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Business Profile

Collection Attorneys

DSR Holdings Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The way I was spoken to was very unprofessional and I wanted to take the time to file a complain directly. Upon answering the call Henry R*** appeared to be occupied with his food (he was chewing in my ear). He never expressed any payment options and continued to speak over me. I let it be known that my information was given to my mother whom is not on my account and Mr R*** said “it’s an excuse not to pay my account. I will notate this as a refusal to pay”. When I expressed that I was not refusing to pay, but complaining about my privacy rights as a consumer to not give out my account to any individual other than me. He proceeded to remind me he was notating it as a refusal to pay and then hung up on me. They then started to txt several other family/friends harassing text so I called several times and was pushed to his voicemail. Finally I called back the 6th time and was directed to another gentleman who was very professional and was able to set up my payment arrangements. Mr R*** was not helpful and the whole company as a whole needs to be sued.

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite multiple phone calls instructing DSR to stop contacting me and to use only my personal cell phone for any communication, the company has continued to contact my family members regarding an account that does not belong to me. I have no involvement with this account, and their repeated outreach to third parties is both inappropriate and distressing.

    I am not the account holder, and I have explicitly stated this. DSR’s actions violate the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from communicating with third parties without proper authorization. I have made it clear that all contact must cease, yet the calls continue.

    At this point, I am demanding that DSR immediately stop all contact with me and any individual associated with me. No further communication of any kind is authorized. If this behavior continues, I will consider taking further legal action and filing complaints with the appropriate regulatory agencies.

    Business Response

    Date: 07/15/2025

    The number has been removed. 

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company constantly contacts my family, even after I have called repeatedly instructing them not to do so and that my cell phone is the only way to reach me. This serves as a formal request for DSR to immediately cease all communication with my family members or any other individual associated with me. I am making this demand under the Fair Debt Collection Practices Act (FDCPA),which prohibits debt collectors from contacting third parties about a debt without proper authorization.

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continues to contact personal friends And families after I have them not to my family is getting mad at. Me and will not talk to me know due to they illegally looked. Up their phone numbers also I'm on disability and only have one income and can not make enough even for groceries and I go to food banks but also I'm unable to keep my natural gas and electric it is always getting. Cut off and it is upsetting me.

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a text message from this company that I have not had any business dealings with. They call from various numbers including my job..they call but doesn't say anything so i can tell them to not call anyone associated with me...especially my job and elderly father that has dementia. Please remove my number!

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call me, presumably regarding debt related to a family member after reading the other reviews here. Each time I select the option to speak with someone to request that they cease harassing me I typically get hung up on. How this is an acceptable practice is beyond me because I presume most people have zero involvement in the finances of their relatives.

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling and texting for another person I told them that this is not that person number and stop calling or texting me. I was told they can keep calling and texting me, I just want them to stop harassing me!!!! Remove my number

    Customer Answer

    Date: 06/27/2025

    This company keep calling and texting my phone for another person I told them this is not that person number and stop calling I was told they can keep calling me I don’t have a debt with them I just want them to stop harassing me and stop calling or texting 

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family members have been receiving calls and texts about me from this company - I request that you cease all communications with anyone besides me as it relates to asking about me, my location, or my employment. I am prepared to take this further if communications do not end, as my family members have been opting out of communications.

    Business Response

    Date: 06/25/2025

    Your account has been updated per your request. 

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company constantly contacts my family, even after I have called repeatedly instructing them not to do so and that my cell phone is the only way to reach me. This serves as a formal request for DSR to immediately cease all communication with my family members or any other individual associated with me.

    I am making this demand under the Fair Debt Collection Practices Act (FDCPA),which prohibits debt collectors from contacting third parties about a debt without proper authorization. Your repeated calls to my family members constitute a violation of my rights under the FDCPA.

    Business Response

    Date: 06/25/2025

    Your account has been updated. 

    Customer Answer

    Date: 06/25/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they indeed update my account to stop contacting family and associates. If not, I will escalate.



    Regards,



    **** ******








  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. The company calls and will not give additional information regarding who they are without me verifying personal information over the phone. I have indicated I am the victim of identity theft and they can send the info to what ever info they have on file. I have not received any additional info. On 6/23/25, I received a text they are resetting my file and to call ###-###-####. Elle M******. They have also sent this my children, husband, and in-laws. I contacted them once again on 6/23/25 and requested any number associated with this account be removed AGAIN, and to NOT contact my underage children's phones or anyone else. I was told they would continue to collect and would not remove my information, then hung up the phone.

    Business Response

    Date: 06/24/2025

    consumer:  "The company calls and will not give additional information regarding who they are without me verifying personal information over the phone."dsr response: this is true, we must verify we have the correct individual prior to devulging private information. consumer:  "I have indicated I am the victim of identity theft and they can send the info to what ever info they have on file."dsr response: Paperwork has been mailed to *** ******* **consumer: "I have not received any additional info. On 6/23/25, I received a text they are resetting my file and to call ###-###-####. Elle M******. They have also sent this my children, husband, and in-laws. I contacted them once again on 6/23/25 and requested any number associated with this account be removed AGAIN, and to NOT contact my underage children's phones or anyone else. I was told they would continue to collect and would not remove my information, then hung up the phone.dsr response: we do contact third parties to obtain location information for our client. The call in question is being reviewed.

    Customer Answer

    Date: 06/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have NOT mailed any correspondence to the address listed! Also, they have sent several messages to me via text message, in which I have responded. There was no need to contact anyone outside of myself to verify this debt. They were/are in violation of my rights as a consumer.
     Regards,

    ******* * ******  

    Business Response

    Date: 06/25/2025

    consumer: "They have NOT mailed any correspondence to the address listed! Also, they have sent several messages to me via text message, in which I have responded."dsr response: Paperwork was mailed prior to activation. Paperwork was mailed to *** ******* ***, this paperwork comes in an unmarked envelope. dsr response: The loans in question were both opened using email address:  *******************  Let me know if you would like a copy emailed.consumer: "There was no need to contact anyone outside of myself to verify this debt. They were/are in violation of my rights as a consumer."dsr response: 3rd party contacts are contacted to obtain location information, not verify a debt. dsr response: I see our clients denied the claim that was identity fraud because: "Both accounts were opened using your current valid email address, funds were deposited into a bank with the correct matching information." 

DSR Holdings Group LLC is NOT a BBB Accredited Business.

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