Business ProfileforRomeo Toyota of Glens Falls

I bought a car from this business in October of this year, the car was not brand new but only had 1,000 miles on it. This is my first time buying a new car and was very nervous about such and expensive purchase. All was good buying this car and then the day after papers were signed all went downhill. The day of purchase I was promised that if I noticed any problems to bring the car back and it would be dealt with promptly as I had just bought it. That very day I noticed a chip in the paint and called to get this resolved. No one returned my phone calls about this after several weeks, I returned to the business and who I was looking for was not there and turns out this person did not work there anymore which I was also never informed of just directed to his phone every time and was assured I would get a call and never did. After several more phone calls into the business ( to my sales manager that sold me the car, general managers, service department and others) an appointment finally got schedule but I had to be very persistent and mean on the phone> When I show up for the day of appointment I was told that no appointment was even scheduled and they couldn't do anything for me but to call the sales manager again. I went to work that day and have called the business every week since and still to no avail. It has now been two months and I haven't gotten anywhere. As a young girl and a first time car buyer I feel as though this business is taking advantage of me and am very upset with the service and how I am being treated in every way possible.