Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I bought a REFUNDABLE ticket on LOT 3 weeks ago, and had to cancel the flight, within the guidelines stipulated. BUT I bought several special meals and services which I did not consume/ use. Yet Lot is just pocketing the money I spent on $211.40 worth of paid for but not used, services. That's not right, and I will not be using these 6 paid-for but not reimbursed services on any other LOT flight.LOT booking ref: ****** 19 July, 2025

  Business Response

  Date: 08/19/2025

  *** ********** ***********
  
  ********** ******** ********

   

  Dear *** or Madam, 

  With reference to your letter regarding the prepaid service fee refund, please be explained that in accordance with Annex 7 to Terms and Conditions of the Electronic Provision of Services, purchased ************** are not subject to any refunds.

  In light of the above, we are unable to accept the claim according to your expectations. 

  However, if a passenger has not used the additional service, there is a possibility to use it within two years since the document was issued.

  Therefore, please kindly be informed that documents no. *************** *******************-***************-***************-***************-********** can be used for a future travel. In order to use the above services, passenger should contact our ************** before your next trip.

  Hoping that *** ******** future travels with LOT will be satisfactory in every respect, we remain, 

   

  Yours sincerely,

  ********* *********

  LOT Passenger Claims

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  "refundable" means "refundable".   It doesn't mean "partially refundable" or "refundable, except for the part we're taking to pay the pilots and buy airplane tires.    This is semantic, lawyerly evasion, and it shows your greed.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: ****** * ****************************** Expedia, Itinerary ************** I purchased an airline ticket online through *********** in the amount of $754.31 on June 29, 2025. My flight was supposed to leave *********** on July 2nd. On July 2nd, I arrived at ********************** and checked in. At that time, I paid an extra $275.00 directly to LOT Polish Airlines for two pieces of luggage that I checked in. LOT Polish Airlines delayed the take off of flight L027 by 40 minutes, pushing it very late into the night. I didn't feel well, so I took my medication for cellulitis and had a medical emergency at the gate, steps away from where hundreds of passengers got on flight L027 but not me. The flight left without me, without anyone checking on me when it was obvious that I, a passenger with a boarding pass and American passport, was like comatose by the gate in a chair. When I regained consciousness, I tried to resolve the matter. No luck!I bought new tickets on two new airlines to get myself to ****** later. I am requesting that LOT Polish Airlines refunds me the money for my airline ticket and luggage immediately. ******* just gave me a $200 refund for the ticket yesterday, so LOT Polish Airlines needs to give me the rest of the money back. Total: $829.31 I sent all receipts to ******************************** already in numerous e-mails since July 3rd.

  Business Response

  Date: 08/20/2025

  Dear ******************** regret that we cannot accept the passengers claim.
  According to the reservation history and available reports, the passenger did not report on time for boarding and was marked as a no-show.
  The passenger is entitled to a refund of her ticket according to the rules of the tariff. The ticket issuer can process the refund. The extra services are non-refundable and can be reused within 24 months of the service document issuance date.
  
  Legal basis
  
  General Conditions of Carriage of Passengers and Baggage used in Polskie Linie Lotnicze LOT S.A.
  Annex no. 2:Conditions of LOT's extra services ("Tailor-Made Services")
  
  Yours faithfully,
  
  LOT *****************

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business, LOT Polish Airlines, hasn't provided any services that I paid for and they weren't willing to make any adjustments due to my medical emergency on July 2nd. 

  They refused to issue a refund to me even though I have been requesting it for two months. They are unethical. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********
  
  
  
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to cancel a flight last year and LOT issued me 1093.7$ - 150$ credit. I did not hear on the phone that the credit expired a year from the date I booked the flight. I feel it is logical that the credits would expire the day I cancelled my flight. Now I cannot use my credits since it has been over a year from 7/10/2024, when I originally booked the flight. I feel like they should send email notification of credit and credit expiration date which they did not. Now I am out of 943.7$ and I am really angry to not have any email or written notification of the credits. This is not good business practice, what if the connection on phone was spotty and that's why I couldn't hear it expired 1 year from date I booked. I would love if I could get reimbursed my credits so I can fly to ****** this Winter and visit my family.

  Business Response

  Date: 07/30/2025

  Dear *** or Madam,

  Thank you very much for your message. In response to the complaint submitted by the passenger, we would like to kindly inform you that the passenger purchased a round-trip ticket on July 10, 2024, covering the route ******** ****** ********. The ticket was sold and issued by a travel agency.

