Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has been targeted by individuals (especially ******** A. *******) claiming to be CCP Solutions employees, sending what are evidently scam ************, we called the number listed for CCP Solutions. At first, we were told that ******** was not in his office, but moments later, they claimed that no one by that name works there. However, online sources show that ******** A. ******* is publicly affiliated with this business, which raises serious concerns about its legitimacy and potential scam activity.******** contacted us using an email address associated with the company domain (********[at]***********). Initially, we received unsolicited and suspicious emails on personal email accounts. After blocking those, similar emails began arriving at our company email address.We have no relationship with CCP Solutions and have never done business with them. There is no unsubscribe link or clear way to stop the emails, as well as the pattern and content of such emails, which raises serious concerns about potentially deceptive or scam-like practices.We are filing formal complaints with the BBB and also the appropriate consumer protection agencies to report this activity and prevent further targeting of other individuals or businesses.

  Business Response

  Date: 06/05/2025

  My apology for your frustration. I am not sure who you spoke with here at ***, I will inquire with each member of our Admin team. Please know *** ******* is affiliated with *** as an independent contractor and I will ask him to cease and desist from this broad email campaign tactic and specifically to stop emails to you. Please know we intended no harm to you and no duress.  My sincere apology for this emailing tactic and thank you for bringing it to my attention. We are a 51 year old business serving thousands of business in the northeast **************  Our reputation, actions and reactions are of the utmost importance.   Please connect with me directly if I can assist with anything further. I am the President of CCP Solutions.  Thank you,

  Customer Answer

  Date: 06/05/2025

  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because we have not received a satisfactory response from the business regarding how they obtained our contact informationespecially given that our company has not yet launched its website. This raises serious concerns about a potential data breach. Additionally, the unprofessional tone of the outreach is troubling. Referring to our CEO by his first name in an unsolicited message is a known tactic often used by *** employees to create a false sense of familiarity and gain trust. From the very beginning, our only request was to have our companys name removed from their mailing list. However, this has not been done, nor have we received any clear confirmation that action has been taken.

  
  
  
  
   
  

  Business Response

  Date: 06/17/2025

  Additional response to complaint ID# ********:

  We are in receipt of your further concerns. My apology for your perception we did not adequately attend to your concerns.  To the contrary, we take your concerns seriously and to that extent have attended to these concerns internally here at CCP.  Please note we have a 51 year history of working at the highest standards of ethics and professionalism.  To your point of the detail provided, there are many business lists and marketing tools available in our society.  It is likely your business name is on these many lists readily available by anyone searching for them.  Your business and your CEO's name are available digitally on many search engines.  It is apparent from this back and forth thru the BBB you feel you cannot contact us directly.  To the contrary, you can contact us at anytime.  Specifically, contact **** if you have any questions, ************.  Mention your concerns, provide your business detail so that we may act accordingly.  we can then give you written and verbal confirmation your concerns have been resolved.   Let's all be focused on the big picture in life and move on.    

  Customer Answer

  Date: 06/18/2025

  In reference to the complaint filed through the BBB regarding the bombardment of spam emails our company has received, we urge you to immediately cease and desist from the ongoing flood of spam emails and repeated, unsolicited communications. We are specifically requesting that ******** A. ******* cease this aggressive and unprofessional behavior immediately. Regardless of his role, whether he acts independently, under your supervision, or as an independent contractor, it is your responsibility to ensure that such actions are stopped. The spam emails are being sent from an email address associated with your company (@***********), which further implicates your organization in this matter. We stand by our words, and the complaint is fully justified.