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Business Profile

Online Retailer

MAGFAST LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 of the products,Life and Extreme on 11/11/22. The Extreme isn't functioning properly. The Qi constantly starts/stops charging my phone over and over. The jumpstart flashes an error when connecting the cables according to the included instructions. I've emailed 12 times since but cannot speak to anyone. The phone# they have directs you to email them. I've sent them videos, answered their repeated questions, but get nowhere. I've asked for a phone call, but they never acknowledge the request in their responses. Email responses are intermittent and just send you down another ****************. So far I've spoken to *****, ****, and *****. You don't get responses from the same person even though you're responding to the same email chain. New rep will ask questions you've already answered. Nearly 45 days later I have gotten nowhere.Here's the timeline so far:11/11 I opened my complaint.11/12 ***** responded asking questions and for a video.I answered her questions and sent a video the same day. 11/15 **** responds asking some additional questions.11/16 I responded. 11/18 I followed up because I got no response. **** responded with additional questions same day, and I responded same day. 11/22 ***** responds asking some additional questions.11/28 I reply after returning from a trip 12/6 I follow up due to no response. ***** responds same day asking me to fill out a linked form which have the same questions I've already been speaking to them about. I completed the form anyway and advised her same day via email response.12/9 I followup due to no response. 12/12 ***** responds advising that she is sending me a shipping label "ASAP." I respond same day asking how quickly a replacement will be sent one I return the unit. No response.12/19 I follow up due to no response and no label received. No response. This company only cares to get you in the door to buy. Once you do, don't expect to get any support.I want a working product.

    Business Response

    Date: 12/22/2022

    *****, I'm so sorry that this was your experience. We have had a relatively short amount of time to come up with new protocols for shipping and returns and it's just not as smooth as we want at the moment! We are working on improving this process and we appreciate the feedback. 

    Please know that your replacement Extreme and jumper cables have both been sent to you as well as the return label for your defective unit. 

    Thank you so much! 

    Customer Answer

    Date: 12/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

MAGFAST LLC is NOT a BBB Accredited Business.

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