  According to the information available in our system, the travel agency canceled the flight segments from the booking two weeks prior to the scheduled outbound departure date. The passenger did not proceed with a ticket exchange or refund in accordance with the applicable conditions of the tickets fare rules. As the journey had not yet commenced, the ticket remained valid for exchange within one year from the date of issue. Unfortunately, this period has now expired. However, the unused ticket remains valid for refund within two years from the date of issuance. We have already contacted the travel agency and requested that they process the refund in line with the applicable tariff conditions.

  Should you have any further questions or require additional information, please do not hesitate to contact us within this correspondence.

  Sincerely,

  ******
  ****** **********
  Claims Department

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I purchased a ticket for the MiamiWarsaw flight on June 25, 2025. At the appropriate time, I attempted to change the travel date through both the ********** app and website. Unfortunately, for an extended period, these systems were not functioning properlythe app kept crashing, and all attempts to make changes failed. This issue was reported multiple times not only by me but also by other users. Given this situation, I filled out a form available on the *** website, which I understood to be a contact form, expecting that a customer service representative would get in touch with me. Unfortunately, I never received any response.A few days later, I called the *** Customer Service Office and was informed that a date change was possible for an additional fee of $39, which I agreed to.However, a few hours after that conversation, I noticed that my ticket had disappeared from the app. When I tried to re-add it, I received the following message:Due to lack of payment, your reservation has expired and has been canceled. Please return to the home page to make a new booking or go to: My Trips.Not understanding what had happened, I called the customer service line again, where I was told that my reservation had been canceled. I was offered compensation in the amount of $***** only intention was to change the date of the flight, not to cancel it. Due to the malfunctioning app, lack of transparency, and lack of response from ***, I lost a valid ticket. Whats important is that I never received any notification about the cancellation of the reservation.Additionally, on May 8, after multiple contacts with the *** customer service line, one of the consultants suggested that I file a complaint based on the previous phone conversations and assured me that I would receive an email response within 72 hours. Unfortunately, to this day, I have not received any reply.Because of this whole issue with the *** website, I lost money and had to purchase a new ticket.

  Business Response

  Date: 07/21/2025

  *** *** ********** ***********

  Dear *** ****,

  We were very sorry to learn of the situation described with respect to your travel scheduled with reservation ******.

  Kindly be advised our investigation of this case confirmed you have requested a refund for your ticket No. ************** via ******* on May 6, 2025 at 03:48 AM (Warsaw Local Time).

  The refund was performed on May 8 in accordance with the request and in the amount of ***** USD, which stands in agreement with the terms of the tariff accepted upon purchase.

  We must regretfully inform we are not in possession of grounds that would allow us to accept any additional claims in this case.
  
  
  Sincerely,

  *******
  ***** **********
  ****** **********
  

   

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint against LOT Polish Airlines for a case of double-charging me for checked luggage, followed by poor and inaccessible customer service.Before my flight, I paid for my checked baggage online through a verified travel agency. I had proof of payment with me at the airport. However, *** staff claimed their system did not show the payment and forced me to pay another $200 for the same suitcase in order to check in. I presented clear documentation showing the baggage had already been paid for. The airport staff acknowledged this but told me to pay again and file for a refund after the trip. They also didn't allow my travel agent to contact them. I followed up with LOT, but they have since refused to properly investigate or refund the duplicate charge, offering only vague ********** make matters worse, their customer support responded to me only in **********************, despite the fact that I wrote to them in English.This happened to me as I was leaving ********, *******. *********** also tried to pull this trick on my way from LA to ********, *******, but luckily it didn't work the first time they claimed that their system didn't show the payment for all of my luggage. However, at the airport in ******** I didn't have time to fix this issue. Flight number: *** **********

  Business Response

  Date: 06/12/2025

  Please be kindly informed that passenger has contacted us directly. On May 27, 2025 we responded to the passenger's message and we are waiting for passenger response.

  Best regards

   

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Well, as I've stated previously, LOT is trying to scam people who pay for their luggage online by telling them when they arrive to the airport that the system doesn't show payment, so they can charge a much larger amount of money. I was told at the airport that I'd be able to get back the extra $200 I paid for the same suitcase because their system didn't show payment but that's just not true. They just scammed me and they're refusing to handle this issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

  Customer Answer

  Date: 06/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   
  At this point, this goes beyond poor customer service. It clearly appears to be a case of double charging and intentional deflection. Despite providing valid proof of payment, your team refused to acknowledge it and forced me to pay again. Dismissing this issue without resolution feels like gaslighting, and it's deeply unethical. I hope more customers speak up about these recurring billing issues, as they may warrant legal attention.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

  Business Response

  Date: 07/11/2025

  Good morning

  We would like to inform you that the passenger has not contacted us since the first email sent on May 19, 2025 . We have also not received the requested documents, which are necessary for us to proceed with the case.

