Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a real ***** Santa at a premium price the Santa that showed up was disheveled and told me dont worry about the ***** He made fun of my granddaughters name and was terrible singing parts of songs he appeared under the influence I immediately called the copy and sent videos and photos to **** he has avoided me and refused my calls since I sent proof

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid clowns.com for a cotton candy cart. I received a cotton candy table top machine. There is a price difference and I want to be compensated. This issue ruined the entire vibe of the event because a cart has a certain aesthetic. The table top machine was TERRIBLE and the attendant didnt even have a table to put the machine on! Ive been trying to reach clowns.com since Thursday and they have not responded or called me back.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered bounce house..for 6/29/24. They showed up on the 28th at 11:45 with wrong Item...which they noticed. They left without a word with wrong bounce house...after calling they said they would return that day with correct item. They never returned or called back. The next day I called and was told it would be delivered by 1 pm as my party starts at 12 noon. They then told me the driver will arrive by 11 am. At 11:53 i call them and was told driver was at another location and would not arrive until 1:30 pm. I attempted to ask for a partial refund for the hour and a half I lost. They Flat-out refused to refund me for their error.

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/11/24 I booked a BLAZE MONSTER TRUCK themed bouncy-house for my sons 3rd birthday party. I paid Clowns.com a $100 deposit using my **** debit card this day as well, to confirm my event. I was told by the sales representative that my bouncy house will be arriving between 2pm-2:30pm on 06/15/24 and picked up between 7:30pm-8pm on 06/15/24. On 06/14/24 I receive a call from an employee of Clowns.com saying that they were 10 mins away from my event location and will be dropping off the bouncy house. I was very confused and asked why would they need to drop off the bouncy house over 24hr before my event and was told that "that is what happens sometimes". The night of 06/14/24, there was a huge thunderstorm, the equipment was in the backyard & naturally was soaked in the rain, MUD and leaves. On June 15th 2024, it was 2:30pm and no message clowns.com was sent to me regarding my BLAZE MONSTER TRUCK banner that I requested and was a main piece of the decoration of my event. I call customer service at ****** (again ALL calls are recorded) and was told they I would get a call back in a few minutes regarding my missing banner. I call again at 2:45pm (after not receiving any call back or NOTHING) and was told the lovely supervisors and managers all "left for the day", again I was told someone will call me back. At 3:10pm I called again, and spoke to ***** and requested a refund for my bouncy house. I had no banner, the bouncy house was wet and NASTY AND DIRTY and no useable, the 15 toddlers I had at the party were not going to be able to jump on the bouncy house safely, water was bubbly out the bouncy and it was hazardous for TODDLERS. I was treated with so much disrespected when I called on 06/17/24 to request my reason I had no option but to go to the business location & request my refund. There I got into a screaming match with ****************, over the phone, because he "did not believe I did not use the bouncy house". I was told I would get a refund and have not.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  clowns.com has predatory practices and gives inconsistent and continually changing policies. I had given a $100 deposit for an outdoor event. I called to reschedule and they told me my options were to "reschedule" and pay $75 or to cancel and "open a ticket on the website" for a refund. I choose to just cancel and book again (not rescheduling). The rep was intentionally using confusing language and was being incredibly aggressive and purposely vague. I called back to reschedule and they told me I still had to pay the $75 even though I went with the cancel vs reschedule option. I rebooked the party but when we got to the end, they told me to pay $75. I said it should be waived and they said they can't book the party without it and I can "open a ticket". I continued to ask them to waive the fees and they said they can but now the time of my event wasn't available and they had to keep my deposit. they offered to give me a credit for a future booking but they know I can't book once the event is passed and they will keep my $100. I then offered to take the only times they had and they told me I had to pay for the entire event up front (over 100 hours in advance instead of their typical 48 hours). The rep kept stating it was policy while the other rep said it was 48 hours. the whole experience is vague and predatory and aggressive and extremely hard to resolve with them. They are intentionally changing the times and the deposit policies so I will give up and cancel and they will keep my money. I'd like my money back and I'd like to see some changes in their business practices and transparency.

