Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on 8/15/2024 car was damaged in transit the carrier took responsibility for the damage. The car then broke down on 9/6/2024 was apparently leaking oil all this time we were told to send the car back to their location to get fixed on 10/04/2024 we were told car needed a new engine which we paid for the warranty on the car. We havent heard from the dealership as of that time they keep on dodging our calls they moved location so they have the car and m y money.

  Business Response

  Date: 12/11/2024

  Hi *** ******

  The complaint you are referring to is the previous business that was there before us. They were called Best Auto Outlet. 
  
  
  Our business name is Best Auto NY and we opened to on November 1st 2024
  
  
  Unfortunately, we do not have any contact information for them.

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Auto Outlet Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Best Auto Outlet *** on 7/15/23 with a $5,000 down payment. The day after two alerts popped up on the dashboard (oil change and key fob low battery). I called the dealership to inform them of the alerts and expressed my concerns with needing an oil change after just purchasing. I was told to bring it back to have their mechanic look at it and perform an oil change. I brought the vehicle back the morning of 7/21/23. The oil change was performed, and the vehicle was returned to me. On my way from the mechanic additional alerts popped up on the dashboard (the battery icon and the automatic starter) then the vehicle began to release smoke from the hood and rear. I called the dealership to express what I was currently experiencing. Upon reaching my destination I witnessed oil dripping from the car. I took it to a mechanic located nearby to assess the problem. The vehicle had to be towed back to the dealership (it was towed around 8:30pm on 7/21/23). I picked up the vehicle on 7/27/23 because it was "fixed" per dealership. While driving home the vehicle shut down while I waited at a stop light. I got it to start back up by turning off the automatic starter button and the ego button. On 7/28/23, the vehicle shut down at a stop light again. It was towed back to the dealership. I expressed that I do not feel safe in the vehicle and I no longer want it. With every problem the dealership continues to have local mechanics fix the problem. I requested they get a diagnostic completed by Chrysler. They did not honor my request but rather used someone they have a relationship with. I requested the diagnostic reporter and was told it would take 30 days and that I can have my own mechanic run a diagnostic on the vehicle. I requested to have in writing the agreement that any diagnostics I get done on the vehicle the dealership will fully reimburse me. I am being asked to pick up the vehicle with no diagnostic report stating everything is fine.

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Auto Outlet Inc. regarding complaint ID ********. I have requested a diagnostic report that reflects the mechanical work the dealership reports conducting on the vehicle. However, I have not received any response regarding my request. I have also reached out to the dealership informing them that I have received the title of the vehicle and inquired about the process for "taking me out of" the defected vehicle. The dealership has not responded to my outreach informing them of the title nor have they provided any updates on my reimbursements.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is *************************** and on Wednesday June 14, 2023, my church friend told me about Best Auto Outlet a used car dealer. A sales guy by the name of ****** gave me the company's website to look at the cars they have available. Almost instantly I saw the ******* Santa Fe for $15,498.00 and I told ****** that I wanted that vehicle. On the same day Wednesday June 14, 2023 I went there to ****** the sales representative because I spoke with him over the phone about the 2018 ******* Santa Fe. I asked ****** what the total cost for the car with the taxes would be and ****** said he would have to run my ************. I gave ****** all the information that he needed including my SSN. Not knowing what to expect since this is my first time financing a vehicle; I followed all the instruction of ******. When I got to ******************* another guy (***************) giving me the documents to sign for the car. I asked *************** for the total price for the car and *************** told me that a company by the name of UP TEMPO would give me that information so I started to sign the documents. On Friday June 16, 2023, I got the payment schedule from UP TEMPO not the breakdown of the price of the car, so I called UP TEMPO and the representative told me that UP TEMPO do not give that information and that BEST AUTO OUTLET should have given me that information and that the paper is called Retail and Settlement Contract. I called BEST AUTO OUTLET after UP TEMPO; I spoke with *************** and he started mumbling "I didn't give it to you" and I told him no. I went to BEST AUTO OUTLET on Saturday June 17, 2023, because *************** insisted that he gave me the document and I showed him all the documents that he gave me. I called the Police and the Manage told the Police that ***** would be the one sending the breakdown to me, not UP TEMPO. ***** has no record of my business, so who am I paying a high interest rate of *****% with a credit score over 700 to? You can call me at ************. Thank you

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with the AG's office on 4/12/23. I purchased a vehicle from Best Auto Outlet on 3/18. I confirmed via text with an employee that it had GPS Navigation. Come to find out it didn't come with it and also cannot be installed on that particular model car. It is a 2014 audi A5 premium convertible. I sent them an email stating that i would like to return the car and get my deposit back, however they said that they couldn't because it is not a mechanical issue. I believe this is a breach of contract because i asked and was told that it did in fact have gps. Having navigation was one of those items that is/was a must have for me and I would have never purchased it if it didn't have it. But they allowed me to think it did. I didn't realize this until the car was in my possession a week and a half later (they kept the car to fix a dent in the hood). I picked the car up on 3/29 and complained to them on 3/30. They told me that to see if there was a spot to put a chip in and that they would order it for me. I couldn't find it and called an Audi Dealership in ********** **, and they informed me that this model does not have gps and cannot add it. I was okay with getting the chip and installing it, and best auto said they would probably cover it (depending on the cost), but when i found out it couldn't be installed, and told them I no longer wanted the vehicle and they said no, that's just unacceptable and fraud and breach of contract. thank you.

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Auto Outlet Inc. regarding complaint ID ********.  Also, the Attorney General has not heard back from them either as of yet.
  
  *********************** ********
  

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look at a car that i saw was publish online from Car Gurus. The car was publish for *********. I was help by ****************, he show us the value of the car was and that I had to pay the dealer ***** extra on the selling price, so by adding the ***** and other fees i was told the car price was ******, after i didn't feel confortable with the price *** ****** came and say his best offer that he could give us for the car was ****** after we settle for that price he send us to the manager which name is ****. *** **** added up the taxes, registration and all fees that the dealer adds up so the final price of the car was ******, since i was just starting my credit I had to use a co signer which was my dad ***************************. We never spoke about how much i was going to give as of down payment. After coming to an agreement of monthly payments and my dad being accepted as a co-signer ** ****** and ** **** spoke in english in between them I wasnt able to understand much of what they were saying, but i told them i was going to give ***** of down payment after i knew the final price of the vehicle which was 34, 480 i was always told that was the final price of the car so i though my down payment was going towards ******. When i bough the car and came home and look at the paper they gave me i never saw the discount of the ***** down payment i gave them. I only have one small receipt and 3 papers whrere no where my ***** where deducted. So on oct 31, 2022 i contacted ** ****** to ask where is the down payment. He call me back on Nov 1st and when i spoke to him about my case and ask where is the down payment ** ****** say he was going to ask *** **** i call and texted them and his response was he had to speak to **** then after txt and call he answer me on a txt to call **** to a certain number and ext ********************. I call multiple times but **** never answer my calls, so i went to the dealer and to my surprise the ***** i gave them went to something i dont know