Business ProfileforHarbor Point Energy Products

Harbor Point had a good deal and great customer service when they were getting my business a year ago. After calling multiple times to find out this year's propane promotion and being told that they will have it soon, I finally went back to Mirabito in September. Harbor Point closed my account and sent me a bill. They charged me $125 to pick up the tank. They only refunded 50 cents per gallon for 111.25 gallons left in the tank. We paid $2,45 cents per gallon. This seemed extremely low. We have moved and had other companies refund us for propane left in the tank. We have never before felt that their refund was unfair. I called our local Harbor Point branch for the first time on September 19 when I received the bill. I was told that the manager would call me back. I called again on 9/28, 10/4, and 10/12 and told he was busy and would get back to me. I asked how to contact his supervisor and he miraculously was available. I was told that they only gave back 50 cents because of their overhead of picking up the tanks. BUT they charged me $125 to pick up the tanks. I got the run around and asked for his supervisor. I was told he couldn't give me a number and could write a complaint that he would forward. I did find information online and sent a complaint. Nobody ever responded. I would like to be compensated a fair amount for the propane that was left in the tanks. At the very least, they shouldn't have charged me MORE. My final bill was $70.65 I had prepaid for the year. I would like a refund of the $70.65 plus a reasonable refund for the 111 gallons of propane they retrieved.