Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using the CloudResearch platform as a participant since July of 2025. On July 15, 2026, I received an email stating that the company deactivated my participant account, cutting off my access to my financial dashboard. I am not disputing the termination of my account; per their own email participation is not guaranteed indefinitely so I'm not the preferred demo anymore. No problem. I simply want what I'm owed. Because the business holds the exclusive records of my account ledger, I am requesting that CloudResearch conduct a full audit of my deactivated profile and issue a payout for the exact, absolute total of my remaining earned balance, even if it exceeds the estimated $30.00. Their email stated "You have access to any leftover funds in your account. Cash outs to a linked REMOVEDhave a minimum account balance of $5. For a bank transfer, the minimum payout is $25. There is no minimum for REMOVEDgift cards. You will also have access to the funds from any pending projects that are approved.If you participated in a multi-part study, you still have access to any follow-up studies where a past researcher includes you in any new studies they launch."I was in fact enrolled in a multi-part study, but no longer had access. Finally, they kept sending me notices of new projects available after my account was terminated, as well as notices of the multi-part study I should have finished, and projects that were approved as you'll see in the documentation below. The pictures are texts of these communications.

• Initial Complaint

  Date:07/16/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a research participant on the company's platform, CloudResearch Connect. I completed approved, high-quality research surveys for their clients and earned a cash balance of approximately $6.00. Due to a sudden technical glitch with their automated identity verification system (Verisoul), my account features were frozen. When I contacted client support, they issued a generic response stating my account would remain closed and are now withholding my earned money. While the company has the right to close an account, they cannot legally withhold compensation for honest work that has already been finalized and accepted by their clients. I am simply seeking a manual payout of my final earned balance.

  Customer Answer

  Date: 08/10/2026

  Better Business Bureau:
  
  At this time, I have not been contacted by CloudResearch regarding complaint ID REMOVED.
  
  Sincerely,
  
  REMOVED
  

• Initial Complaint

  Date:06/29/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having the same issue that all the rest of the complaints have been. I have been working on their platform for several years with no problem and was waitlisted out of the blue with no warning, no reason given, and no response to multiple tickets. I have called and emailed for 2 weeks to radio silence trying to fix the problem. I wish I did not have to escalate to the BBB, but I am afraid I have no choice. I simply want my account reinstated. Thank you.

  Business Response

  Date: 06/30/2026

  Hi,

  Thank you for sharing your concerns. We take all participant feedback seriously and have reviewed your account history in detail.

  Our records show that your account was suspended due to a violation of CloudResearch's Terms of Service. Account actions of this nature are not taken arbitrarily. Our manual review processes designed to maintain the integrity of our platform for researchers and other participants. The original determination remains unchanged.

  Best,

  The CloudResearch Team

  Customer Answer

  Date: 06/30/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   And what is said violation? I did not intentionally violate any rules.  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

• Initial Complaint

  Date:06/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make an account, and I was straight-up banned without any ID verification or anything. When I sent an email, the REMOVEDwas unhelpful and told me nothing could be done, full stop. I mean, what is with this discrimination without even going through? a proper background check? I have accounts on other popular research sites without any issues.

  Business Response

  Date: 06/05/2026

  Hi,

  We understand this is frustrating, but account approval is not guaranteed for anyone who attempts to sign up.
  
  Passing ID verification is only one part of the onboarding process. We also have data quality, security, and fraud-prevention protocols that are applied during account review. For the integrity and security of the platform, we cannot disclose the specific criteria or internal processes used in these evaluations. Please see our article here: REMOVED
  
  Many people successfully participate on other research platforms and may still not be approved for our platform. Not every applicant who attempts to create an account is guaranteed acceptance, and that is a standard part of our review process.
  
  Our decision regarding the account review is final, and we are unable to provide additional details about the factors that contributed to it.
  
  

   

• Initial Complaint

  Date:05/29/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been on CloudResearch for a few months, and recently decided to verify my ID as I needed my funds to pay for living expenses. I completed the verification process, and confirmed the process was successful. After returning to my account however, I found myself waitlisted and my identity verification failed. This was when I decided to email support and instead of receiving information on solving this issue, I was told their decision was final and no further information would be provided. No reason was also given for the waitlist and my account is currently held up.

  Customer Answer

  Date: 06/24/2026

  Better Business Bureau:
  
  At this time, I have not been contacted by CloudResearch regarding complaint ID REMOVED.
  
  Sincerely,
  
  REMOVED
  

• Initial Complaint

  Date:01/12/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned approximately $600 on Cloud Research through approved research tasks. On January 11, 2026, I successfully transferred $200 from my Cloud Research account to my banking account. I have $400 remaining in my Cloud Research balance, but immediately after making the transfer, CloudResearch denied access to my account and informed me that I no longer have access to the remaining earned funds. The company has not identified any specific Terms of Service violation or provided evidence. The response from them states the decision is "final and REMOVEDbe disputed." I am requesting payment of the remaining earned balance or a documented explanation with evidence supporting the forfeiture. I can attach screenshots of the $200 transfer in to my checking, but cannot get access to verify the remaining funds.