  Customer Answer

  Date: 06/02/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clowns.com is the most unreliable, unprofessional and dishonest vendor I have ever used. Bounce house and inflatable carnival were delivered 2 HOURS late to my event 3/17/24. The contract specified the inflatables would be delivered at 9:45am (I even scheduled their delivery to allow for a 75 minute buffer of being late). They were not delivered until 11:39am almost 40 minutes after the 2.5 hour party had already started)! As the inflatables were the events main attractions, this was enormously disappointing for the over *************** attendance. Perhaps even MORE egregious, I have called over a dozen times to reach a fair resolution and have been given the run-around for over a week. Even after speaking to ****- who purports to be the *** of the company- agreed to a partial refund of $175 (25% of the inflatables charge since they missed 25% of the party duration), it is still 8 days after that call and still no refund has been issued. Each time I have called yesterday 3/27 and today 3/28 to speak with **** or another manager/supervisor, I am given the run around **** is out of town... all of management is out of the office all of management is gone until next Monday and most recently, all of management is gone until next Thursday. The company has no management with the capability of returning a phone call or issuing a refund for over a week (and 2 weeks from the original call with the ***)? If thats even true, what kind of business doesnt have managers available for 2 weeks??? I would NEVER use this lying and unprofessional company again and would caution others about this disaster of an experience as well.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 27th We rented a popcorn machine ($360) for our organization and we want a refund.. The attendant came in and never called us to let us know he was there. He proceeded to plug in the machine and just start giving away the popcorn without speaking to anyone from our organization. He never called my supervisor Rich although a phone number was provided. When we finally found out he was there we went over and the first thing he said to us is "where is my $20". He was only there for 30 minutes and did not have additional supplies at all. Our organization received zero benefit from this rental which was the purpose of renting the machine for our table. The issue is he was at the wrong place at the event he was suppose to call Rich from New Life who paid for the machine. He never asked for us at all. There were over 20 organizations there how would he know who paid for it? We did not get what we paid for because he was suppose to be at our table not some random location in the event. I was told **** would be called that was the point of giving the cell number. I was never told we had to look out for anyone or make sure we made contact.He was definitely not there for 2 hours because I arrived at 2 pm and immediately asked where he was since I called your company and wanted to see how it was going. It also says in the contract that the attendant was not suppose to initiate the tip conversation but he did, in fact it was the first thing he said despite the fact that he did not bother to even contact us.

  Customer Answer

  Date: 10/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:05/10/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 4/6/23 to inquire about party entertainment. I was informed that a $100 deposit was required to book a party for 5/12/23. The deposit was refundable up until 7 days prior to the event & certainly the same day. I called back the same day, 4/6/23, just 3 hours later, to advise that I would not be booking the services & was informed that the credit transaction had not been processed & was voided from their system. However, I was charged $100. I contacted clowns.com by ************* several times about having NOT received my refund to no avail. On 4/13/23, I received an email from the company stating that they would go ahead with the refund, but, to date, they did not refund the money. I also informed the representative at ************ that I never received a receipt for the $100 transaction, contract, invoice, or any documentation that I was being charged. Upon researching, I've learned that this company has received many consumer complaints for similar and other reasons.

  Customer Answer

  Date: 06/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a bounce house for my children birthday party on Saturday august 20,2022, I the bounce house arrived very late when the I was supposed to arrive by 2pm it arrived at 4:30, when the company came and Installed the bounce house they didnt give me any instructions on the bounce house, they installed and left after they left about 20 mins the bounce house started to deflate with 6 children inside which was very dangerous and scary for me and my guess, I called the workers that came to install the bounce however they told me that they are not able to come back and assist me with this issue, I tried restarting the bounce house on my own I worked for about ***** mins and started to deflate again this time I took a video and called the company the representative told me to make sure that there wasnt any blockage of the vent which there wasnt he informed me that they cant send anyone to come and help me or replace the bounce house, I was very disappointed with this situation, I called the company to file a complaint and get my money back and they told me that there is nothing they can do.

  Customer Answer

  Date: 09/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Clowns.com, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 23 2022 was my Grandson 1st birthday booked bounce house character etc $786 They was not active they barely moved around & Complained of the heat BUT THE WEATHER HAS NOTHING TO DO WITH US ITS A OUTDOOR EVENT they say they include magic show with rabbit etc None of that took place they came with water face paint that didnt last 5 mins Elmo ******* was dirty & to big the head wouldnt stay up on the small guy inside he came out for 5/6min the most then they left the party they rushed through it all definitely not worth the money all services wasnt giving & they kept asking if we submitted payment it was so fast my grandson never got crowned to meet **** etc WORST FOR HIS ************** CHARACTER THEY NEVER INTERACTED WITH OUR CHILDREN AT THE ***** NO MUSIC GAMES BUBBLES NOTHING THEY USED OUR EVERYTHING WE HAD LIVE RECORDING ALL MY CLAIMS CAN VE SUPPORTED THROUGH THE FOOTAGE I HAVE REACHED OUT TO CLOWNS.COM IN EVERYWAY NOBODY HAS REACHED OUT TO ME THIS MADE ME FEEL VERY USED MISLED & ROBBED OF A GREAT GIFT FOR /WITH MY GRANDSON 1st BIRTHDAY WHY WOULD THEY TAKE THE MONEY BUT NOT DO THE COMPLETE JOB & COMPLAIN OF HEAT ETC THE WORKERS PICK & choose who they want to interact with THIS FAMILY WASNT ONE OF THEM THE WEBSITES REVIEWS ARE BOGUS & THEY ITEMS CHARACTERS MACHINES ETC ARE OLD DIRTY & NOT LIKE WHATS SHOWN THE 3 workers stood together & chatted most of the little time they stayed definitely not the full package we paid for WE LITERALLY HAD TO HOLD **** UP EYES N ALL SUCH AN EMBARRASSING MOMENT