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Business Profile

Credit Union

People's Alliance Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    People's Alliance Federal Credit Union are reporting these fraudulent inquiries on my report that i never consented to or gave permissible purpose too. no consent is fraud and these need to be removed 1. PEOPLE'S ALLIANCE FEDERAL on Jul 25, 2022 2. PEOPLE'S ALLIANCE FEDERAL on Apr 28, 2022

    Business Response

    Date: 11/08/2023

    Good morning,

    I have looked into the above referenced claim, and I was able to see that you applied for an auto loan at ************ on April 28, 2022 and with BX Management LLC/********************** on July 25, 2022.  At that time, the dealer would have run your credit to locate a financial institution to fund your loan and both were sent to People's Alliance FCU. 

     

    ******

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off my auto loan with Peoples Federal Credit Union July 16, 2022, I received the lien release document. Due to financial and medical hardships, I am forced to sell my car and couldn't locate the lien release document. I contacted Peoples Federal Credit Union and was advised by ******* that they will not release a copy of the lien release document until they receive payment for my current personal loan. I have a personal loan with them and explained I have missed 2 months due to my current situation but am working to resolve that matter.The auto loan was an old loan paid off last year. The auto loan was paid off and has nothing to do with the status of my current loan. ******* reiterated that the document will not be released until I'm current on my payment. I'm requesting that the auto loan (#***) lien release document be released to me. I checked with DMV and the lien is still on the title.

    Business Response

    Date: 08/09/2023

    Good afternoon,

     

    Please have ******** contact me at the credit union at ****************** so that I can speak with him to resolve this matter.  

     

    ******

    Customer Answer

    Date: 08/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have mailed me the lien release for the auto loan.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting letters stating my account is several days past due even though I am making all of my payments on time. it is negatively affecting my credit score. I give more than the required amount on time every month and am still somehow always late on payments. They send me condescending letters every month asking why I haven't made payments to them. They don't have online bill pay and only accept cash or check which is extremely inconvenient. it's 2023 and they don't have an online option to pay a car loan. then they lose paper work and make false claims about my account status.

    Business Response

    Date: 04/25/2023

    Good morning,

    I have reached out to ******************* and left a couple of messages so that we may review her account together for a better understanding.  We do offer online ******************* service that I will gladly walk her through the process to setup, and we also have shared branching where a member can go to a local credit union close to them to make a payment as an option as well.  Please call me at ****************** to discuss your account and payment options.

     

People's Alliance Federal Credit Union is NOT a BBB Accredited Business.

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