  
  Best regards,

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ticket on two way flight *************** (5/28/25-6/24/25) (paid *******). Due to health problem, I am unable to travel. I submitted claim for refund and got just 46$.Booking ref: ****** Ticket # *************

  Business Response

  Date: 05/12/2025

  Our reference: **************

  Dear *** ******************** were sincerely disappointed to learn you were not able to complete your travel made with reservation ******.

  Kindly allow us to explain that in agreement with the General conditions of carriage (************************************************************), if the passenger resignes from their travel (unless the resignation occurs due to reasons attributable to the carrier) the refund due is a refund that stands in accordance with the terms of the tariff accepted upon purchase - usually a portion of the refundable taxes.

  We have additionally verified and can confirm that the refund for your ticket ************** was made in the correct amount of ***** USD in accordance with the ticket's tariff conditions.

  Despite the occasion, we hope to have the opportunity to welcome you on board in the future and wish you only positive experiences during your travels.

  Yours sincerely,

  *******
  ***** **********
  ****** **********

   

   

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: 14FEB20205 AMOUNT: $915.61 TIMES 3.Purchased 3 airline tickets. Lot airline has changed the dates on these tickets twice even though they were confirmed and paid for. It is also understood that sometimes airline has to make changes but this is for more than 24 hours apart and the explanation I received is: "LOT time table has shifted". That is not a valid explanation. I was told take it or leave it. Nothing else. Other arrangements have been made and paid for already.

  Business Response

  Date: 04/28/2025

  Our reference: ***********

  
  Dear Sirs,

  
  In response to your correspondence please be informed that your complaint was forwarded to the responsible department.

  
  Yours sincerely,

  
  ********
  **********
  ****** **********

  
  

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an upgrade to business class after checking their website to see what amenities are included in business class. They intentionally mislead me and are refusing to provide the service or provide a refund.

  Business Response

  Date: 04/15/2025

  Our reference: ***************

  Dear ** **************** response to the correspondence, we would like to convey that we were very sorry to learn of your dissatisfaction with the travel of LO 027 flight on April 13, 2025. Please accept our sincere apologies for your impression in this regard.

  At the same time, we would like to kindly inform you that in accordance with the regulations of the service *********************************************************************, which each passenger is required to accept before making a purchase:

  "10. The purchase of the Upgrade shall not change the tariff terms for the originally purchased air ticket as regards the terms of cancellation and return of the ticket, charges for a booking change, and luggage limits. The said terms shall remain the same as for the air ticket originally purchased in the *** Economy Class or *** Premium Economy Class."

  Additionally the same regulation states that "14. The Upgrade is not subject to any refunds or exchange if the purchased Service cannot be used for reasons attributable to the Passenger or the person(s) covered by the original booking."

  We would like to kindly inform you that, in accordance with the above, by accepting the terms and conditions, you thereby stated that you have familiarized yourself with the terms and conditions of the upgrade, as a result of which we regret to inform you that this time we cannot grant your claim.
  However, we understand that the situation may have become a source of additional inconvenience, for which we sincerely apologize.

  Despite your disappointment on this occasion, we hope that the impression left by this situation will not be permanent and your future travels will be satisfactory in every respect.

  
  Yours sincerely,
  ***** *******
  **********
  ****** **********

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is deliberately misleading while putting the damaging clause in tiny fine print that no one reads.  All while your website says otherwise.  Such a stupid business decision, for the 90 dollar baggage fee, you lost a client forever, you will receive multiple complaints through proper channels and bad reviews.  I am literally a business consultant, and you are a pathetic operation, and it shows whenever you just ****** "lot airlines reviews".  On top of that, most credit card companies will side with the client in a case like this.  I will not be filing a dispute for one reason, I feel bad for you, seems like you need that money more than I do. dupek

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Our reference: ***************

  Dear ** ******************* reference to the correspondence, kindly be informed that after re-examining the case, we unfortunately find no grounds to change the previously communicated decision.
  
  At the same time, please be advised that all of the information you were provided is factual and our decision stands in accordance with Regulation (EC) *** ******** and our company regulations.

  We kindly remind you that the passenger is obliged to accept our General conditions of carriage of passengers and baggage applied by LOT Polish Airlines before purchasing the ticket or extra services.

