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Business Profile

Spa

Hayley's Day Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog was injured by this groomer in 3 places they only told me about one of the cuts. I immediately took him to the vet after getting home my pet was still distressed upon further examination at home I spotted two other cuts. They put a power on it to stop it from bleeding and on purpose didn't tell me about it. I immediately contacted by insurance ********************************** to go back to the vet it was a serious injury. When, I went to the vet again they told me my pet needed to be on med's, wear a cone, restrict activities for at least 10 days. When, I informed the groomer she told me I was lying I even sent her pics from the vet's office her notes clearly state it's a grooming injury. I just don't want someone else's pet to go through the same thing. What became apparent to me is she is illegally training young students in her studio. She is not a grooming teacher and has illegal immigrants working in her shop. You have to go to proper grooming school for 2 year to be a pet groomer. She needs to be fined for using people that don't have license to do this sort of work just to make more money.

Hayley's Day Spa is NOT a BBB Accredited Business.

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