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Business Profile

Copiers

Eastern Managed Print Network

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Eastern Managed Print Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eastern Managed Print Network has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had previously had a contract with this company. we purchased a printer from them in 2014.
      3/4 years ago, we reached out in regards to getting this printer serviced and was told that the printer is so outdated, that they longer make parts for this printer. at that point we asked to not renew our contract, and to terminate the current lease. we chose to go to another company for services. we have since been charged every year for the contract fee, and each year i reach out to them and and send a letter of intent as they have asked for , and they do not return my emails or my calls, i have asked for the issue to be escalated to a supervisor and do not hear back from the company. i have forwarded them past emails having the same conversation and i never get a response back. I end up having to contact the credit card company to dispute and refund the money, each year i send them the email correspondence and after a period of time ******** ******* refunds the money.
      This is bad business practice, the lack of response or answers is very frustrating. And then to continue to charge for a contract that is over 10 years old on equipment we no longer have that is outdated and if we still had would be unable to repair and use.

    Eastern Managed Print Network is NOT a BBB Accredited Business.

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