Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was there on January 13. Had test drive and I like the car. The change car price $2000 more than advertised price. We made deal and i fill out application. They told me title is not available for now and I can pickup car in 2 weeks. I called them and was told they took deposit from 3 other people and sold car to some one. They didn't answering my calls didn't return my 515 dollars deposit and why they took deposit and not keep promises. Don't trust them this dealership is scam

  Business Response

  Date: 02/04/2025

  I am pleased to advise that the Dealership has resolved the matter directly with the consumer. $500 was refunded back to the consumer's card and a $15 check is being sent directly to the consumer representing the $15 surcharge. Thank you. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pre approved from Toyota so I came in to finance a car with my fiance in which we met a salesman named *********************** I let him know I was pre approved for a vehicle and he took me and my fiance information to start running our credit to see what we would be approved for as he was doing that I let him know how much money I had to put down $500 about an hr or so goes by and ***** walks to me and ask if i can get my mom to cosign for me so that's when my Mother *********************** got involved and she agreed to be my cosigner not knowing that later on down the line she would be under everything as far as the loan and car registration i was told that both our names would be on the paperwork and when i got the paperwork for the car my name wasnt on there ***** from the financial department was helping ***** with getting us the car so I put the car insurance in my name paid $1043 for insurance plus $500 down because we got approved for a loan by ********* for $40000 a few days after getting the car I get a call from ***** stating to come back in that him and ***** found another loan company which approved $30000 I came into the dealership to get that situated everything was going okay until GEICO emailed me saying my car insurance will be cancelled because my name wasn't on the car registration only my mother's so now I'm feeling I got scammed of 2 different auto loans on top of losing out on $1043 auto insurance and $500 down payment for the car and all this can mess up my mother's credit due to involuntary repo the car i even tried to get help from the dealership and they didnt help whatsoever ny state requires that the person the car is registered to has to have the insurance policy in there name i made a complaint to the financial department they told me to speak to someone from customer relations so i did so but all the person did was take my information so now its like i feel everyone is working on this together messing up people credit and getting money out of them.

  Business Response

  Date: 05/03/2024

  We are currently with the customer rectifying the issues through a DMV service. Customer to withdraw the complaint once the issues are addressed.

   

   

  Thank you!

   

  *******************

  Customer Answer

  Date: 05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.   I no longer need to proceed with the case The Dealership helped me with my complaint and issue and I am satisfied with the outcome 
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother in law, ******************* and I went to millennium Toyota on October 10, 2023 to look for a car that I wanted to buy. I chose a car and ended up leaving a deposit of $400 dollars whose receipt is under my brother in laws name. However, I changed my mind and wind up not buying the car. Therefore, I went back to get my money back, and the sales person name ***************************** helped me to fill up a refund request form, and told me that I was going to be called or either my brother in law was going to be called, but we never received any calls. I decided to go back again and they said that there were too many refund request forms in the finance office that it was delaying my refund check. I still havent received any calls.

  Business Response

  Date: 11/27/2023

  Refund check has been cut and waiting for pickup. Attempted to contact customer without success. Will attempt again today and if unsuccessful we will mail the check in the afternoon.

   

  Thank you!!

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2023 I accompanied a friend who was trading in his car at the dealership. At the same time I spoke with a sales representative about my interest in also purchasing a car from the dealer. I didn't understand much of the conversation and asked for someone who spoke French. I was told the person would be in in another day but I could take the car and paperwork to lock in a deal and I could come back and everything would be explained to me by the french speaking agent. When I went home and showed the paperwork to my wife she explained that this deal didn't make sense and it appeared that my electronic signature in the papers meant I entered into the deal. I went back to the dealership the following week and another agent told me not to worry because I wasn't being charged until November so I had time to come back another day because the French speaking agent was not in. I repeatedly told them to cancel the contract immediately but they would not allow me to and threatened that they would ruin my credit if I tried to cancel. The agent also refused to give me his name and refused to speak to my English translator over the phone. After not being able to speak with anyone at the dealership that could help me, I returned to the dealership on oct 13, and left the car with the dealer expressing again my intent was not to not enter into a contract with them.

