We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

Autopartskart APK Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a "New A/C Compressor" for my car. I searched until I found one that was advertised as "New." I searched the page and saw that it said "New" in regards to the product type and condition instead of remanufactured. I ordered the part and saw that the part was not "New," but instead remanufactured. I contacted the seller and asked why there was a discrepancy. The seller responded with an automate response explaining what a remanufactured product is. I am able to return the product for a refund, and I want the "New" product that was being advertised.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part form you guys an havent gotten my refund because you guys cancelled it. I want t refund or Im going to *** you guys

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered STGWAL STW01C02 02900-P2018 Wire Set which I never received and STGWAK BLK07 SAKA-**** CV AXLE SHAF which is too short. My calls were never returned, I'm stuck with a part I can't use, and cheated out of my money.

  • Initial Complaint

    Date:10/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the CV Axle for my ****** on or about Oct 3, 2023. I received the part from AutoPartsKart within about a week and took it to my mechanic to install. He informed me that the part was about 2-3 inches short even though I had used the companies website to specify the car, model, engine etc and it showed it to be the right part to replace mine. The part number was TO-****. A TrakMotive brand was sent EVEN THOUGH on the website I ordered a SURTRACK brand of the same part number. In any event, I have called, emailed , called and emailed to get a RMA number to return the part and receive the correct part. The company sent me an email on OCT 16 letting me know they had received the pictures of the box, the part and the mechanics pictures to document the problem. They said they would get back with me "soon". That was 10 days ago with me attempting to contact them more than 6-7 times. Please file my issue and ask the business to respond with a satisfactory answer whether this IS the right part or what they might want me to do. Thank you...........

    Customer Answer

    Date: 11/18/2023

    At this time, I have been contacted directly by Autopartskart APK Solutions, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     The last time I heard from the company,  they said  " We are sorry to hear about your issue "  We have received the pictures required and will get back with you soon.     Then,   nothing.   

    I sent the pictures that the mechanic showed measuring the part sent with the part he removed from my car to show the part sent was about 2 inches shorter and could not be installed.   It is a CV axle for my Toyota.

    If I can send the part back and get reimbursed for the part,  I would do so.      Thank you. 

           *******************;    **************             *********, **

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

    Customer Answer

    Date: 12/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    First of all,  I need to apologize to you and your team for causing an issue with the CV axle for my wife's car last month.    It appears as though the FIRST mechanic informed me that the company ,   AutoPartsKart had sent the wrong part and I was attempting get the right one sent.   After not hearing from the company when I sent pictures of the parts,   I issued a complaint as the case # indicates in the headline of this message.  

       In any event,   you may CANCEL the complaint because a second mechanic confirmed it WAS the right part and he installed it in my wife's car this past weekend.  

       Again,  MY APOLOGY for the trouble and work your team had to do DUE to the first mechanic giving me the WRONG information.    I have contacted the company to tell them I was writing to you to cancel the complaint with my sincere apology to ALL.   Thank you for your help. 



         *******************;   **************           *********, ** 

     

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is profoundly disappointing that Auto Parts Kart is intentionally denying me any possibility of a refund by setting unreasonable conditions. This practice contradicts the basic principles of fair business and customer service. I find it particularly disrespectful that a company I trusted would adopt such tactics to avoid accountability.Despite repeated assurances that the delivery date would be updated, the clutch kit was consistently delayed without any valid explanation. It was disheartening to experience such inconsistency and disregard for a promised timeline.To compound matters, I was informed by ***** that the package was damaged and deemed undeliverable. At the seller's request, ***** discarded the damaged item. While I understand that damaged items need to be addressed appropriately, it is absolutely unacceptable that the seller is now refusing to provide any resolution or assistance without the return of the damaged item. This situation reeks of an attempt to evade responsibility, as it was the seller's own directive that led to the item's disposal.The seller through out our call tried to blame me for not knowing how to use a computer and check the shipping information my self. When I reached out to fed ex and learned the sellers policy is to discard the damaged item the only thing I could do was open a claim to investigate. I just want a refund on my purchase as I did not receive the item, wont be receiving the item and the seller has already made it clear they will not be shipping a replacement. I just want an immediate refund for this.

    Customer Answer

    Date: 08/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    i was refunded. 

    Sincerely,

    ******* *******



     


  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    APK Order# ****** Purchase date 6/20/22 Amount $317.00 I had purchased a catalytic converter for my 2009 Mini *********** failed to work properly for even 1 day. I contacted some dealers who specialize in Minis & was told the after market converter will not work because they do not have the required metals in them. I contacted the Manufacture of the converter which was Davico & was told to return this to place of purchase for a refund. I contacted ***************** & was given RMA#******* ON 1/25/23. I returned this back to them using *** Tracking# ****************** which was delv to them on 2/9. I had contacted them about my refund & was told they were sending me a check but did not know if it had been sent out yet & they would check & get back to me. Nobody calls you back so i called again & was told the same ********** sounded like I spoke with the same person. I also emailed them with no response. At this point i am frustrated & i just want what is owed to me. Also when you call you get asked to leave a messge which i have also done & nobody has called me back. Any help would be appreciated. Thanks Date: 06/20/2022

    Customer Answer

    Date: 04/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a part from them that had a very high core deposit attached to the sale. *** tried several times to reach someone to send back the part I had for the return of my core deposit refund but have received no response, no return information, no emails and no interest in them caring about me wanting to complete the terms of the sale.I was charged over $40 for a core deposit (on a $125 part) which was to be credited back after they received my item per THEIR terms of service. Its been to weeks and after completing the online form, sending three emails and checking the status daily, I still have the part and am still out over $40. Im extremely disappointed in this matter and feel thy 100% stole money from me without any intention to enable me to complete the terms of the core sale. I could have paid $130-$138 for the part on partsgeek, 1a auto, rock auto or ************ with a core and I would have had the money back by now but wanted to give these guys a chance since I never used them before and the price was slightly cheaper. Honor your terms and ram back my item to give me back my core deposit!!!

  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-13-200 I order a complete fuel pump hanger assembly from apk paid for express shipping recieved an email showing transaction status says processing have attempted to call also sent email for information no answers

Autopartskart APK Solutions, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.