnected my account and is trying to charge me over $1300. When I asked who cancelled the account, they stated that is irrelevant. They continuously hang up. Refuse to pass the phone to a supervisor. They have stated I will ruin my credit if I don't pay them. I have had slomins over 10 years. This cannot be best practice.

  Business Response

  Date: 07/08/2025

  *** ****** ******** ******
  *******************************
  ******************
  
  ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer ****** ******.
  
  On 6/13/2025, I spoke with *** and **** ****** at length regarding their account(s) with us. They have done several account transfers with Slomins over the years due to moving from one location to another. When a customer contacts our office to inform us that they are moving, the existing account must be cancelled. If there is a transfer taking place, a new account is created.  **** ******* current monitoring obligation stems from their account established in June 2022 in ******* **********. A new five-year monitoring agreement was signed for the security system that was installed. When **** ****** moved from her home in ******* ** in June 2023, there were forty-eight months remaining on the original monitoring obligation. **** ****** transferred her services to her next home in *********** ** which resumed in July 2023. (See agreement and statement of work attached) In November 2023, **** ****** moved again to her next home in *********** **. At that time there were forty-four months remaining on her monitoring obligation. Another transfer agreement was arranged for services to be established at **** ******* home in *********** ** which resumed in December 2023. **** ******* most recent transfer from her home in *********** ** to her current home in ************ ** was to take place in April 2025. At the time of cancellation there were twenty-nine months remaining on her monitoring obligation subject to an early termination fee of $1375.76.Unfortunately, the transfer was never completed, therefore the termination fees remained due on her account.
  
  ********************** has always cooperated with the Better Business Bureau in resolving matters that come to your attention.  Providing reliable and low-cost home security has been a ******** hallmark since 1981. ************** takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations and we apologize for any inconvenience **** ****** feels we may have caused.
  During my conversations with *** and **** ******* we discussed the possibility of settling their account without doing the account transfer. After having their account(s) reviewed, we were able to offer an account settlement of $580.00. If the ******* choose to accept our settlement offer and pay the $580.00 by 8/31/2025, Slomins will waive any remaining charges on their account.
  
  If you should have any questions, please contact us at ************.

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Why was the Better Business Bureau responded to regarding a settlement while no one at Slomins had the courtesy or professionalism to contact us directly about it? Ive checked my voicemail (which is not full), and I have received zero missed calls from Slomins. On 7/10, I made yet another call myself, and again, no supervisor was available, conveniently, as always. The representative I spoke with claimed my account would be resolved. That statement, like so many others, was clearly meaningless.
  
  After exhausting back-and-forth communication, I was offered either a $580 settlement or the absurd alternative of signing up for another 5-year contract and paying $245. Thats not a resolution, thats a thinly veiled ultimatum. Frankly, its insulting.
  
  When I asked why my account was closed without notice, your representative had the nerve to claim it was automatically canceled due to my move. That is a blatant lie. Ive moved several times over the years and have always continued with Slomins without issue. You have facilitated transfers in the past, and Ive attached proof of that. Dont insult my intelligence.
  
  Despite repeated promises that someone would call us to resolve this, no one ever does. What we get instead are lies, avoidance, and manipulation. Our contract was canceled with no explanation, no communication, and no accountability. And now, youre hiding behind a fabricated policy that doesnt even hold up against your own history with my account.
  
  To make matters worse, I was threatened about my credit by a representative if I didnt comply. The fact that Ive been a loyal customer for years makes this all the more disgraceful. I once trusted your company enough to install cameras in my home. Now I genuinely fear who I may have let in. At this point, I can no longer continue with Slomins, not because I moved, but because your actions have proven the company to be untrustworthy and unethical.
  
  Your claims are false. Your conduct is deceptive. And your so-called resolution is nothing more than a coercive tactic. Let me be clear: I do not accept it.
  
  I have documented evidence, including a transfer request and recorded conversations, that disprove your claims. Do the right thing, though clearly, at this point, I dont expect integrity from your company.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  
   
  

  Business Response

  Date: 07/24/2025

  July 24, 2025
  
  
  *** ****** ******** ******
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the unresolved complaint of consumer ****** ******.
  