  Business Response

  Date: 10/27/2023

  Hello,

   

  The customer signed all applicable contracts and took delivery/possession of the vehicle. Client returned 3 weeks later and left his vehicle at the dealership. Client defaulted on his loan and has left the dealer to resolve his debt. Default will appear on customer's credit as a 1st payment default for taking a loan and then changing his mind.

   

  Thank you,

  *************************
  General Manager

  Business Response

  Date: 10/27/2023

  
  
  The customer signed all applicable contracts and took delivery/possession of the vehicle. Client returned 3 weeks later and left his vehicle at the dealership. Client defaulted on his loan and has left the dealer to resolve his debt. Default will appear on customer's credit as a 1st payment default for taking a loan and then changing his mind.

  
  We have multiple people at the dealership that speak French/Creole. The customer spoke to these employees both on his original visit and when he returned with concerns. He was able to speak with multiple people in his preferred language. Also, on his original visit he brought a translator to help with the English. It appears the client is not being forthcoming. We offered to work with him, he choose to leave the vehicle at our dealership as a voluntary repossession. 

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The dealership is lying. After multiple attempts to speak to them, one in particular by a pro **** attorney who I called during my first return to the dealership after the initial purchase to have them explain to her the details of a potential sale, they told her directly that there was no translator available and that I would have to come back on Monday. They also told her that they would not speak to her on the phone and she would have to come to the dealership in person. Her name is ***************************** and she can be reached at ********** and *******.************************* *** for confirmation of this account. The following week I returned to the dealer and there were no French speaking associates available. I was told not to worry because Payments didn't begin until November so I had ample time to change cars. They offered to pay for two months of my payments In the meantime. I was tired of the run around and told them I did not accept this car. They told me if I don't accept the deal it will impact my credit. I left the car with them. 

   

  In addition the dealer falsely claims I had an interpreter when I arrived in the dealership initially. I accompanied someone to the dealer who was turning a car in. At no time did that person act on my behalf/ serve as my translator. If that were the case I imagine there would be legal documents attesting to that fact. And there are none because I was not provided those services as I asked several times for.

  The dealership has not acted in good faith and has attempted to take advantage of nonspeaking people. The terms of the agreement are so unconscionable no reasonable person with a good credit score and clear understanding to the terms would enter into it. The dealership should be investigated by the atrieny general for coercing and taking advantage of nonenglish speaking individuals.

  ***************** *******
  

  
  
  
  
   
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 *** from Millenium Toyota in August, 2022. 2.5 months have passed waiting for my reimbursement for a missing "We Owe" commitment .In addition to the obnoxious handling, different prices for cash v financing, the car was missing a second remote control. At the very end, the pre-owned manager agreed to reimburse me for the cost of replacing the missing remote. After securing a replacement key on 8/18, I submitted the invoice per direction to ****************, salesperson, at Millenium Toyota. 2.5 months have passed with no honest answer.To date, I have had no meaningful response after 10+ emails and calls. I have called ****************, who does not pick up my calls. Someone named ****** who "helped out" twice and then stopped helping. *************************** -- understood to be a sales manager -- who has given me the same "we are working on it" without providing a check number, realistic date, etc. And did I mention the $7K differential between the advertised price and the price I would have to pay in cash? I am floored by the poor customer service and dishonesty.And, one of the new tires was on backward and a rear tire had a bulge. I am amazed it passed the ** inspection, as this was caught in ********.Thank you for your assistance.

  Business Response

  Date: 10/31/2022

  Check for $427.49 being sent by ***** overnight today. Sorry for the delay

  Customer Answer

  Date: 11/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Thanks for the help on the Millennium Toyota complaint.
  
  I am very happy w BBB support, and have at least gotten what Millennium owed me. 
  
  I remain grateful for your assistance 
  
  **********; 
  
  
   
  
  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2022, my husband, *************************, put a $500 deposit on a Toyota Corrolla. He gave the sales person his debt card. The salesperson, *******, told us that if we changed our mind, we could just call and cancel the order and Toyota would refund the deposit. According to our bank, on August 23, 2022, Toyota took the $500. About two days later, I called the sales person *******, and told her that we did not want the car and she should refund the money. She agreed to do so. To date the money has not been refunded. We have called several times, and even went the showroom and spoke with a sales supervisor and filled out a form to request for the refund. In that form we provided the debt card information. I also called a week ago, and provided the debt card information again. It has been over a month, and we have not recevied our $500 back. Businesses should not be allowed to represent that they will refund deposits, and then fail to follow through. Had I known that the deposit would not be refunded, I would not have paid the $500.

