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Business Profile

Optical Goods

Pearle Vision Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/11/2022 I had yearly exam with **************** and was fine. I picked up several frames and decided on a brown colored one. I paid about $184 after insurance. The lenses took a long time to arrive due to supposedly issues with my insurance and lens lab.When I went to get them on 12/5/2022, the lens was correct but were placed into the wrong colored frame. They said they would remove the lens and place into the correct colored frame.I declined as I requested new frame during my original order on 11/11/22 not one on the rack. They said I would need to wait about a week or more to get new frame and I said ok and they said again they would need the current incorrect colored frame to remove those lens and place into the new frame.I said no that I did not think it appropriate to remove lens and place 8n to new frame that everything should be new that is what I paid for along with my insurance.I am speaking to the manager **** to resolve but seems they want to reuse the lens and that I do not want. I paid for new and want newit is there mistake not mine.

    Customer Answer

    Date: 12/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    they ordered a different frame and should be ready in a few days. While not the frame I wanted as no longer being made but they tried so I accept the solution.

    Sincerely,

    *********************



     


Pearle Vision Center is NOT a BBB Accredited Business.

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