  While we are sorry to learn of your dissatisfaction with our handling of your case, we regret to inform that it is not always possible to accept the passenger's claim. We wish we could offer you a more amicable solution.

  
  We wish you enjoyable travels with LOT Polish Airlines in the future.

  
  Yours sincerely,
  *****
  **********
  ****** **********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Luggage was damaged during transportation by Lot Airlines and they refuse to provide any compensation, even though they are obligated under US law, see 14 CFR sec. *****, and under international treaty per the Montreal Convention.

  Business Response

  Date: 03/05/2025

  ********** ** **** ********
  *** **** **************
  
  To whom it may concern,
  We would like to provide clarification regarding the complaint submitted by *** **** ********.
  After reviewing the case and available documentation, we assessed the reported baggage damage as an aesthetic one dent.
  As per airline policies and international air travel regulations, LOT Polish Airlines is not liable for damages that affect only the appearance of baggage, such as scratches, abrasions of the outer material, or dents. The nature of air transport implies the possibility of baggage sustaining minor damage, and the suitcasebeing the outer packaging for its contentsis the most exposed to such wear. For this reason, it is difficult to guarantee that a suitcase will remain in identical condition after travel as when it was newly purchased.
  We have attached the only photo received in this case, which confirms only a dent in the corner of the suitcase. We have not received any document confirming that the baggage has lost its utility functions. As the damage was not reported by ** ******** at the airport, a Property Irregularity Report (PIR) was not issued, our assessment can only be based on information obtained from the passenger.
  Based on the above, we regret to inform you that there are no grounds to change our initial decision.
  We appreciate your time in reviewing our response.
  Sincerely,
  ********* ****
  ****** **********
  ******* ****** ******n

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to ******* from *********** on dec 11 with Lot polish airline and because of the weather condition the airplane landed in the neighboring country *******. After few hours from landing , sending us between departure and arrival to get information about our journey they told us a bus will take us to a hotel and will be back to ****** in the next morning without any information when we will be back to the original destination *******, ******* . Of course we all already had plans in ******* and we needed to be there as soon as possible. Details will be found in my complaint sent to the business since no space to type . Just yesterday I received an email from them stating that we were informed that they won't be responsible for our expenses if we decide to do it on our own which is not true because as i stated before they were not able to answer any questions we had and the lady told us probably we will be paid back our expenses. This is my original message to the airline.Hi, I am contacting you in regards to the inconvenience caused from the flight ( booking reference number ****** from *********** to *******. Our flight from ****** to ******* could not land because of the weather conditions and instead was landed in *******. After 3 hours going back and forth between departure to arrival as we were instructed, they told us they will take us to a hotel in ****** and no idea when we will be back to *******. Because most of us had other plans in *******, we decided to take care of the situation ourselves by taking a private cab to *******. If you check my ticket purchase you will see it was purchased a day before the departure date because my mom had a stroke and she was in the *** in very critical condition, so i had to reach her before something happened. We took the bus to the city and hired a private taxi cab to ******* who charged us $150 each person. I am contacting you to ask for a refund for the expenses and the inconvenience your airline caused.

  Business Response

  Date: 02/12/2025

  Our reference: **************
  
  

  
  Dear ** *********************** reference to your message we would like to kindly inform you that after further investigation of the matter we do not find any grounds for changing the decision which was expressed in our previous correspondence. We would like to confirm that passengers were advised to return to ******, where further arrangements will be made to ensure safe travel to the destination. Our staff did inform that all other arragements will have to be made at the passenger's risk and expense.
  We would like to assure you that our customers claims are always examined with attention to detail. However, it is not always possible to take decisions which meet clients expectations.
  Sincerely yours,
  Passenger Claims Section

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are lying about advising us that we will not be reimbursed for the expenses we encountered to reach the original destination we were supposed to reach. For 3 hours at ***************, they did not even have an answer for us and they kept sending us from departure to arrival to get an answer. There were other airline companies that arrived at the same time like Austrian airline and *** that had busses available for there passengers to take them immediately after landing to their final destination unlike LOT airline . That itself shows you how unprofessional and uncaring they were.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **************
  
  
  
  
   
  

  Business Response

  Date: 02/14/2025

  Our reference: **************

  
  Dear ** ********************* are sorry that you found our answer unsatisfactory. Unfortunately we do not find grounds to change it. 
  Sincerely yours,
  Passenger Claims Section

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved . Of course i am not going to stop here and will continue my appeal with ****** and the credit card company I used to purchase this airline ticket. I am sure other passengers will do the same. This will definitely be the last time I use LOT airline and of course will post my complaint on social media and different other platforms.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **************