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Business Profile

Heating Contractors

Weber & Grahn Conditioning Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ductless air conditioning was not working. Called for service(first time with this company) Company had me sign document to list me as their client with authorization of payment for service call. Serviceman arrived to inspect system and was told by customer that it was probably a leak causing the problem. Serviceman proceeded to fill system with refrigerant then left. 2hours later system again not working.(no cool air). Call company to complain about service tech not listening to customer. ******************** offer to make me happy and sent another service tech who at least did some testing and discovered a leak. Received a charge of almost$1000 for first tech visit which was paid. Then later received a bill for second visit (that was not asked for) for $89 Still air conditioning not working. Want second bill canceled. Never asked for second visit was offered by company to make me happy. I am not happy!!!Tried calling serveral times to discuss with service manager but didnt return call until 5 days later. When discussed manager said he would take care of charge.2weeks later received second notice of bill.

    Business Response

    Date: 11/29/2022

    Though we have a different perspective, ************ has been notified that we have credited the $83.64 invoice for the leak search, and we will part ways.

Weber & Grahn Conditioning Corp. is BBB Accredited.

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