Business ProfileforSoftub Express

We are disappointed that this company promised to compress our softub Resort 3000 which we purchased on 4/9/2021. The policy has changed recently and this company is no longer compressing any of their softubs. I am wondering why this new policy came about. When we were considering which hot tub to purchase we decided on this particular hot tub as Erin our sales person stated “This Model of softub can be compressed with no problem.” We asked several times as we wanted to make sure this was not going to be an issue to compress this hot tub. I have an issue with safety in the winter months walking to and from the hot tub due to inclement weather (snow and ice). This company is suggesting to leave this softub outside. The two times we have had this particular hot tub compressed we have had issues. The employees from ****** were not sure if this would fit to and from the basement even though an employer from ****** came out before the compression and assured us they would have plenty of room to do this. Our hot tub is currently outside for the summer and we do not feel that any of the three options they suggested will work. The last option was paying them 300 dollars to compress this and to sign a waiver that if any damage was done it was on us. Please reach out to corporate and see if they can come up with a better option as we were promised that this particular model would work for us. We have spent more time than we would like on this and for the 5,000 dollars we paid for this we feel cheated. We also hired an electrician to put in a designated line which we were told we needed for this Softub. I am hoping that we can resolve this in a timely manner. Sincerely ***** *** ***** ******