Complaints

This profile includes complaints for Auto Outlets USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Auto Outlets USA, Inc.

  5763 Duke Of Gloucester Way Farmington, NY 14425-9632

  
• 

  Auto Outlets USA, Inc.

  5671 Whiskey Hill Rd Wolcott, NY 14590-9379

  
• 

  Auto Outlets USA, Inc.

  824 Ridge Rd Webster, NY 14580-2411

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle one year ago they advertised it as having brand new break pads and rotors all the way around. The ***** mechanic laughed when I told him this and said there is "not a chance in hell" based on how horrible they looked and him doing it on a daily basis. I called Wolcott Auto Outlets and told them this and the lady said it shows they did and doesn't know how they'd know that by looking at them. I also had an issue which took 9 months to fix that I was told would take 2 weeks when I initially bought the car from this same location so I don't believe for a second just because it says in her computer that they did it. I have photos taken of both rear break pads and rotors but am unable to upload them since the file is too large but can send them wherever is needed. If I haven't had anything but issues with this place I'd be more prone to believe it but if a professional who does that on a daily basis tells me that I need to pursue this then I am going to.

  

  Business Response

  Date: 06/10/2025

  To Whom It May Concern,This correspondence pertains to the vehicle purchased on March 5, 2024, at 65,412 miles. For your verification, please find attached the internal repair order indicating the installation of new brakes at that time.Regarding the assessment from another repair facility suggesting that the vehicle did not receive new brakes, we respectfully disagree with this opinion, as our records clearly document the service. We encourage opinions to be substantiated by factual evidence.Reviewing the vehicle's history since its sale, we have not received any indications of brake-related issues. The most recent service was a New York State inspection conducted at 83,375 miles, during which the brakes passed inspection.For your reference, the mileage difference between the purchase date and the subsequent repair is 17,963 miles. As a matter of policy, Auto Outlets USA stands behind its workmanship for defects for a period of one year or 12,000 miles, whichever occurs first.Should the customer require further brake repairs, we would be willing to offer a 20% discount on the associated costs.Sincerely,Scott P*****

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards, ******* ******
  
  The rotors were not newly replaced before purchasing the vehicle. Confirmed by a few professionals who do this on a daily basis. I was sold a lie and %20 off a future fix doesn't solve that issue. On top of it being confirmed by professionals I also know I drove my other vehicle 3 years and put about 40k miles on it before needing to replace the rotors and they were still in good shape then (I don't drive crazy where I need to slam my breaks frequently). The ones for the ****** were in horrible shape. I don't know what more to say.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     I purchased car on 10-31-24, the check engine lgt was on when car was delivered. I pointed this out to salesman. He told me to bring the car to Auto Outlets service cntr. I brought vehicle to them on Nov 5 24, they said they replaced a canister vent valve and reset code ( no charge)   Within 2 weeks or less the check engine lgt came on for 2nd time. I brought the car back to Auto Outlet Svce Cntr where they replaced a purge valve and reset the come. (nno charge)   ??? Check engine lgt on for 3rd time. I brought car back to Auto Outlets Svce Cntr. They then gave me a loaner vehicle and kept my car for 8 days. (cont on seperate page)

  

  Business Response

  Date: 02/03/2025

  to whom it may concern, we at Autooutlets  always strive to ensure that a quality repair is our first  priority.  as vehicles become more complex it is un fortunate   that the vehicle had to be repaired with multiple  attempts. on behalf of of autooutlets  we respectfully apologize and we did recognize this  by the 2 free oil changes that you have already received and also the additional free tank of fuel . also these repairs were done at no expense  to the customer as well.  we thank the customer for their understanding and hope that the goodwill gestures help with the concerns as outlined in her letter.  

