Business ProfileforJ. B. Smith Heating & Air Conditioning, LLC

Approximately Jan.-Feb. 2020 a ****** ductless mini split system was installed by J.B. Smith in an addition built by ******** ******** ********** ***** **********). That 1st summer when we contacted them regarding a problem, we were told they are no longer in this business. The owner, *****, did make 1 service call & told us to contact another company, JMS for any future work. The next 2 years were a series of calls to JMS, with at best only temporary fixes…the system didn’t have enough refrigerant in it, the thermistor was faulty & had to be replaced…there should have been a 3rd unit, but the system wasn’t large enough to handle another one… I tired of calling them on my Mom’s behalf (who is 84) & they tired of my calls. The living room unit blows cold air in the winter on the heat setting. I hired an independent HVAC technician to come & see if there was any fix to this system, as I had given up on JMS. His assessment was the system was too small for the space. He even contacted a ****** representative who agreed. After trying for 2 years to get this system to work with no success, I asked for my $8,244.00 back. I sent the HVAC report to them. I had the ****** system removed (told them they could pick it up) & a ********** system installed. I learned 6/30 that ***** had not gotten the HVAC report, even though **** told me he had forwarded it. I e-mailed it to him that day. I followed up twice - a call on 7/18 & an e-mail 7/28. He responded 7/28 saying this was the 1st e-mail received. There were some further back & forth e-mails on 8/3 & 8/4 - ***** telling me they did suggest 3 units (but remember JMS told me this ****** system couldn’t handle another unit), ... I also mentioned that my Mom reminded me the living room unit was defective from the start. ***** e-mailed me he would be in touch - that this was the 1st he heard “the unit was defect”. 8/15 I e-mailed him I was going to file this complaint if I didn’t hear back from him by 8/19. Here it is the 31st…