  Once again, SLomins does apologize for any inconvenience **** ****** feels we have may have caused. However, as mentioned in our previous response, Slomins position does remain the same.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had consistent issues with our Slomins video cameras for over a year.The cameras intermittently stop recording and the live feed is occasionally unavailable. At one point, we went approximately 6 months without use of the cameras because a customer service ***resentative told us the fault was with the cameras and we would be responsible for purchasing new ones. That was proven wrong and the issue was with the Slomins video app. While away this past weekend we noticed that the cameras, once again, stopped recording. We reached out to customer service and spoke to a woman who was confrontational and condescending. When I finally had enough of her attitude I asked to speak to a supervisor and she hung up on me. I called back and connected with her again. I again asked for either another *** or a supervisor. After being put on hold I was told no one was available. This was extremely unprofessional, disrespectful and disappointing. Our two teen daughters were home alone and we had no way of monitoring the safety of home and children. This is exactly the time when we needed surveillance and we were left without it. After another call with customer service, we still do not have consistently working cameras. They are recording intermittently. We know that all of the activity outside our home is not being recorded. We have another service call scheduled with a tech The cameras are a vital part of our security system and they have been consistently unreliable. We were under the impression that this issue would be resolved with our updated system and chose to resign for another 5 years. We regret doing so. our upcoming service call with a tech is the second we've had regarding our cameras since resigning. If the issue is not resolved quickly, we would like to get out of our contract. We have already given Slomins several opportunities to rectify the situation, through calls with customer service and multiple visits by technicians.

  Business Response

  Date: 07/08/2025

  The Better Business Bureau
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ****** ******.
  
  Slomins does apologize for any inconvenience *** ******* feels we may have caused.  With that being said, we do not believe that we have conducted ourselves in any manner that would warrant your office's intervention. The ******** have been long-term customers with **********************, in their previous home and in their current home. There is no reason that Slomins would want to create a negative relationship with an exemplary customer(s).
  
  As *** ****** states in his complaint, he recently signed for an upgrade to his existing security system which is separate from *** ******** cameras. Slomins installed cameras at *** ******* home originally in October 2020. The first service performed on *** ******* cameras was on 2/23/2023, however there was no issue; it was just a dirty camera lens. (See attached) The next technician visit to *** ******* was the recent security system upgrade on 3/07/2025. Since the upgrade was performed, Slomins does acknowledge that we have had to visit the Samson home three additional times. On 3/14/2025, the camera was showing offline and was found to be unplugged from the router. On 5/28/2025 we visited again due to a reported issue of no recordings and our technician replaced both cameras at the home. The last visit was on 6/04/2025. Our technician was at the Samson home for some time going over camera application functions. Regrettably,they were still not satisfied and asked our technician to leave (See all attached)
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention.  Providing reliable and low-cost home security has been a ******** hallmark since 1981. ************** takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  As technology evolves there will always be situations that we must try to adapt to and/or correct when brought to our attention, however there are still some issues that may be beyond anyone's control. Due to the issues with the cameras, a credit for $37.31 was issued toward the camera portion of the monthly service cost. Unfortunately, this situation does not constitute relieving *** ****** of his contractual obligation. In attempt to try to settle *** ******* complaint, we have lowered *** ******* monthly monitoring cost from $54.95 to $45.95 which is the cost for the monthly camera access services.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a customer for over 20 years, I took an additional alarm contract for my Mom (currently age 94). After the police entered her bedroom due to the alarm going off, she decided she did not want it anymore. When I called to cancel the system, I was told I would have to pay over $1800 or it would go to collections. We were never told we were entering a 5-year contract. This information was concealed when the salesman came to the house to go over the alarm with us. I would not have taken a 5-year contract for a 93-year-old! When asked if she passed, what would happen, I was told it is like a mortgage, the estate would have to pay it. Furthermore, I was told by the same salesman, I could have an upgrade of my system at my house since mine was 20 years old. When they did the upgrade, which amounted to a new keypad, they placed me on a new 5-year contract without explaining this either. After being a customer for over 20 years, they have locked me into 2, 5-year contracts recently. This company repeatedly concealed the terms of these 2 agreements. When I asked if I could speak with someone higher than him, he would not provide me with anyone higher up and refused to give me the name of the owner of the company. I was able to obtain his name on my own. The CEO of Slomins, *** is: *** *******. In resolution, I would like to be able to discontinue the Mom's alarm system without incurring charges.

