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Business Profile

Artificial Intelligence

CloudResearch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Cloud Research because they invalidated my account allowing me to take surveys, claiming I have more than one e-mail account, which is against their rules. They also invalidated my husbands account; he may pursue his complaint at a later date.I told them that I do NOT have more than one e-mail account. I have ONE e-mail account ********************** which they validated with my Drivers license and my husband has a separate e-mail which they validated with his Drivers license. I asked ******* ****** (Support Staff of Cloud) to send me the multiple e-mail addresses that they claim I have. She never responded to my request. I do NOT have multiple e-mail addresses so there are no multiple e-mail addresses for her to send me. Furthermore, if Cloud was to search through their bookkeeping records, they would see that no money was ever paid out on these non-existent e-mail *********** husband and I have been very honest and straight up with Cloud right from the beginning. I attached the e-mail to Cloud where I specifically asked them if my husband and I could both have an account with them because we both live in the same household. If this broke ANY of their rules, then my husband would not join their platform. That e-mail is attached to my complaint; it detailed every possible contingency that could cause a problem to avoid this very situation. Cloud assured us that we were following their rules, and we became members in good standing (each of us had a 5 Star Exceptional rating) I have seen this situation before (bank accounts, dentist bills, credit cards) where the computer had a glitch and made a mistake. Computer errors can be fixed but Cloud does not want to take the time and trouble to investigate their COMPUTER ERROR.Their computer made the error, and they are forcing me to pay the price. That is not right. Please mediate this for me to resolve this issue.

    Business Response

    Date: 04/18/2025

    Thank you for bringing this matter to our attention. Weve reviewed the situation and found that both the husband and wife had registered accounts using the same email prefix but different domains (e.g., ************** and ****************** Our system flagged this as a potential duplicate, which led to a temporary suspension of both accounts. Upon further review including a verification of their identification we have confirmed that these are two separate individuals. Both accounts have now been reinstated. We apologize for the confusion and any inconvenience this may have caused.

CloudResearch is NOT a BBB Accredited Business.

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