Business ProfileforPacifico Contracting & Home Improvement

Mike and his crew came and did a full tear off roof January 2021. The crew were professional and polite and cleaned up after themselves. My concern here, is during the tear off roof and relaying down the underlayment and shingles. The nails went through the plywood and cracked it in a few areas. One area specifically was very bad, in which, the heavy rainstorm on November 11th, 2022, cause a wet spot and cracking in our 2-year old's bedroom ceiling. My husband went into the attic to check it out and that's when he found the cracked plywood. The insulation below that was soaked (spray in insulation). We had sent photos over to Mike to see what the next steps were. If the roof leaked that much from the storm, it has clearly been leaking since the roof has been done (almost 2 years). He claims the cracked plywood is from an animal getting up there. We live in a raised ranch and the spot that is cracked is elevated and not close to the rafters. He continues to schedule days and times to come out. In which, my husband cleans out the closet and sets up our ladder for him every time and he never shows up. We have on record through text messaging 4 or 5 times that he states he's going to come and hasn't. We continuously message him and 98% of the time never responds. We had to get in contact with another contractor to get our sons ceiling fixed and new insulation, which is costing us an extra $700, when this could have been settled through insurance in the first place and taken care of.