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car and put 5000.00 down on it because my car was on her last legs. I went to Auto Outlets USA IN webster and the sales guy was very nice. The money guy however tried to pressure me for over 2 hours to purchase a warranty. I didn’t want it but wanted to leave. I felt sick to my stomach all night after which I emailed them and said rewrite it without the warranty. They ignored that and when I went to finish signing was pressured for another 1 1/2 hrs to keep it. Was told I couldn’t cancel the sale because my down payment was nonrefundable. They finally rewrote the contract without the warranty. I noticed the engine felt hot after they went across the road to get gas and was told its because its a hot day. Then I get home and smell burning coolant. Take it to the shop and they pressure test it and say its fine. Week later overheating light flashes. Towed it back. I was told I told you so by the dealership. Found the Water pump is bad. Fix that and still smell burning coolant and heat. They pressure it again say its residual coolant on the engine from the fix so they clean it. 2 weeks later light goes off again with another warning about water temp hot. Got it towed again. The hose attached to the radiator was broken off and coolant leaked out. I consider this a lemon. They don’t pay for carfax and on their site it said 1 minor accident only cosmetic damage and 1 owner. I bought an in depth report and it was 2 owners 5 accidents. The windshield has pits inside in the drivers view and was told it was tree sap on the outside. They won’t replace it sayjng its cosmetic. Steering wheel is broken which I didn’t realize till after and they say it just needs a wheel cover. To make it right they want to trade in this car and give me one of equal value at 2.5Xs the payment same term. This place is crooked. In addition their 119pt inspection only has about 60 checked off.

  

  Business Response

  Date: 02/03/2025

  to whom it may concern,

  on january 20/2025  we looked at the car owned by ***** ******** and found the thermostat working irraticly, we replalved the thermostat and drained and refilled the coolant system  and the vehicle had been road tested extensivly to ensure that the repair was completed.  the repairs were performed at no charge to the customer  and to this date we have not and any further complaints and concerns. our goal is to assist our customers and if she has anything further to have her contact us direct to ensure that her concerns are addressed.  . 

   

   

   

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Before I purchased the AWD ***** we agreed to swap out the rims of the car because the rims were in really bad condition.
  2. They changed 2 of the rims, when this was done, they took the rims from another ***** they had on site and did not change the tires.
  3. Having an AWD vehicle with mismatched tires and treads/depths is bad for your vehicle. This is known by pretty much everyone.
  4. I contacted the salesman the day after I took the vehicle to get this rectified. He said: "no problem, he would get me into the service department"
  5. When I brought the vehicle into the service dept they fixed some of the other issues I had (which was fine). The service manager said that having matching tires on an AWD was just a "***** recommended thing".
  6. The "GM" or whoever is in charge of these decisions said that the car was an as is sale and that they would not put matching tires on the car.
  7. I had already signed the paperwork, so I was pretty much SOL.

  

  Business Response

  Date: 08/30/2024

  We have handled *******'s complaint. He is satisfied. Thank you.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14 2023, I purchased a ***** ******* rt from the Wolcott location. The vehicle had numerous obvious defects, and I was assured by the saleswoman "Everything it needs will be taken care of prior to delivery ". Within 3 days, I notice various safety equipment malfunctions as well as a check engine light for misfire. I was prompted to return to the dealer for repairs, which I did. They fixed 1 of 3 problems, and reset the code instead of repairing the vehicle. It was returned to me, I assumed fully repaired, only to take the vehicle to a different dealership for service and finding out they had never fixed the vehicle. I returned to Wolcott 3 days ago, only to be told my warranty covers nothing, and they don't care I've never had a working, whole vehicle. I was offered a "discount" to fix issues original to the vehicle. My intake and exhaust manifolds are also shot. I have only driven it in the summer, and put 3k miles on the vehicle in a year. I was told by the manager " we only made 800 dollars on the car" and "what do you want, you got a good price " essentially. I paid in cash, up front, for this car by the way. To this day, repairs have not been made, I took the vehicle back this morning. After giving the dealership in Wolcott a chance to make this right, and their failure to do so, I have no choice but to litigate. The vehicle and warranty service were misrepresented at time of sale. Unless full repairs are authorized, at no cost to myself, I cannot see any other means to resolve this situation. I will also be contacting NYS to inform them of the safety equipment failures at time of sale, and would call into question their licensure to sell/inspect vehicles. I will actively be pursuing the auto fraud in court. I will further be contacting CoC and the NYS atty General.

