Business ProfileforFinger Lakes Pet Resort

In September I called to set my dog chase up for their doggie day care. When I called I was informed that chase would need all up to date vacations as well as a vaccine for kennel cough. I was also informed that they recommend to wait two weeks after receiving the vaccine. I had all of this done and then waited three weeks before taking him to the day care just to be safe. On October 26 I brought Chase to his free evaluation day. When I checked in I dropped off food and treat, I also informed them that my boyfriend would be picking him up. Around 4pm Chase was picked up by my boyfriend who was then asked to pay (he didn’t know it was free) he also asked how chase did and the lady gave a generic answer about how he did great and had fun. However the email I received as well as the conversation I had with Brittany stated that Chase wasn’t comfortable in the environment and needed more time to adjust before he would be able to play with the other dogs or employees. The following week Chase started to sound like he was choking, it was just how his cough sounded but it definitely scared me. Right away I called and got him a vet appointment. I then called the pet resort to inform them I was almost certain that Chase had kennel cough, my concerns were not taken seriously. After I got confirmation that it was kennel cough I sent an email to the facility and to Brittany individually about me concerns and frustration of the situation. I have since been informed that kennel cough has been an ongoing problem here. Brittany did try to reach out but I was unable to take the call. I then call the office to talk to her and was told she wasn’t there so I asked to talk to a different manager. I don’t remember her name but when I asked her if any other dog owner were informed that their dogs were exposed her response was “ I guess we could had done that but we didn’t” she then told me that Brittany would be taking to the owner and be giving me a call back. I haven’t heard anything