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Business Profile

Vitamins and Supplements

Cognigence Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package of KETO gummy bears in the mail, actually 2 bottles.The address says:TRENDY ***************************************************** It is clearly connected to this other brand, "CONTINGENCE"I never ordered, I have never paid for these, but there is no way to contact them or return them. I have read that this is a scam where they attempt to charge you a subscription fee to your credit card. I have never agreed to subscribe to buy this and I would prefer to return them and then never have this company contact me or try to scam me again.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package on 5/22/23 for Keto Gummies and Keto Advanced weight loss from this company that I did not order. Tge package did not come with a packaging slip. I called the number on the back of the bottle **************. The customer service person kept wanting to verify information. They had my email address on file and home address. He told me it was a trail and I can keep them and he will stop any reoccurring orders. How did they get my information? What other information do they have? This company needs to be investigated.

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) They sent me the product to try.2) It doesn't work.3) I cannot contact them to stop sending and stop charging me for the product.4) I cannot find a valid phone number or email to contact them.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered this product!!!

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally was offered a free sample of Vigorlite gummie bears . Sold thru Prestige *********************************** Flushing , ** *****. Sometime in January 2023. They told me they had to get info on my Credit Card in order to facilitate the order . For next 3 months I am charged $ ***** each month for one bottle ( 30 gummie bears ). I never desired to receive anything after initial free bottle . The following is where I feel the company is scamming . I learned the original source that distributes the *** GUMMIES IS cognigence Products I called their number **********. When I confronted customer service rep with my complaint she offered to reduce my cost by 40 % . Then I informed her I would be contacting authorities with a charge of fraud. Her reply , If you will say on a recorded line YES I can refund you 70 % of what we charged you . Sincerely submitted , *******************

  • Initial Complaint

    Date:04/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parcel from **** from Trend #*** containing a bottle of GoXtra Keto gummies which i did not order. Can this provider please advise how this product was purchased and how they obtained my details.

    Customer Answer

    Date: 05/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.

    Sincerely,

    **********************

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 transactions was taken out of my account, Advertisement was for a Yeti small bag,Spin the wheel to see if you won. I won to it! What I recieve was a flash light from the Dollar tree.Call the number on the envelope and talk to someone and all I can get back is $20 out of $50.No refunds!!This is a SCAM!

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noncompliants against this company. I just want cancel all future shipments. Please remove me from all future orders.Thank you.

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received products I didn't order and no apparent way to return them: Trend 192 - ****************************************************** (GoXtra Keto Gummies and Keto Weight Loss).

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received 2 small packages from this company that I did not order, both small electronic devices; a USB range extender and a wireless speaker. I do not want them, nor did I order them or do I intend to pay for them.

Cognigence Products is NOT a BBB Accredited Business.

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