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Business Profile

Communication Consultant

InvestorDelivery.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brokerage is **************** Advisors. I requested email documents from **************** Advisors. **************** Advisors apparently contracted with Investor ************ to provide these documents. I have been receiving business letter in the mail, sometimes multiple per week from Investor ************ informing me that I need to reactivate my enrollment to continue getting these documents via email. I have attempted multiple time to reactivate and their site process never works. Often I can not open the site. When I can open the site I type in the "ENROLLMENT NUMBER: given in the mailings, which never changes, and click the "SUBMIT" link and the site times out and I get a message that the site can't be reached. If I attempt a second time I get a message that I provided an invalid number. In addition to the above, the mailings that the company says that I am no longer getting I in fact am getting via email, indicating that there is apparently no problem. I want the mailings to stop.
  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by InvestorDelivery.com regarding complaint ID ********.

    Sincerely,

    ***** *****
  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Investordelivery.com Have tried for two months to signin to company using the enrollment number they gave me. I need to change email address. I have also emailed them to no avail. They are worthless. I have not given them money. This is strictly a web site that sends you your investment companys updates.
  • Initial Complaint

    Date:04/11/2023

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a shareholder of ******* Corporation. I enrolled for electronic delivery of shareholder material. I have now received two letters from Investor Delivery, the latest on 13 ***** 2023, telling me that their attempts to notify me of the availability of this material have failed. They have told me I need to reactivate my enrollment before I can receive information electronically. However, to do so I need to give them my enrollment number, which they have not included in their letter. They have told me to email them with any questions, but they have not responded to these. How can I get them to send me my enrollment number?
  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Investerdelivery.com has sent letters to my home without contact information. There is no way of finding out what this letter is for being that the email address is in correct. Are these letters of any importance?

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