  Business Response

  Date: 10/14/2022

  Customer original provided us with incorrect credit card info for refund. As of yesterday the money is refunded 

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  The business resolved the issue. 
  Best,
  *****  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to purchase a vehicle, which I was told would be available for me Saturday September 10th, 2022. I made a $1,000 deposit Wednesday 7th, 2022 to ensure the vehicle would be reserved for me and was told that the deposit would be 100% refundable. Friday September 9th, 2022 I was told that I was not going to pick up the vehicle Saturday because it was sold to someone else, and that they (millennium Toyota) would have one ordered, which could take several months. I rejected this offer and asked for a refund on Friday September 9th, 2022. The salesman, who ignored my text messages and calls for a short period of time, finally answered me and said that he would process the refund Monday September 12th, 2022. He then continued to avoid my calls until Wednesday September 14th, 2022 when he said that he needed the card info for the refund and I sent him the card info. I asked for a receipt or some form of documentation to confirm the transaction, which the dealer claimed to have completed on September 14th, 2022, but was never sent any such documents. After 6 days of being ignored, or being lied too, I finally received a picture of what appeared to be a form for a refund on Tuesday September 20th, 2022 that showed no date and also had the incorrect card number. I immediately informed the dealer that the card number was incorrect and even sent a screenshot of the previous message that I indeed sent the correct number. He apologized and said it would be fixed right away, and that my refund should be received by friday September 23rd, 2022. However, it is now Tuesday September 27th, *********************************************** any actual documentation that it has even been processed.

  Business Response

  Date: 09/28/2022

  Millennium Toyota (the "Dealership") has received ********************* (the "Consumer") complaint filed with the Better Business Bureau regarding the refund of deposit.
  
  Attached please find a .pdf titled Refund Receipt-*************************. As itstitle implies, the attached document is a confirmation receipt that the Consumers refund has been processed.
  
  At this time the Dealership would like to apologize for any and all miscommunications.At the same time the Dealership appreciates the Consumers submission of the text messages exchanges. The Dealership was able to process the refund immediately due to the submission of these messages. The Dealership has already begun to investigate the actions or inactions taken by its staff to ensure this type of miscommunication does not happen again.
   
  Respectfully,
  **********************
  ***** ******************* *********
  ** *********************** **
  ********** ******

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  

  
  

  I received a notification from my bank yesterday, Wednesday 09/28/2022 around 10:50am that a deposit has been made by dealer (millennium Toyota). However, the deposit was pending because when receiving a refund deposit from a company or business, it must first be verified before being credited to the account. Today, Thursday 09/29/2022, I checked to see the status of the deposit and it was completely gone. I then contacted the bank to understand why this happened and the response they gave me was that something went wrong on the company/business side that sent the deposit. I then contacted millennium Toyota and was told that the sales person that worked with me was out today, and that there were no managers for me to speak with on the matter. We are now nearing three weeks since I first requested a refund and I still have not received one. I have been unbelievably patient with this business on the matter, but it has gone too far. I am pleading for help to get my $1000 back.  

   

  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/03/2022

  Advantage Toyota (the "Dealership") has received ********************* (the "Consumer") rejection to the Dealerships response of performing a refund.
  
  The Consumer should be made clearly aware that the Dealership is not responsible for the actions of their financing institution including any statement of delay of deposit. The Dealership has already made a corrective transaction and has produced a receipt for that transaction. No other transaction has been conducted by the Dealership against the Consumers account.
  
  The Dealership has fulfilled its obligations to the Consumer. The comments made by the Consumer are in connection with the Terms and Conditions for the use of the Credit/Debit Card with their Financing Institution. The Dealership would suggest the Consumer review those terms and conditions for further clarity.
  
  The Dealership has done nothing wrong.
  
  Regards,
  **********************
  ***** ******************* *********
  ** *********************** **
  ********* ******