  Business Response

  Date: 06/12/2025

  *** ****** ******** ******
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer **** **********.
  
  As *** ********** states in her complaint, she has been a customer of ********************** for many years. When *** ********** established services with Slomins in 2004, she signed up to receive our free installation package and in return she agreed to use ************** monitoring service for five years. In addition to the free installation package *** ********** purchased two smoke detectors. (See February 2004 agreement attached)
  
  In May 2023, our office was contacted with interest in having a security system in another home. Unfortunately, Slomins can not confirm or deny exactly what was discussed between our consultant and *** *********** but in the end an agreement was made once again for Slomins free installation package.Same as *** *********** agreement signed in 2004, in return, she would use our monitoring services for five years. (See May 2023 agreement attached) Slomins did not perform the installation at the second property for *** ********** until 6/27/2023, therefore she had approximately thirty-nine days to review the agreement in its entirety and cancel if there was anything she did not agree with or commit to. Upon completion of the installation at *** *********** second property, she received a credit on her existing account for three months of free monitoring service. The same day the installation was completed at *** *********** second property where her mother resides, she called with interest in getting an upgrade for her existing security system in her previous location. (See agreement signed June 2023)
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we apologize for any inconvenience *** ********** feels we may have caused.With that being said, Slomins does not believe that we have conducted ourselves in any manner that would warrant your office's intervention. At this time, there are thirty-six months remaining on the monitoring obligation that was subject to an early termination fee of $1779.84. should *** ********* choose to move forward with her intent to cancel the monitoring services at her second property; in an attempt to try and resolve her complaint, Slomins is willing to reduce *** *********** early termination fee by fifty percent and settle her obligation for $889.92 if paid by 8/01/2025.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against Solomin's due to a malfunctioning security system, poor customer service, and a $1,400 cancellation fee I believe is unjustified.Frequent False Alarms: The system has repeatedly triggered false alarms, leading to two formal notices from my local police department. This shows the system is unreliable and not performing the essential function of home security.Poor ***************** I have always paid my bills on time, yet getting support has been difficult. Except for one recent case, it typically takes weeks for a manager to respond to concerns. That is unacceptable for a safety-based service.Unfair Cancellation Fee: I am relocating outside the company's service area and was told I owe $1,400 to cancel. The company claims this is to cover the cost of the equipment. However, the system was installed years before I moved in. While I was informed I couldnt keep the previous owners rates, a new contract was drafted instead. I was not continuing the old agreementI was charged more and agreed to new terms. Charging me for equipment that predates my contract is unreasonable and misleading.Widespread Issues: Ive read many similar complaints from other customers citing faulty **********************, poor service, and unfair billing practices, suggesting a broader pattern of problems.Desired Resolution:I am requesting a full waiver of the $1,400 cancellation fee due to the systems unreliability, delayed customer service, and misrepresented contract terms.

  Business Response

  Date: 05/29/2025

  *** *** ****
  
  *** ****** ******** ******
  ******************************************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer **** *********. Providing reliable and low-cost home security has been Slomins hallmark since 1981.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.
  
  *** ********* established an account with Slomins in July 2024 to continue the monitoring services from the prior account holder for three years. Slomins performed a free system activation and check of the security system on 7/26/2024.  (See agreement(s) and statement of work attached)
  
  Recently, *** ********* contacted our office to advise that she would be moving. Currently there are twenty-one months remaining on her monitoring obligation that is subject to an early termination fee of $1410.63.When a customer moves while under contract, ********************** has options available as detailed in their agreement. (See #3 Early Termination for Move) ********************* last conversation with our office on 5/22/2025, she informed us she confirmed that she would be moving on 6/01/2025 and the new resident would be taking over her services. Slomins sent *** ********* an Assignment and Assumption agreement for the transfer. (See attached)
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we apologize for any inconvenience *** ********* feels we may have caused.With that being said, Slomins does not believe that we have conducted ourselves in any manner that would warrant your office's intervention. As mentioned above, Slomins position does remain the same. If the transfer does not take place, regrettably, *** ********* will be responsible for the early termination fees billed to her account. In an attempt to settle *** ********** monitoring obligation, Slomins manager ****** and **** agreed to reduce her early termination fee to $1000.00.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called slomins about my oil delivery. They left a note saying my gate was locked . My gate does not have a lock . I called to reschedule and the woman her name is ***** said they will come between April 24 to April 29. I explained to her I will run out of oil. I need it delivered asap. She said there is nothing she can do and if I run out to then call their service area. This is crazy they rather me run out of fuel then deliver the oil now. I then ask to speak to a supervisor and was informed no one was available . I have health issue and cannot be without fuel

  Business Response

  Date: 05/06/2025

  *** ****** ******** ******
  *******************************
  ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ***** ********
  
  Slomins does apologize for any inconvenience *** ******* feels we may have caused. We are a family owned and operated company that has been in the business of taking care of homeowners since 1923.  *** ******* has maintained a very good account with ********************** since it was established in December 2022. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.
  
