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Business Profile

Limo Service

Mark of Elegance Limousine Service

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromKevin M

    Date: 06/23/2025

    1 star
    !! AVOID THIS COMPANY FOR YOUR WEDDING ****** of Elegance is more a scam than a company, and the owner **** is a real greedy piece of work.Issues at our wedding:- Family shuttle in between wedding party and guest shuttles never showed so we had to rush through family photos during cocktail hour - At the end of the night, only one bus arrived on time to the venue (we hired AND PAID for two). Many guests called Ubers at personal expense.- The second bus eventually showed up quite late and then left abruptly, leaving guests including the wedding party stranded.- We had two hotels for our wedding blocks, and neither bus stopped at one of the hotels. Many guests were left stranded at the incorrect hotel, including my mobility-impaired grandmother who traveled from out of state. These guests ALSO had to pay for Ubers.I presented these concerns to **** several days after our wedding requesting a small refund for services not rendered. This reasonable request was not granted. **** was defensive, rude, and dismissive.Instead, **** offered a complementary round trip ride to the airport. I gave this as a gift to my mother. My mothers return flight was canceled, so **** updated the contract (still with a $0 balance), then later texted her trying to add a surcharge of $150!If Marcs idea of running a business is (1) s******* up a clients wedding, (2) not taking accountability, (3) and then surprise upcharging on the ****** mom on the compensated ride, that says everything you need to know about him and his company.

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