Complaints

This profile includes complaints for Academy of Aviation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Academy of Aviation, LLC

  7150 Republic Airport Room 101 Farmingdale, NY 11735-3999

  
• 

  Academy of Aviation, LLC

  67 Tower Rd T-Hangar White Plains, NY 10604-1704

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the whole tution when I started school. Every time I call to be placed on the schedule for flight time I am told they will take care of it but they never do. I speak to different people in the front office but never receive a response. I am now fighting to receive a full refund of the funds they are now holding in my account.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ****
  
  
  
   
  
  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive the service I was promised. I was quoted a package but charge double the amount. The quality of train set me up for failure. The school does not live up to its reputation.

  Business Response

  Date: 02/12/2024

  ****************** makes two distinct points.  1 - He was overcharged.  2 - The quality of the training set him up for failure. 

  Regarding his first claim.  ****************** enrolled in a vocational course of study.  Enrollment at the Academy requires the execution of a Training Enrollment Agreement (TEA) that defines the scope of the students' academic goals as well as the tuition requirements for the associated courses or programs.  ********************** TEA included 193 hours of Flight Instructor time, 110 hours of aircraft time, 45 hours of simulator time, and 79 hours of flight time for practical experience requirements.  These are all broken down on pages 1 and 2 of the attached training enrollment agreement.  Also on the Training Enrollment Agreement is the students' tuition obligations on page 6.  All of the hours listed on the TEA were available for ****************** for the tuition listed on the TEA, and in fact, the Academy not only provided additional tutoring at no charge, but we also allowed funds to be reallocated to better support *** ******** academic needs.

  The second claim could be made by any struggling student at any school.  I have *** ******** academic records for your review, but this portal does not allow me to upload that many documents.   I have uploaded a summary that shows lessons being repeated several times before the student was able to satisfactorily perform to FAA standards.   The Academy maintains records of additional assessment and corrections recommended to the student.

  Not specifically enumerated above as it is an opinion rather a quantifiable claim, ****************** mentions our reputation.  Academy of Aviation students overwhelmingly succeed.  This is evident by our FAA Part 141 Certification that requires the Academy to maintain lofty written exam and practical exam success rates as well as undergo thorough reviews and inspections.  Our graduate placement rate is nearly 100% and our graduates are sought after by airline recruiters.  

  If there is any other supporting information you would like me to supply, please do not hesitate to reach out.

  ***********************
  

   

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a flight student looking for a program to do some certifications. I took out a loan from ****** *** to do a couple of them with Academy of Aviation and signed a contract on 9/22/2023. Things began to not add up and I was told different information on what I can or cannot do with MY money. For example not being able to pay for certain amnesties up front with the loan and that I am required to pay out of pocket THEN be reimbursed. I was told my admissions that if they were to allow me to use my funds for amnesties, they would have to do that for everyone which is weird since I had student loan for ************************************************************************************************************** your provider is key to success. I called asking about receiving a refund and they began ducking my calls. I had to go in person to speak to them. I ended up speaking to ***** the ** at the *********** location about the issue. They also sent me a new contract to sign within the week of signing one prior with no explanation . ***** proceeded to tell me it was a billing issue which makes no sense because its a new legal document and a new date. But in regards to the money, I was on eligible for a 50% rate back due to it being last 3 days per the policy. So I decided to reduce the amount of certifications and sign a new contract with a supplemental document saying that the first contract was null and void. I signed that document and the new contract on 10/16/2023. But within the new contract, there was a clause from ***** saying that money is only to be used for flight training purposes only and after training the money has no cash value and is not eligible for a refund. I called the specialist about billing issue but asked a question about a refund, she said I cant get one back at all even though I signed a refund policy in the contract. I sent in a written form requesting a refund. ***** calls me and proceeds to tell me Im not getting my money back

  Business Response

  Date: 11/28/2023

  Previous attempts were made to resolve this matter and have all been met with ********************** manipulative, duplicitous, and unscrupulous behavior.  Nearly every sentence in ********************** BBB complaint is untrue.
  
  ******************** enrolled for an Academic Course of study in September and obtained a ****** *** loan to fund his tuition.   After his period for withdrawal expired, ******************** requested a refund.   I personally advised him that it is not possible, however I offered to allow him to use the tuition previously remitted towards a different program that better fit his changing needs.  He agreed and executed a new Training Enrollment Agreement.  The next day he requested a refund stating that he was now with in the terms of the new refund policy.
  
  Secondly, I have added to this email the Attorney ******************** hired to represent him in this matter.  While I understand ******** has a responsibility to protect privileged information for her client; I do not share that burden.  After communicating with ******** it became evident that facts of the matter we misrepresented by ******************** to his Attorney.  Still, we negotiated an offer with stipulations, which we agreed was generous.   ******** took the offer to her client but was unable to get a response by the expiration of the offer and requested an extension.   I presented a new offer with new terms and set a response date of November 27th.  ******** and I have communicated openly and productively; however ******************** is not responding to his own attorney.  
  
  With this new complaint, and yet another deceitful tactic from ********************, I am revoking all settlement offers effective immediately.  There is no refund available.  He is not admitted to attend our school.  
  
  ******************** seems to not understand that there is a clear and definable chain of events including a demand letter from his Attorney that not only varies from facts but varies from the version of the story in the BBB complaint.  At this point ******************** has filed two official documents with two different stories.  
  
  It is our believe that ******************** is fully aware that he entered into a contract, is bound by the terms of that contract, but feels he can become a nuisance to the point of a settlement.  I am confident that his Attorney provided excellent council and properly informed ******************** of the outcomes available based on his own actions, and it is my believe that this is why he has stopped communicating with his Attorney.  
  
  I also believe that while the BBB provides an honest service and makes a reasonable attempt to resolve disputes amicably, cases like the one ****** my ******************** is an instance of a consumer providing misleading information in an attempt to bring the resources of the BBB to bear to intimidate an organization.   
  
  As this has now become intimidation and harassment, I will not be providing the BBB with any of the supporting evidence that I had previously supplied to his attorney.   Rather, I am contacting my attorney where I will provide his first enrollment agreement, his ****** *** paperwork, his second enrollment agreement, the audio/video footage of him in my office negotiation the new agreement, the email chain between ******************** and my Admissions Staff, the demand letter from his attorney, the email chain with his attorney which clearly defines a productive attempt at resolution, telephone recordings with both myself and the Admissions staff, as well as this correspondence from the BBB with his mostly fictitious accounting of the situation.   
  
  At this point I have every intent to file suit against ******************** and will seek compensation for his continued intimidation and harassment.  Additionally, I will be seeking a remedy against ******************** to prevent any further harassment, slander, or liable.   
  
  The Better Business Bureau may proceed with whatever actions you see fit based on my response above.  The BBB determination will be supplied to my attorney to further determine the value of ********************** continued attempts to misrepresent demonstrably untrue information.
  

  
  

  Customer Answer

  Date: 12/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I wish to underscore my dissatisfaction concerning the prevailing state of this dispute. It is apparent that ******************** response has not facilitated any forward motion towards a resolution. On the contrary, it has only intensified the discord. Yet, it is noteworthy that he has extended a counteroffer, which indicates some progress. However, we are still at a considerable distance from achieving a resolution. It is plausible that we might find a solution in the future, given ****************** stated readiness to seek a mutually agreeable resolution, notwithstanding the recurring exchanges characterized by personal attacks and threats. Furthermore, I wish to highlight that had the loan been returned, it would have been directed back to ****** ***, not to my personal accounts. It is crucial to clarify this detail, as it demonstrates that there has been no personal gain on my part from retaining the loan. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************