ComplaintsforStahl Eye Associates

• Initial Complaint

  09/21/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had an appointment for a routine eye exam on 9/20/23. Upon checking in, I was advised that if I wanted a copy of my eyeglass prescription, I would be required to pay a $50 fee at check-out. There was also notice posted stating the same, there would be a $50 fee for a copy of a prescription. I questioned this as I never had to pay a fee for a prescription. I was told it would be submitted to my insurance carrier and if covered, I would be reimbursed. I asked again, if this fee was only to get a copy of my prescription and was told "yes". Upon check-out, I paid the $50 and was asked if I wanted a receipt. I said "yes". I was given a receipt (copy attached) which does not specify what the $50 charge is for. When I got home, I did some online research and discovered that the *** has what is known as an 'Eyeglass Rule'. Doctors are required to give a patient a copy of their prescription whether ot not they ask for it, free of charge. I would like my $50 refunded to me. Thank you.

  Customer response

  10/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Stahl Eye Associates regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business response

  11/13/2023

  The patient consented to, and received a service that is typically not covered by medical insurance given coverage for eyeglass testing and resulting prescriptions are covered by vision insurance and no applicable vision insurance was presented at the time of the visit.  Our practice is to charge the patient for the measurement leading up to the resulting eyeglass prescription and not the prescription itself.   If we have a reasonable belief that the test is not covered by the patients medical insurance we charge for the test.  The patient is *********** receive the prescription free of charge, we charge for the non-covered test that results in the requested prescription.  I have attached a copy of the patients signed consent which discusses 'measuring for an eyeglass prescription' which is separate from a medical eye exam.

  With respect to the confusion caused by the front desk in relating the refraction to the prescription itself, we have refunded the customer.
  

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  -when i made an appt, i advised i wanted an annual exam. ***** asked me if i had vision insurance or told me if it was in network -they also did not disclose they only do exams if there is a medical necessity -once exam was complete, no mention of a diagnosis -6 months later, i received a bill saying they diagnosed me with ***********, which there was no discussion of or treatment given -they also said i was near time going into collections even though i just received the bill. i spoke with several people in billing, including *********, ******** and *** -when i called asking if they mixed up my paperwork with someone else, an ******* ******** woman from the office called me being combative and said we dont do eye exams unless theres a medical need so whether they told you about it or not, we had to put it down for insurance

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear Sir/Madam,I had minor cataract surgery with both of my eyes at this facility. Which I accidentally found out about cararacts when inquiring about laser correction. I have been going back and forth multiple visits since post op and was repeatedly CONCERNED that my right eye was still is bloodshot, with vision problems with the same RIGHT eye. I did not not have this at all before the surgery. Dr *************************** whom did the surgery how been blowing me off since post op that I need to just use refresh drops and it will approve until a few months ago. This has NOT helped at all and he knows it. Covid obviously has delayed some of my visits. There is an obvious lens placement issue I feel that needs to be redone. But ************** does not want to correct it because he will have to eat the cost and/or it would negligent on his part. Maybe he has part ownership in Stahl. It is unfair I am suffering like this and I cannot drive now because of the right eye which lost vision on that side, I almost hit thing.

  Customer response

  03/25/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Stahl Eye Associates regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