Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16th I placed an order for $620.64. Today is July 30th with still no fulfillment on order. I also placed an order on July 25th for $225.05. Only 2 items out of that order has been shipped. Not only are none of my items shipped, but they are all showing sold out. I have been emailing and calling for days with NO response. There are hundreds of people all over social media that are experiencing the same thing. They are charging our cards, full prize and not sending items. I cannot get in touch with an actual person. Its the same comments over and over I want a full refund. This is absolutely ridiculous.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order July 19th for over $200. At checkout I was notified of the standard 5-7 business days for the order to process and be shipped which I was fine with. However, I noticed they posted on ******** sharing they had just shipped nearly ***** packages from a drop that was a week AFTER I placed my order. After seeing this I emailed them to see if I could get some information about my order and was met with generic AI responses that shared with me that they do not ship orders in the order they receive them, meaning they think it is perfectly okay with allowing my order to just sit unfulfilled while they are posting a new drop every other week and shipping those orders out priority. This is an absolutely horrible business practice. My son was so excited to get these and because we seen the brand at Academy I thought it would be legitimate but Ive been sadly mistaken. I have since been ghosted and are no longer receiving email responses about my order. Im to the point where Im going to have to dispute the card with my bank because theres zero communication and I feel like Im being scammed. Are you going to ship my order by the end of the week or are you going to refund me? This needs fixed because I do not understand how a big business like this can do what they are doing.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  The company finally responded to me via email in reference to complaint ID ********, and notified me my order would be shipping today (7/31/25). As of now the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt from this company via their website site on 7-7-2025 and paid $61.15. The order still has not been shipped as of today (7-29-2025). I reached out via email to inquire on 7-17-2025 and was given an automated response. I rated their response with one star with an explanation and still received no communication. I called and left a voicemail on 7-23-2025 and received no communication back. I commented on an ************** on 7-23-2025 and was asked for my order number. I provided it and still received no further communication in return. I sent another email 7-27-2025 asking for a refund. I would either like the shirt sent or my money refunded.

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order with the company on 6/23 and the items still have not shipped. I sent an email to see if I could get a status updated after 2 weeks and was told that the items take 5-7 business days to ship. I have since reached put 3 times and have only gotten automated responses telling me the same message. The customer service for this company is awful. The phone number is just a voice mail. The emails you send regarding your orderare just an AI generated response which gives no meaningful update. The website is super deceptive because it doesn't tell you that weeks will pass without items shipping I purchased clothing for my son on 6/23/25. It has not shipped today is 7/13/25. I called customer service and can only leave a voicemail.Order details:Order number: #****** Order date: ************************

  Business Response

  Date: 07/14/2025

  We are dealing with shipping delays and truly apologize for the inconvenience.  This order has been refunded in full for the customer. 

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I do wish that I had recieved my items and did not have to resort to filing a formal complaint with the better business bureau in order to get a resolution. It is important to note that I do strongly feel that the BBB should closely monitor this organization as there are dozens of similar complaints on social media from other customers.
  
  Sincerely,
  
  ***** ******-*****
  
  
  
   
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for 2 pair of shorts. I received one and not the other. Have made multiple Attempts to email the company and not getting a response. No phone number found on the website to call.

  Business Response

  Date: 07/10/2025

  Emails were being sent to spam. Once this issue was brought to our attention, we refunded the item not received and sent a gift card and discount code for the inconvenience. 

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 13 for $151.37 to baseball lifestyle 101. The website says orders will ship within 5 to 7 business days. I needed these for my son's birthday party which was *******. I had checked with the company to see where my order was via phone. There were no valid phone numbers for this company. I resorted to social media and left comments along. Has multiple other individuals with the same issue. I have received automated emails from this company. I have still not got my refund. I went online to their website to see if I can get a refund myself and they made me pay an extra $6.99 to return theitem which never shipped from the warehouse. *** had no information on my order. I told the company this but I went ahead and paid the Just hoping I would get my money back. I still have not. I got an email saying my refund will be reviewed once I shipped back the items that never even shipped to me. It has almost been a month and I am still dealing with this issue. I have not got a refund. I'm gonna have to file fraud with my bank!

  Business Response

  Date: 07/07/2025

  Thank you for reaching out, and we truly apologize for the frustration and confusion you've experienced. We understand how disappointing this situation has been, especially when the order was placed for your sons birthday.
  To clarify, your order was canceled and fully refunded at your request. Since the order had not shipped, there were no items for return, and you did not pay a $6.99 return fee. If you were mistakenly charged, we sincerely apologize and will be happy to review and refund that amount immediately.
  We also want to note that there was no requirement to return any product, as your order never left our warehouse. We have reviewed your account and confirmed that the refund has been issued. If you have not yet received it, it may be due to standard bank processing times. Wed be happy to provide confirmation and documentation of the refund if needed.
  Our customer service is mainly through email to keep accurate and up to date records of all customer accounts. 
  Again, we apologize for the inconvenience, and thank you for your patience. Please dont hesitate to reach out directly if you need further assistance or refund confirmation.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My online purchase of a pair of youth taco shirts was cancelled by the company. They returned part of the money I paid, but kept the shipping cost ($9.12) even though nothing was shipped. Their policy is to only return shipping if I buy something else within 30 days. This is wrong and I want BBB and others to know about these shady business practices, so others arent scammed. I would also like to receive the remaining refund for my order ($9.12) that they are unable to fulfill. Thank you,****

  Business Response

  Date: 07/01/2025

  This amount was refunded in full as soon as we were made aware of the oversight. It was never our intention to not refund this, it was a mistake in not clicking the box when we refunded the order. 

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business not shipping orders from many customers, they claim they are behind tens of thousands of orders, but they continue to drop new products and keep allowing orders to be placed and collecting customers payments.

  Business Response

  Date: 07/09/2025

  The order was canceled and refunded for this customer in full. 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for items on their website. Their shipping says 5-7 business days. I have been waiting over 14 business days for my item that I already paid for. When I contacted the company they cannot tell me anything about my order. They cant tell me a shipping date or even if they have my item in stock. How can a company take your money and not tell you when you will Receive your item.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Order number: #****** I have contacted business multiple times without a response after they send initial email. They messed up and didnt send green shorts. I sent all information and they dont reply.

  Business Response

  Date: 07/09/2025

  The item that they were not sent was out of stock.  We substituted an item and sent that out to them with a gift card and discount code for the inconvenience.