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Business Profile

Car Wash

RMC -Quickstop Gas -Turbo Rey Carwashes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this car wash, purchased the most expensive wash ($26) and not only was my car very dirty when it came out but the hood was badly scratched on a car that is pristine. There were 7 people drying and polishing but they they are claiming it to be not their problem. I want their cameras pulled to see what they were wearing watch, belt, zipper sweatshirt, etc. *********************** poor attitude, poor customer service and they not only do not stand behind their shoddy work they seem to take no blame. This is new ownership of a place that I have frequented for years, after looking at their reviews it seems there are many complaints about damage as well as poor quality and inefficient workers and service. I will now need to have my car hood painted so a $26 car wash will likely cost me a couple of thousand to fix someone elses carelessness. Please help

    Customer Answer

    Date: 05/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by RMC -Quickstop Gas -Turbo Rey Carwashes regarding complaint ID ********.

    Sincerely,

    ***************************

RMC -Quickstop Gas -Turbo Rey Carwashes is NOT a BBB Accredited Business.

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