  As a full-service provider, it is Slomins responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Therefore, there would be no reason for us to not deliver oil to *** ******** On 4/29/2025, we were able to deliver to *** ******** home. Once again Slomins does apologize for any inconvenience we may have caused *** ********
  
  If you should have any questions, please contact us at *************

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/25, the expansion tank on my hot water heater caused the pressure relief valve to open. The valve did not close and filled my basement with 2 1/2 - 3 inches of water. Since I have a service contract with Slomins, I contacted them to do the ***air. The service tech came to the house and advised me that the expansion tank was not a covered part, but the valve was and should have closed. He also stated that the pressure relief valve was defective since it did not close. I asked him to show on the ***air invoice that he was ***lacing a defective part, (pressure relief valve), At no point prior to the ***air being done was I informed of the cost to do the ***air. He completed the ***air in less than 1/2 hour and presented me his tablet to sign which included the verbage I asked him to include about the bad part. There was no listing of price on the screen that I signed. I was notified via email that I had an invoice available from Slomins and when I opened it, I learned that the charge for the ***air was ****** plus tax for the tank and the valve. At no point did the service tech inform me of the price and in addition, the invoice explanation was changed from what I had signed. I contacted Slomins three times on successive business days requesting to speak to a manager/supervisor and was told that one would contact me. I gave the customer service *** the appropriate number to reach me, but learned that the manager chose to call my home and did not leave a message. I have had other occasions when the expansion tank was ***laced by Slomins and the parts charge was ***** plus tax. It appears that their concern for their loyal customers doesn't exist or matter.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under a fully paid oil Maintenance agreement for the period covering the invoices for maintenance. The below narrative documents that Slomins defaulted on the contract and refused to cure it. I began having oil burner problems following the tune up provided by Slomins this past fall.Slomins was unable to get system running despite numerous repairs.Blamed air leak in basement zone and shut zone down. Told me leave it shut and system will run.System shut down again despite basement zone being closed off.Slomins refused to send a mechanic and therefore violated the terms of the contract.I retained another mechanic who said there was air in the kitchen zone and bleaded it. My new mechanic said basement zone was NOT the issue. Stated that system was not properly bleaded. Slomins did not honor the maintenance contract which requires them to provide maintenance service on the entire system. In addition, they refused to provide a mechanic within 24 hours despite no heat. Furthermore, because it was an air leak burner thermostat was calling for heat forcing the burner to run full time but not circulating heat.Mechanic stated that the basement zone leak was an incorrect diagnosis. System ran smoothly after bleading the kitchen zone. I requested a credit for all maintenance calls plus the annual contract fee plus the proportionate increase in oil usage during this period over the prior year and I would pay the balance.They refused. At this point believe the entire balance should be credited off plus a refund for my annual contract premium as I paid another mechanic to bleed the system. At emergency rates and that Slomins should be further penalized for failing to honor the contract.

  Business Response

  Date: 05/06/2025

  *** ****** ******** ******
  ******************************************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer **** ******.
  
  Slomins does apologize for any inconvenience *** ****** feels we may have caused. Regrettably, his account has been assigned to an outside agency for further collection action.
  
  If you should have any questions, please contact the office of ************ & ************ at ************.
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed oil for the beginning of the winter season. On December 27th 2024 slomins made a delivery to a neighbors home and not mine. My neighbor informed us of the error. I called once I knew of the issue. Slomins said they had to confirm this error with the oil truck company. I told them thats fine but I still need oil. So they came again on January 2nd and delivered me oil. The following bill showed they were charging me for both deliveries I called again. I was told the ************ didnt confirm and that someone would call me back. No one did. In February I called again and spoke to several people as I asked for a supervisor. They again told me the oil co didnt answer them and they are sorry. They told me not to pay the amount I was disputing and they PROMISED theyd call me. Now its April and I am being charged a finance charge on that disputed amount. So I called and NOW the lady who answered said this was resolved!!! That in January and in February the oils company answered saying they did deliver to my house and that on December 27 they only had a bit of oil so they came back three days later with the rest !!!! Now that is sooo made up. I called which should be on record requesting they come back! In January and February I was told the oil company never answered them. Now its theyre word against mine AND with all the promises someone would contact me - I found out by calling again myself. This needs to be looked into because the recordings should be accurate and this change in story is very alarming.

  Business Response

  Date: 05/06/2025

  *** ****** ******** ******
  ***********************************************************************************************
  
  ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer ***** *******.
  
  Upon our review of **** ******** account, ********************** has transferred the delivery dated 12/27/2024 from her account. (See ledger attached) We do apologize for any inconvenience this may have caused.
  
  If you should have any questions, please contact us at ************.