  

  Business Response

  Date: 06/03/2024

  BBB spoke with Joe at the business who indicated that this has been handled as warranty issue.

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Warranty only covers things that happen during my ownership, AUTO OUTLETS sold me the car with this problem, noted within 2 days of delivery. Paperwork to prove it. ****** ***** has confirmed through diagnostic that my account of this is 100% correct. Don't give me "we're helping a year later". YOU WERE ALWAYS GOING TO FIX THE VEHICLE AS YOU ARE LEGALLY OBLIGATED TO DO SO. YOU SOLD ME A LEMON. Perhaps Mr R***** is unaware of the facts, or willfully ignorant. Auto outlets has cost me a great deal of time and money, as well as depriving me of my property more than 50 days of the time I've owned it. Repeatedly returned my vehicle "fixed" in an effort to avoid costly repairs. I HAVE BEEN HARMED IN THE EXTREME BY THEIR GROSS MISCONDUCT. I still don't have my vehicle. I buy a new *** ******* every 2 years, and frequently buy vehicles,  I have never had these kind of issues once. This is an Auto Outlets problem, not me. I've never had such a bad buying experience. You could've overnight shipped parts, you could've hired a tow company, you could've done the right thing. You've chosen not to. You've chosen to weasel out of every little thing. I have a mind to inform Alpha Warranty of the situation, so they know you're committing fraud against them as well. Nothing I've said has been false. I got a diagnosis from *******, August of last year, after you "fixed" the car. I knew then something was up. Why do you think I've been saying "camshaft and lifters" for a year? You have been caught. I would also like to add, I haven't recieved a single fair offer in compensation for the damages Auto Outlets of Wolcott has caused me.We should talk about how much of my purchase price I should be refunded. I would like to discuss compensation for my damages.You're lucky I gave you an opportunity to make this right. In court, you wouldn't stand a chance. This is open and shut auto fraud. I have a diagnosis from August of last year proving my account of events. You sold me a vehicle with a bad camshaft and valve train. "As is", is not an affirmative defense against Auto Fraud.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 07/02/2024

  07/02/2024 

  ***** ****** and I, spoke this morning. We are in agreement that the path both parties would like to take, is that ****** ***** finish the service work on this vehicle. Once completed this vehicle will be delivered to Mr. ******'s residence. Mr. ****** is aware that he is able to contact me from here on out with any questions or concerns. Thank you.

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in July,2023 and Brad told me the extended warranty was bumper to bumper and covered everything except things like brake pads and windshield wipers. I took it in and it needed 2 normal repairs but neither was covered.

  

  Business Response

  Date: 01/22/2024

  Currently having management dive into this too see what was covered or not. Will be reaching out to the customer to see what we can do to agree on and provide satisfactory results. Thank you!

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards, ****** *****

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my boyfriend who bought a 2012 ***** ********* 2500 from the Wolcott location. We have brought that truck in I don’t even know how many times now. Just this past week it has been in four times for it leaking. The first time I had to fight to get it towed in because it was over heating the thermostat was bad and so wasn’t the water pump. The second time it was brought in to I told them to check the clamps they briefly looked at them and said they were fine and not to hesitate driving it because the mechanics forgot to tighten the overflow cap down, well it was brought back in the following day because it was still leaking and they replaced the thermostat housing. Today it was brought back in again due to it leaking well I asked them over the phone to check the head gaskets because there is no reason for a vehicle to be leaking like this at all actually. Well they actually looked at it today and found out it was leaking from around a clamp and now it is still leaking. It has been brought in for bad transmission lines, the back up camera which still isn’t fixed, running boards that fell off two days after getting it which still isn’t fixed, the roof leaking after they replaced the cab lights due to them being out when they sold him the truck, cab light replacement, fog light, and the starter a week after buying it. Everytime that the truck gets brought in there isn’t a loaner. He had a loaner one time and that was for three hours while they fixed it. This is not only costing you guys but us too it is not cheap to have keep brining it back in every week sometimes multiple times a week.

