458 Customer Reviews
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Review from Jordan F
1 star09/16/2023
The product is good, the company is awful. I have been buying G Fuel for about 10 years and in the last 3 years buying directly from their site has been a ****** that I will not be taking anymore. The first issue was when something in my order was forgotten. They only refunded me $1 which is what they decided the value of the product would be instead of just sending the product that they forgot. This $1 would not buy me that same product and even if it would I would have to pay for shipping again. The second problem was when I ordered for a buy one get one deal and never even got my order. Again, rather than sending me the order I never received they only sent me a refund of the cost of the product and not the money I spent on the shipping. On top of missing out on the deal because of this issue, they took my money for shipping on an item that I never received.Review from Julian P
1 star05/30/2023
I had purchased a variety of G-FUEL flavors with my most recent order (GF6159023) and while most of the flavors were excellent, the 'Blood ************** flavor which is advertised as tasting like Cinnamon was absolutely disgusting and repugnant. Blatantly false advertising and I wish I could get a refund or exchange it for ANY other flavor. I've spent hundreds of dollars on G-FUEL as I drink it daily, but this purchase is making me seriously consider leaving for other energy mix brands. Their strict no refund policy punishes customers for exploring different offerings and flavors for times like these where the flavor is gross and not as advertised. The shaker cup featuring the character is really cute, but the actual G-FUEL powder mix itself is having me consider my options with reaching out to my bank and consumer advocate groups. Other reviews for this flavor were largely negative as well and I think consumers were mislead with the marketing materials for this flavor.
G Fuel, LLC Response
02/07/2024
Customer has been contacted about their previous order and a resolution has been reached. While we cannot accept returns for opened products, we offered to send this customer a replacement tub/flavor of their choice as a courtesy, and they accepted. We will keep up contact until they receive their new tub and are fully satisfied.Review from Michael L
1 star05/19/2023
I purchased a collectors box and received two emails from them, one initially detailing when it was to be expected, which was 5 to 10 business days, and then a second email a few days later describing how it was going to be running late but still was to be expected within the 5 to 10 day detailed in the original email. That was a month ago, and I am still waiting to hear something from them; I've emailed them three times with no success, have gotten no updates, and I'm starting to get worried that my $68 is lost to the wind. I've purchased from G FUEL before and had little to no issues, but this is enough to make me never want to do business with them again. I don't understand how businesses can ignore emails asking where a product is and what they've done with my money. I don't believe I will buy from G FUEL again.Review from Todd B
1 star01/12/2023
Used to be a good company. Now it's just awful. Also, begging customers to write positive reviews on this site should've been my RED FLAG. Tier-1 means nothing. Waited 8 days just to ship, called them and was lied to, they said it would ship the next day. Didn't ship. Called them the day after that and they said it would ship in 2 days. Waited and Nothing. Called today and they told me it would be another 10 days. I also just realized there's a cancer warning on their products. They ran out of stock or OVERSOLD said product and rather than admitting it or communicating with me they'd rather ghost me until I get upset and reach out to them and then just tell me what I want to hear. Worst service I have EVER experienced. Still waiting on my money to be back on my card also. I expect that will take a fight to get as well judging by how little they actually care about their customers.G Fuel, LLC Response
02/12/2024
We offered this customer a resolution for this issue and explained that this occurred during a time with a previous team, and we are looking into all past complaints to come to an amicable resolution for anyone unsatisfied with our service. Customer accepted this resolution, and we are happy to help them if they have any issues with any future orders.Review from Aaron N
4 stars01/05/2023
Love these drinks not acidy like other sugar free drinks. Delivery is fast packed very well. Notifications when flavors are back in stock. Love when they run a sale. Only reason I dont give 5 stars is sometimes it wont accept my payment on bank card. But other than that the flavors of the drinks are pretty spot on. 100% will always drink these now!G Fuel, LLC Response
02/07/2024
Please make sure your billing street address matches your credit card's registered address before placing an order, or it could lead to an error in processing or a cancelation/refund of your order. If there are any issues placing an order, please reach out to us at ******************************* and we can help walk you through the problem!Review from Charles W
5 stars01/05/2023
Great company with an amazing product. I started drinking G-Fuel in 2017 as a substitute for coffee and haven't looked back since. They keep the fresh by collaborating with other big babe l names in gaming, such as ********, to bring to life flavors only thought imaginary such as the Nuka Cola Quantum which quickly became one of my favorites. Any issues I've had have been resolved quickly. Only thing I would say needs changing is how they ship the canned drinks each time I've ordered I've always had one break open in the box. The customer service team has always helped with my issues during those shipments and has done everything they can to helpReview from Dominic N
5 stars01/04/2023
Amazing product I've ordered multiple flavors and enjoyed them all, id highly recommend this to anyone, I personally replaced Gfuel as my juice and pop drink what has helped what has helped a lot with my health. The best time to order would be when a bogo deal happens so a buy 1 get 1 free its a great deal and 2 tubs last me easily to the next bogo dealReview from Stephanie V
5 stars01/03/2023
I've been a long time customer now for 4ish years. I use ********************** a lot when I am working my over night shifts for 12hrs (36hr work weekends). I've never had the jitters or a crash like I used to get from other ***************** supplements/carbonated drinks.I highly recommend G Fuel to my work colleagues, and even turned them onto G Fuel. I stand by G Fuel through in and out. I am happy to still find wonderful flavors!Review from Noah V
5 stars01/02/2023
Great taste and effective way to wake up without all the sugar of coffee. I love all the variations in flavors and all the deals that make it easy to stock up favorites and try new ones.Review from Cael S
5 stars12/31/2022
amazing company, great products. love gfuel so much keep up the great work gamma labs and gfuel company
Customer Review Rating
4.84/5stars
Average of 458 Customer Reviews
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