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Business Profile

Online Retailer

Green Gobbler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. We demand compensation for our drain pipes breaking. We been using your products for a year and it barely even got rid of the clog ever and then now our entire basement is flooding with kitchen sink drain water from a broken drain pipe in the kitchen sink. the plumber is saying its the cause of drain cleaner eating the pipes and corroded it and made a hole. now we cant even use the kitchen sink and everything is messed up. the plumber wants $2500 to fix the ENTIRE problem and of course nobody has that money laying around. I demand you fix this issue asap with a check or something. I will never use your drain cleaning products ever again. Ive attached images with ALL the proof needed. Resolve this issue IMMEDIATELY.

    Business Response

    Date: 11/03/2023

    Dear **************,

    Green Gobbler takes customer satisfaction very seriously and attempts to work closely with anyone dissatisfied with our products. We appreciate your business and thank you for contacting us about our Green Gobbler Main Line Opener that you used. Our Green Gobbler products have been tested and are safe for all types of pipes. Our products do not contain any chemicals or ingredients capable of damaging pipes or capable of making pipes leak. Our R&D department has run a corrosion and metal compatibility test and our products did not cause the damage as shown in the photos. We understand you are dissatisfied with our product. We have refunded you for the product through Amazon. Our money back guarantee only covers one product per customer. We would recommend reaching out to a plumber for a resolution.

    Customer Answer

    Date: 11/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but based on the information said, the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in regards to a 2 pack of of Green Gobbler Drain Clog ********************************** for Toilets, Sinks, Showers Septic-Safe, 31 oz that I had purchased recently. When I opened one of the bottles there were numerous metal shavings and shards in the bottle so I threw it away. Then I opened the second bottle and the same issue several metal shards and shavings in the bottle when I poured it. I contacted Green Gobbler via phone and spoke to a customer service agent and explained my situation and told her about both of the bottles. She said she would send out replacement bottles. Once ***** delivered the package there was only one bottle in the package not two as promised. I used the bottle to try to unclog my bathroom sink and it did not work at all.. I belive its made the situation worse because of the metal shards and shavings that were in the two previous bottles that I only poured a small amount into my bathroom sink. I contacted Green Gobbler today and spike to the same customer service representative. I told her I wanted something stronger to clear my drain and also told her she had only shipped me one bottle and not two. She cursed me on the phone and called me a liar and said she wasn't sending me anything. I also told her I was just going to file a complaint with the Better Business Bureau and she laughed and said go ahead and do it. This whole situation is ridiculous. This company is ripping people off. They also state they stand behind their products. Which is a lie. If this problem isn't solved through the Better Business Bureau. I am going to be filing complaints against this company with the ************************ and the ************************* in their area. I will also be posting my experience and problem with this company on all social media websites such as ******** Instagram and ********* Also I will be filing a defective product liability lawsuit against this company due to the metal shards and shavings that went into my drain seeking compensation for a licensed plumbers bill. I want a product that is going to unclog my drain from them due to this experience and if I am not provided a product from this company. I will be taking necessary action as I stated above.

    Business Response

    Date: 10/13/2023

    Hi ****, 

    We did send you a replacement product for the product even though you did not provide sufficient information that we needed including, lot code, photos of what you are attributing to the product, or your receipt. All of our products are thoroughly checked through quality before being shipped. We consider this complaint closed. 

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved the company is doing nothing but lying. They did not replace both of the bottles as I stated. I also gave them all the information that they needed. It was 2 bottles of the product that was supposed to have been replaced. Because it was a two pack. Not just one bottle. The original bottles I had purchased had metal shavings and shards in the bottles when I poured them in my drain. Which I believe had added to the issue of my clogged drain.If this company would quit lying and just admit what they have done I wouldn't have filed this case in the first place. Also I have seen hundreds of posts on social media that this company just scams customes with their money back guarantee. I want an apology for being cursed by the companies sales representative and being hung up on. Also I  want the second bottle that was supposed to be replaced in the first place sent to me. Along with something stronger that's going to clear my drain. If this is not done in a timely manner. I also will be filing complaints against this company with the ************************ and the ************************* also the Consumer ************************** Then I will post this incident on all social media websites such as ******** Instagram and Facebook.  Also I will call a licensed plumber and make this lying company pay the bill because I will contact my attorney regarding this. All I ask is the company replace my product with something stronger that's going to clear my drain. Also if not I pray no other consumer's fall victim to this companies scamming and lying ways. Also I hope this report is posted on the Better Business Bureaus website for all consumer's to read before even thinking about purchasing a product from this scamming company. They are nothing but liars a con artists.



    *******************




     

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked Eco Clean Solutions for its "Money Back Guarantee" on Green Gobbler POWDER PLUNGER Toilet Bowl Clog Remover that I had purchased. Eco Clean Solutions sent me a form to fill out and offered me a refund in the form of a ********** or Amazon ****** Card. This is not giving me my "Money Back", since I don't shop at either of these merchants. I request a **genuine** "refund" via cash or check.I discovered that on Feb. 10, 2022, BBB's ***************************** recommended that ******************** aka Eco Clean Solutions, modify or discontinue some of its advertising claims.************************************************************************************************************************************************************************************************************** Thus, it is not surprising that BBB gave Eco Clean Solutions an "F" rating.

    Business Response

    Date: 11/09/2022

    We provide our Money Back Guarantee through an Amazon e-gift card, that is the only way we do this and it does require the proper documentation.

    Customer Answer

    Date: 11/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here] Green Gobbler's evasive response doesn't address their misleading advertising.  This is NOT "money back," if the customer can't use the gift card.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

Green Gobbler is NOT a BBB Accredited Business.

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