  Business Response

  Date: 01/12/2026

  CloudResearch takes participant concerns seriously and reviews all account actions carefully.

  After a review of this individuals account activity, access was restricted due to a violation of CloudResearchs Terms of Service, which prohibit maintaining more than one participant account. Our systems identified that this individual previously held an account that had been restricted and subsequently created a new account using overlapping identifying and payment information. This is explicitly disallowed under our participant policies.

  As outlined in our Terms of Service, participants are permitted to maintain one account only. If an account loses access to studies or is restricted for policy violations, creating a new account does not restore eligibility and may result in permanent removal and forfeiture of remaining funds associated with the violating account.

  
  Regarding payment:

  The individual successfully withdrew funds prior to the enforcement action. Any remaining balance was forfeited in accordance with our Terms of Service due to the confirmed policy violation. CloudResearch does not reinstate accounts or release forfeited funds in cases involving duplicate or circumvention accounts. For security and integrity reasons, CloudResearch does not disclose internal fraud-detection methods, enforcement evidence, or investigative details, as doing so could compromise platform safeguards and participant fairness.

  This decision was made following internal review and is final.

  Customer Answer

  Date: 01/13/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [In this situation, CloudResearch is completely wrong.  My wife had an account with REMOVEDand she was banned for some unknown reason.  I had my own account and was completing the research projects on my own.  She was not doing them.  We have the same checking account because we are married so when the money was transferred from my cloud research account it was transferred to our joint checking account.  Nowhere does it say a husband and wife cannot both do these projects.  I had my own Cloud Research account and transferred the funds to our joint checking account.  I see absolutely no problem with that.  If they had given me a chance to clear this up, I would have.  My account should not be denied and my funds should still be accessible, because I did those projects, not my wife.  If Cloud Research had taken the time to ask me, I could have cleared this up with them.  Obviously since my wife and I are married we use thesame checking account at the bank.  I did not have my own REMOVEDaccount, but I do now.  I see now problem allowing the money I earned to be transferred to a checking account that my wife and I both own and use.  Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 01/15/2026

  When multiple accounts are linked through shared financial details, our system flags this automatically as a potential violation. This is standard practice across research platforms and is clearly part of our security measures to prevent duplicate accounts and misuse of funds.

  If this situation had been explained clearly at the outset by the participant it could have been resolved more quickly. That said, once you clarified that the checking account is jointly owned and that you were the sole participant completing studies, we reviewed the information and restored your access to your earned funds. That issue is now fully resolved.

  To be clear:
  - Spouses are not prohibited from both having CloudResearch accounts.
  - REMOVEDaccounts can trigger automated reviews for duplicate accounts
  - We have security safeguards in place for a reason, and flags are not personal accusations.
  - You were also offered access to studies again, which you explicitly declined. Given that your funds are accessible and the matter has been addressed. 

  If you later decide you want access to studies reinstated, we can assist with that.

  Customer Answer

  Date: 01/21/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged into my account on October 8th, 2025 . to see that it was restricted, stating that I had violated their Terms of Service (TOS), and access to my account would not be granted at this time. I emailed support the same day Wed, Oct 8, 3:31PM. There was no response for 5 days and I sent a follow up Email on Monday, October 13th 9:13AM. They didn't respond then either and I sent another and third follow up on 10/14 And shortly after received an email from REMOVEDManager of REMOVEDstating that 'Violating our Terms of Service results in loss of your funds and accojnt access.', and they will not pay the approved balance of approximately $908.98 plus $49.08 in pending funds. I am unable to get the exact number as I no longer have access to my account. This policy of confiscating earned wages for an unspecified TOS violation is illegal. Due to the company's refusal to pay for services rendered, a formal wage theft complaint has now been filed with the REMOVEDunder the REMOVEDIsn't Free Act. The complaint number for this case is REMOVEDDesired Resolution:A full refund of my entire earned balance, totaling approximately $958.00..

  Business Response

  Date: 10/15/2025

  Hi,

  This account was identified by our security team as fraudulent and in violation of our Terms of Service. Only one account per person is permitted under our policies.
  
  Additionally, the REMOVEDaccount linked for cashing out funds has been used on another account, which further violates our Terms of Service. Based on these findings, the account and associated funds have been permanently revoked.
  
  CloudResearch upholds the right to restrict access and withhold payment in cases of fraud or Terms of Service violations. This decision is final.
  
  Best,

  The CloudResearch Team

  Customer Answer

  Date: 10/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

   

   

  The business's justification for banning my account is irrelevant to the core issue of this complaint, which is wage theft.
  As stated in my initial complaint, I am owed approximately $958.06 for work that was fully completed and approved prior to the account restriction. The business has admitted, in their own response, that their policy is to "withhold payment in cases of... Terms of Service violations."
  This policy is a direct violation of the New York State Freelance Isn't Free Act, which mandates timely payment for completed freelance work. A company's internal Terms of Service does not grant them the right to override New York State labor law and unlawfully confiscate earned wages.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 10/22/2025

  Hi, 

  
  The account associated with this complaint was permanently removed from CloudResearch for a violation of our Terms of Service, specifically:

  
  1) Operating multiple accounts on the platform; and/or
  2) Sharing funds or payment methods REMOVEDacross multiple accounts, which is strictly prohibited to protect data integrity and prevent fraudulent activity.
  