  

  Business Response

  Date: 01/02/2024

  BBB spoke with Dale at the business who said that the matter has been taken care of.

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on October 25th of 2023 i went to auto outlet in search of a car i met a young lady named Lauren advised her what amount i wanted to stay at and that did not happen .i was financed for a particular car. quoted higher than it was listed which was removed. and i was told that it was no money down for this car and i was approved without money down or trade as my down payment and they accepted trade but wouldn't give me the vehicle i wanted so my trade was taken. The vehicle only had about 15 worth of gas and it was not detailed nor clean i spoke to Lauren and was told to come back and they would assist me however to date that has not happened she texted asking me about a day i gave her wed but no time did she give me nor has i heard from her since even 3 days later after car purchase i advised Lauren i wanted to exchange vehicle and was told i had 5 days and she was out of office but i had to return dealer plates which i did. When i mentioned it i was told well you didn't speak to derrick but i went by our conversation and i came with trade that i was told had to be turned in that day. I had to requested spend money for my own tow, and gas and detail for this vehicle nothing she states is sincere the only time she was nice was when i needed a car once she got me into vehicle i became nobody and she talks very rudely to you .so to date no gas no alignment nor brake check, no detail nor exchange. I got stuck with a much higher vehicle price and payment amount than we spoke about.

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an my girlfriend purchased a 2018 jeep wrangler in july ish of last year an were told it checked out good to go with there 119 point inspection.
  Not 3 days later ebrake stops working n so does the rear plate light.
  Both of which had to be fixed a second time at our expense the right way.
  Not 9 months after purchase transmission completely falls apart leaving us almost stranded...
  No available service date in sight for upwards of atleast a month.
  Told to send to another dealer they should honor the extended warranty or wait.
  Sent to another ******** dealer after a tow home, an tow to dealership.
  After awaiting for them to diagnose they quoted 9,000 dollars to completely replace said transmission because of excessive wear n tear an over heating due to previous owner abuse. Which is almost 5 to 6 weeks while they await parts.
  The extended warranty in which we purchased for 4,000 dollars will not cover said repairs do to "operator error" because of said abuse.
  This vehicle is a grocery getter an girlfriend main mode of transport for her an the kids. It's never once left a stone drive way at the worse. We have sxs n wheelers for offroad.
  No one in service or sales will answer, return, or comment on the issue further,
  "Oh well sorry" is all we were told from service advisor assistant, before the line was disconnected.
  Lemon law lawyer is being contacted for repairs or complete refund in the morning.

  

  Business Response

  Date: 05/31/2023

  BBB received a call from an Auto Outlets representative who explained that the repairs were covered under the extended warranty.

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  We still have not been approved thru the warranty due too a failure on the sales side to note that the vehicle had a lift with over size tires. It has been nothing but back n forth with no resolution yet. We've missed work, Apts, practice n games for the kids due too no vehicle or loaner while waiting for the constant back n forth. We've now even gone too the extent of renting an additional vehicle while waiting which is proving too be a growing expense that will not be able to be continued.
  
  Regards, **** *******

  

  Business Response

  Date: 08/24/2023

  Scott P***** called from the business and stated that the vehicle has been repaired and that the consumer has the vehicle in his possession.

