Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 7, 2025 I arrived to The *** store and asked them if they deliver envelops. The manager said, yes. there are two options, one via ********************* (About $8;00) and the other via ***. I asked what is the difference, they said the former is cheaper and the other is about 30 dollars via priority mail. I said, good, I need this package to be there on Monday. I paid $32.07. thinking that the package will arrive on Monday. I asked what if it doesn't arrive on Monday, he said you can always track it or come back here to the store. I called *** today to track the package, to my surprise, the customer service person said that it was not sent via ***, it was sent via ********************* and that i need to call them. the package didn't arrive on Monday and it is expected to arrive on 11/15. I went to the store, spoke with the owner and the manager to request a money back because they didn't send it via ***, they sent it via ********************* and charge me 30 dollars knowing it will never be there on Monday. they said they will not refund my money eventhough they misinformed me.

  Business Response

  Date: 11/26/2025

  Hello, to whom it may concern,
  
  This is a formal response to complaint #******** in question. We value all of our customers, and we take matters like these very seriously.
  
  When the customer visited our ********************** on 11/07/2025, it was clearly explained that the destination address was a PO Box. As *** does not deliver to PO Boxes, we informed her that the parcel would have to be shipped via ****. We also explained the two available service options: one with a 57 business day delivery window, and the other with a 23 business day window, which included an estimated delivery date of Monday. She chose the more expensive 2-3 day delivery window.
  
  We would like to emphasize that the date provided was a Not Guaranteed delivery date. The package was delivered the November 13th.
  
  Our system automatically generates the estimated delivery date, and we communicate that information directly to the customer that is is not a guaranteed date. Once the customer agrees, we proceed with the transaction accordingly.
  
  We also have the entire transaction recorded on our CCTV system, which can be provided upon request. I have provided a copy of the signed Parcel Shipping Order by the customer acknowledging the terms and conditions for internal review.
  
  We sincerely apologize that the customer did not receive the package on the estimated date; however, all procedures were followed correctly on our end.
  
  Respectfully,
  *** ********* ***** ********************** ***** *****
  **** ********* *****
  ******* ** *****
  **************