Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Perfume

Perfume.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Perfume.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Perfume.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a guerlain perfume from them. I have two other bottles from guerlain directly and they smell nothing alike, it's basically alcohol and water. I had bought the perfume to take on a month long trip I won't be able to return it before the 30 days

      Business Response

      Date: 10/07/2022

      Hello *****,

      Hope you are well. I am sorry to hear that you were not happy with the item that you ordered. I can assure you that we do receive everything from the manufacture. However, It is possible that you received part of a bad batch. Please use the return label that was emailed to you on October 3. Once we receive the return you will receive a refund back to the original payment method. Pleas accept our sincerest apologies. 

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent this company an email on July 18th to let them know that I didnt receive all of my order. I was told a claim would be open and how they would keep up to date with me. After communicating with representative ********, she stopped responding and when I try to contact by phone they are always hanging up. It has been 2 months now with no direct solution or update on this matter. terrible company.

      Business Response

      Date: 09/23/2022

      Hello *****,

      Hope you are well. I am sorry to hear about the situation with your order. Please note that we are doing everything that we can from our side. We have filed a claim with the carrier on your behalf. Please note that we weigh every order before it leaves our warehouse. The weight of this package matches that all 3 items were shipped. That is why if you only received 1 item that something must have happened with the carrier. This is something that is usually noted by the carrier that there was something wrong with the order. They did not say anything in the tracking so they need to investigate this further. I have requested an update from *** regarding your claim. As soon as we receive something you will be notified. We are truly sorry again for this. But we need to see what the outcome of this claim is because all 3 items left this warehouse.  Also, when *** calls you make sure you answer the call otherwise they will deny the claim automatically. Thank you for your patience and we will reach out to you shortly with a resolution. 

      Customer Answer

      Date: 09/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The same communication has been given since July 18th, I've tried contacting *** numerous times with no access as I'm the receiver of the package not the shipper.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Customer Answer

      Date: 10/17/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      No resolution has been reached, business is still denying to fulfill my order.  


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ***** ****

       





       

      Business Response

      Date: 10/19/2022

      Hello ******

      Hope you are well. We are truly sorry for the frustration with your order. I just got off the phone with *** asking what is the issue with the claim. I was advised that this claim was STUCK. When I advised them what was going on as far as you only receiving 1 item out of the 3 we shipped. Compared to the tracking details showing Picked up on July 8 then it shows that they attempted delivery on July 22,2022 after we already filed a claim. I was told to call *** back in  an hour when they  open. I believe we will be able to work this out in your favor. Pleasee remain patient. We will reach out to you by end of business day today with a resolution. 

    Perfume.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.