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Business Profile

Bank

Dime Community Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dime Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dime Community Bank has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer account accrued unauthorized charges from "*********." customers bank card restricted for legitimate charges, but unauthorized charges not detected. New card issued but privilege restricted again for legitimate charges. However unauthorized charges continued without detection.

      Business Response

      Date: 10/04/2024

      The bank restricted the card on 9/11 based on a network compromise alert notification.  The dispute is currently in process and will be resolved in accordance with applicable regulations and ********** rules. We note that ***** has also credited you for one of the items that we provided a provisional credit for. We will communicate with you directly once the process is completed.

    • Initial Complaint

      Date:08/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a cashiers check from them by mail and it expired I need a new check for them to send to me with my money

      Business Response

      Date: 09/11/2023

      Hello,
      The response to the complaint to the Better Business Bureau from  **************************;is:  Dime records indicate this account relationship was terminated in 2020. Our records show that the cashier's checks sent to him when his accounts were closed were both cashed by him shortly after issuance.

      Should you require any additional information, please feel free to contact me.
      Thank you
      Have a great day and be safe.
      *********************;

      ************************
      Assistant Vice President 
      *******************
      ******************************

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dime would not allow me to close out an account online that fell below a certain dollar threshold ($2,500 I believe). I had to do it over the phone, but I could not get someone on the phone to help me close it. You call the number and it says the call cannot be completed at this time. Eventually, after over $200 in monthly $15 fees, the bank closed my account and escheated the funds. I was never even notified of this. The only way I was able to speak to someone was through the online chat function. They refused to refund me the charges. I was told "this account was closed and transferred to the Unclaimed funds of ******** and we cannot return service fees for a closed account."Very disappointing.

      Business Response

      Date: 01/13/2023

       

      Dime takes our customers comments very seriously, both in terms of our commitment to deliver a high level of quality customer service and fair customer treatment.   After research and contact established with *********************************, the account was re-opened, fees refunded as a courtesy, and a closeout transaction was processed ******* 11th. 

      Should you require any additional information, please feel free to contact me.  

      Have a great weekend and be safe.
      *********************;

      ************************
      Complaint Resolution Coordinator
      Assistant Vice President 
      *******************
      ******************************

      ********** ** *****
      ********

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank doesn't notify you when there's an overdraft. and I complaining that they don't notify you because for several months I couldn't log into the dime app on my phone. I had to go on the ** which had problems as well and took me a long time to eventually to log in too. Was wondering why my balance wasn't adding up and was s******* up the amounts for the bills I had to pay. I finally complained and I was told that I had the overdraft protection in place and that wasn't my problem. the problem was how come I was given NO NOTIFICATION so I could've known what was going on with my account. After that complaint I had another overdraft happen and this time the branch manager who I complain to and about not only rejected the payment AGAIN without NOTIFICATION but, I was charged a fee as well. this is why I LEFT DIME BANK THE FIRST TIME. the manager is being spiteful and unprofessional now cause of my complaints that they don't notify you when you are charged an overdraft fee.

      Business Response

      Date: 11/21/2022

      Hello,

      The complaint to the Better Business Bureau from ******** ******** was referred to ***********************, Senior Vice President Regional Manager.  ******************** response to ************************ complaint is attached.

      Should you require any additional information, please feel free to contact me.

      Thank you
      Have a great day and be safe.
      *********************;


      ************************
      Complaint Resolution Coordinator
      Assistant Vice President 
      *******************
      ******************************


      Dime Community Bank
      *** ******************************************************************

      Business Response

      Date: 11/22/2022

      Hello ***************************,

      The complaint to the Better Business Bureau from ********************************* was referred to ***********************, Senior Vice President ******** Manager. ******************** response to ************************ complaint is attached.
      Should you require any additional information, please feel free to contact me.


      Thank you
      Have a great day and be safe.
      *********************


      ************************
      Complaint Resolution Coordinator
      Assistant Vice President
      *******************
      ******************************


      Dime Community Bank
      *** *************************
      ********** ** *****

    Dime Community Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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