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Business Profile

Moving Services

Hands On Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 07/02/2024
    Amount paid to business: 299.98; Only disputing 100.00 of the 299.98.
    Business committed to provide work for a total of 199.98.
    Nature of dispute is that this business told me I was being charged an extra 100.00 by the umbrella company ****** *********** I planned to dispute this charge with ****** *********** When Hands on Movers (Giovanni P**** asked me for a review, I told him I would wait to review him until I spoke with ****** *********** He then bombarded us with calls late into the night and begged me to not call them. He said he would be penalized. I asked why I should help him avoid penalty when we were the ones who were overcharged. He continued to beg me and blame ****** *********** When I spoke with ****** ****, they stated that everything Giovanni told me was incorrect and that he created the extra charge. Giovanni told us that he would fall on his sword and only charge us 100.00, instead of the extra 200.00 that ****** ****/***** wanted to charge. ****** ****/***** confirmed all of this is false. Giovanni continued to tell me what a beautiful person I am and that he was doing me a favor. I spent over 50.00 to buy Giovanni and his partner Isaac lunch despite him being half a day late to the job. I had no idea that he would then proceed to be deceptive and create unauthorized charges and blame the umbrella company. In the following attachments, you can see the text messages and hear the voicemail where Giovanni has strung us along promising he will pay. There are also screenshots of the bombardment of calls that began to concern us as he appeared volatile and we were advised to no longer answer by ****** *********** There is also a screenshot from ****** **** stating that we are well within our rights. There is also a voicemail attached where Giovanni stated he already reimbursed us and would seek legal action for the review I left him after giving him 60 days to follow through on the reimbursement he promised.

Hands On Movers is NOT a BBB Accredited Business.

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