  Additionally, the name and contact information provided in this complaint do not match the verified account information on record. The account in question is registered under the name REMOVEDnot REMOVED.

  
  As stated in our Terms of Service, participation on our platform requires accurate and verifiable information and adherence to our account-use policies. Violation of these terms results in account closure and forfeiture of access to the platform and any leftover funds. 

  
  We understand the complainant disagrees with this decision, but CloudResearch maintains its right to enforce its Terms of Service to ensure fairness and compliance for all users.

• Initial Complaint

  Date:10/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For two years periodically, I took surveys through cloud research and I never had a problem. I've only had one survey rejected and it was dueto technical difficulties. I had they didn't let me complete it but I've been reliable. I don't use any box. I don't do anything against the rules I even got invitations to service this week, but I didn't take them because I felt sick. I got a message This week when I logged in saying that my account was waitlisted. It did not say disabled. It did not say band or that it was permanent. emailed to ask for assistance and I got REMOVED. I simply got a form letter saying we can't tell you why your account was disabled. I have not done anything wrong And I think it is very unfair to allow a company to arbitrarily remove your account when you haven't done anything.

  Business Response

  Date: 10/06/2025

  Hi,
  
  Thank you for reaching out and for being a reliable participant over the years. We appreciate the time and effort youve put into completing studies through CloudResearch.
  
  Per our Terms of Service, we do not make any guarantees regarding continued access to our site. CloudResearch reserves the right to revoke or restrict access at any time and for any reason.
  
  We understand that it can be frustrating not to know the specific reason for your account status. However, we cannot share the details behind our decision, as doing so could compromise the integrity of our security systems and allow participants to bypass our protections.
  
  You will still have access to follow-up studies from past researchers that include you.
  
  Thank you for your understanding and cooperation.
  
  Best,

  The CloudResearch Team

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  they sent the same form letter that they emailed to me. and I have not done anything in violation of their policy. Reddit said there's a way you can appeal the decision so I would like my account reviewed

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a profile on Connect Cloud Research since June 11, 2023. I verified my identity and have provided them with my private information, including banking information. Today, my account was "waitlisted" without warning. When I inquired about it, they said that my ID could not be verified and their decision was final. This is unacceptable, as I followed their ID verification via Stripe, and it was confirmed and verified. If there was a problem, they should have immediately let me know rather than continuing to retain and use my personally identifying information, including payment information and identity documents.

  Business Response

  Date: 06/02/2025

  Hi,

  Thank you for reaching out, and we sincerely apologize for the confusion and frustration this situation has caused.

  After reviewing your account, we found that REMOVEDinitially failed your ID verification, which automatically placed your account on hold. However, upon further investigation on our end, weve been able to manually verify your ID and have now reinstated your account.

  You should now have full access to Connect studies again.

  Best, 

  The CloudResearch Team

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wrongfully terminated from a platform that pays users to take surveys after being required to provide vast amounts of personal information and data about myself. This platform was my primary source of income, which has now been wrongfully taken from me. Additionally, while i have lost my income, CloudResearch will continue to make money off of my personal data, as they can continue to sell it to companies even after I have been terminated from their platform.I have been a registered user on REMOVED(CC) since 2024. I signed up for REMOVEDas a user who would get paid to take surveys. On May 30, 2025, I logged in to my account with the intention of taking surveys and was met with a message that my account had been "waitlisted," meaning that I would not have access to any more surveys. This means that I would also not be allowed to make any more money.After doing research about it, I found that being "waitlisted" did not mean what it sounds like - rather, being waitlisted means that one's account has been banned and would no longer be allowed to take surveys. I have effectively been banned from CC for no reason - I have not violated any of their REMOVEDnor have I knowingly done anything else that would lead to me being banned.When I reached out to CC via email asking why I was waitlisted, they answered with a generic response stating that "No further information will be provided."This means that I have been banned from CC, a platform that generates the majority of my income, after being required to give them vast amounts of my personal data and information. I am concerned about this because I believe it was a wrongful termination & because they will continue to make significant amounts of money off of my personal data - which I was required to provide to them in order to use the platform - while I am left unemployed & forced to find work elsewhere.

  Business Response

  Date: 06/01/2025

  Hi,

  Our platform has quality and security standards in place to ensure the integrity of the research conducted. When an account no longer meets these standards, access may be restricted. We understand this can be frustrating, but to protect the integrity of our systems, we do not provide specific reasons for these actions. This helps prevent attempts to bypass our quality control mechanisms.

  As stated in our Terms of Service, participation on the platform is not guaranteed, and access may be revoked at any time based on internal review processes.

  We appreciate your previous participation, and you will still have access to any pending compensation and follow-up studies youve been invited to by past researchers. You

  Thank you for your understanding.

  Best,
  CloudResearch