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from auto outlets USA at the very end of November for way more than we should have. We have had nothing but problems that have cost tons of money. We bought the extended warranty which does not seem to cover anything as they are saying it’s wear and tear. I am completely baffled how I’m 4 months the serpentine belt, headlights, all 4 tires and the clutch have had to be replaced. The car is rusting out so I am not sure if that was covered when we bought the car because that surely wasn’t like that. This car has had so many hidden issues that the dealer had to have known about and just passed on to us and that is very deceptive sales practice. We have to replace all the brakes and rotors now as they have rusted and are in terrible shape. We have had the car back for less than a week after they fixed the clutch and cause solenoin damage. Now the cars dash lights are all going crazy. It’s one thing after another. This car is costing 1000’s to repair and we paid 1000’s over what we should have. They need to take this car back and eat the cost of selling damaged cars to people. I not the only person I know who has had tons of mechanical issues with a car from them. I have reached out to the president of the dealership and have gotten no response. They are extremely shady and deceptive and do not care about the people they sell their scrap metal cars too and it’s very frustrating. My 18 year old does not have the money to keep fixing this nor should she have to drive an unsafe vehicle. Please help…

  

  Business Response

  Date: 05/31/2023

   To whom it may concern; The principles of honesty, transparency, innovation, and  community guide Auto Outlets USA. We pledge to change the status quo by providing every customer with genuine care, an outstanding value, and a great vehicle. That is our mission statement... for which we strive towards with each customer who comes to purchase a vehicle. Which is why we were  shocked to see such a complaint come over from one of our valued customers. Every vehicle we buy goes through a rigorous 119 point inspection before being offered for sale, which includes checking the vehicles history reports to make sure there are no serious issues with our vehicles.  First, i wanted to express that if any our employees treated anyone in a way that is considered disrespectful or aggressive on behalf of Auto Outlets USA  I apologize and understand we take steps to prevent such concerns and will perform an investigation to ensure that steps are taken to ensure all customers and handled in a professional and courteous manner. Second, i have spoken to Mrs. ***** on two separate occasions, first was to address the problem with the clutch making noise and slipping, upon our technician inspection it was found that the clutch disc ,pressure place and throw out bearing needed to be replaced due to  excessive wear, and also due to heat stress the engine flywheel was replaced due to heat and excessive slipping. a clear estimate was presented before the repairs were completed and was approved by Mrs. ***** . The repairs were completed and road tested by myself to ensure proper operation before the vehicle was returned to the customer on may 1,2023. during the repairs on may 1, 2023 visit Auto Outlets USA s also supplied Mrs. ***** with a service loaner at no charge understanding that their vehicle was a primary vehicle used for transportation.  Then on May 8, 2023 Auto Outlets USA received an E mail from Mrs. *****  that there was a random lights on dash of the vehicle. I called  Mrs. *****  on May 9,2023 to see if i could assist in schedule an appointment at her convenience  to diagnosis  the concern, she said she  was under doctors care and could not speak with me at that time  and she also said she was going to take the vehicle to a local ****** dealer to have vehicle diagnosis  on May 10,2023, I had instructed Mrs.  ***** that Auto Outlets USA  would be happy to assist if they were not able to accommodate her needs. and would  appreciate some feedback on their diagnoses. Until I received this notice, we have not received any communication about the vehicles concerns and if the vehicle had been repaired.   for reference  the vehicle was purchased November 30, 2022  with 72,215 miles on it, the only repair that Auto Outlets USA   has in history was  that of may 1.2023 for the clutch repair and the mileage on that dat was 81,617   a difference of 9402 miles from the date o purchase. The NYS dealers limited used passenger vehicle warranty for this vehicle would be for 60 day or 3,000 miles from  date of purchase. for covered failures.   this was clearly expressed to Mrs. ***** before any repairs were completed and her vehicle and the  components that failed were not covered by both her extended service contract of by the selling dealer.  Lastly, Mrs. ***** was supplied with a copy of the repairs that were performed at Auto Outlets USA  for her records. Auto Outlets USA strives to achieve customer satisfaction as a priority  and would  be happy to assist Mrs. ***** with trade in  assistance for another vehicle, if the customer wishes at current competitive market trade in prices if the customer needs further assistance.  In summary these were the steps and reasons to address this complaint.   Sincerely,  Scott P***** Service Director/ Auto Outlets USA