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Business Profile

Wigs

WigTypes.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on May 1, 2023 at 6:00an with next day shipping from this company. Today May 2, there is no update on delivery. The company took my screenshot and filled in their information with a date and time for delivery. *** requested a REFUND for the shipping because at this point its not Next day. Also the forging of the *** site was a bit much. One screenshot is from my *** app. The second screenshot is where THE COMPANY FORGED delivery information

    Business Response

    Date: 05/02/2023

    We understand your frustration and situation. We kindly ask to understand, on Monday, May 01; we have shipped out the package safely and on time. The shipping carrier(s) comes at a certain window-time to pick up the loads of packages. Occasionally *** misses a scan at the origin hub and it is not scanned until it reaches its destination. We are trying our best possible ways to assist our customers. We did not fill in any information or forge the tracking #. You have requested us to show proof of what we see on the tracking # and the image that you have filed is the tracking # that we took a screenshot and sent it to you. We kindly ask to patiently wait while *** updates the tracking #. We apologize for the inconveniences and thank you for understanding. 

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from ************ for $20 on November and it never arrived. Everytime I called them they said they were not responsible and couldn't help me

    Business Response

    Date: 04/24/2023

    The order #******* was shipped out on November 14. According to ***** tracking #************ shows Delivered Wednesday at November 16, at 1:44PM; Left At Front Door. ***** stands on that the package has been delivered safely. The proof of delivery will be attached to the attachment file. We understand your frustration and situation, we are very sorry about your package being lost. What we did on our end. We have tried our best possible ways to assist you by filing a claim with the shipping carrier(*****) and disputing the denied claims, multiple times. Once the package leaves the warehouse, it is the shipping carrier(*****) responsibility to deliver the package safely and on time. We kindly ask to understand, we are not responsible for any lost or stolen packages. You may file a claim with ***** on the ***** website or please try contacting *****. Maybe ***** will be able to conduct further investigation on your side. We apologize for the inconveniences.

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is my first order#*******, with this business, and purchased a wig for $54.29, which includes the shipping cost. This business did not itemize what they charge on the email receipt which is improper business practice. I am very disappointed with what appears to be an old inventory product sent to me. The quality and color of the wig are awful and not fresh I request to return it. Contact ******** who email me back:********If you would like to make a return. Kindly, review our return policy below.RETURN POLICY: We do not offer exchanges. Returns are accepted within 10 days after it has been delivered. ALL RETURNED ITEMS MUST BE IN NEW CONDITION WITH ORIGINAL PACKAGING TO ISSUE A REFUND (Intact, unworn, not ripped, not tried on, and tags still attached) Include the packing list that has the order # labeled for the return or if you do not have packing list, please write your name and order # on a paper. Customer is responsible for shipping the item back to us. 20% restocking fee deducted on items returned and shipping costs paid are non refundable. Please allow up to 8 business days after we receive your order for the credit to be reflected on your account.********The above information does not appear in the email receipts but ******* uses ******19 claiming ********Please note: Due to the ******19 Pandemic and limited staff availability, our customer service team is currently working from home********. *******'s taking advantage and conducting improper business practices and trying to extort me of a 20% restocking fee along with shipping and return fees. And ship old inventory products of poor quality. As a first-time buyer, I am not appreciating this improper business practice and would appreciate a courtesy return label and a full refund or I will have to take further action. ******** you think you can take people's monies and ship old inventory shame on you.

    Business Response

    Date: 03/23/2023

    Greetings ******,
    Thank you for your response back. We are very sorry that you are not satisfied with the product you have received. We understand your frustration and we kindly ask to understand, we assure you that all of our products are received directly from the manufacturer, have not been opened and we do not re-sell used/returned products. This means that our products are all brand new. As soon as we get products ship to us from the manufacturers and customers place an order, we ship out the products. Wigs and colors can sometimes be slightly vary if they were from a different batches during the manufacturing processing and this is not considered a defect. Our products are legit, and new condition given from the manufacturers. Also, when we place the product inside the packaging; it is definitely neatly placed inside the package and shipped out with no problems, as well. Please understand that if you go on our website and you are able review our company/return policy. If you would like to return it and get a refund, we would be happy to accept your package to be returned back to us. The address is on your packing list. Please ensure to include the packing list in the box when returning. We apologize for the inconveniences. 

    Customer Answer

    Date: 03/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [The seller is using the manufacturer as a excuse but admit they never open to check the quality of product. The business admit that the policy is not clear and or in email receipt but suggests to check their website which is improper business practice. Business does not care and think they can use improper business tactics to keep 20% of customer money and charge shipping and return cost to the customer as well this is not business this is extortion either way to make some money. The business doesnot guarantee the best value of the product. The business says they are working from home due to COVID-19 so how is the product considered safe if they are claiming lack of staff due to COVID-19 this business is desperate for money by any means. I requested a return label and full refund and this is final and request the better business bureau permission on how to proceed meaning filing civil complaint against the business.

     

    Respectfully,

    ***********************;

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Outre wig for $34.03 from WigTypes.com. The wig's packaging was not in tact as brand new Outre wigs are packaged. (missing clips and cushioning) The wig was already partially flat ironed and had a black marker like substance on the roots of this wig. When I touch the roots of the wig the black stuff comes off of my fingers and that does not happen on any of my other brand new **** melted hairline wigs with dark roots. This wig also has some kind of slightly sticky product (seems to be hair spray) already throughout the hair. I submitted a return request via their website and explained the condition of the wig and that I want a full refund. They responded via email, telling me they don't sell used wigs and to submit a picture of the wig. Please see images below. MY COMPLAINT DETAILS SUBMITTED TO WIGTYPES.COM:Date / Time: 9/24/2022 11:16 AM Ticket #: ***** Email *************************** Name: ********************************* Pride Order #: ******* Product Outre Synthetic Melted Hairline HD Lace Front Wig - ARIES( #id :****** Title: Return wig Contents: Hello, I am requesting to return and receive a full refund of the **** melted hairline wig Aries. This week has already been used by another customer. It appears to have already been partially flat ironed and someone had put black marker like substance on the roots of this wig. When I touch the roots of the wig the black stuff comes off of my fingers and that does not happen on any of my other brand new **** melted hairline wigs with dark roots. This wig also has some kind of slightly sticky product already on the hair. WIGTYPES.COM RESPONSE: Greetings ********, **** ******** ***** *** *** ******** **** *** *** ******** *** ******** ******** **** *** ************ *** *** **** ****** *** ** ** *** ******* ************* ********* ** *** ******* *** ******** **** ** ********* ** **** ****** ******* ** ****** ******** ****** ** *** ********** ** **** ** *** ******* *********** *** ******* 

WigTypes.com is NOT a BBB Accredited Business.

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