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Business Profile

Gutter Cleaning

Gary's Gutters Service Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11 of 2023. Gutter screens were installed on the home for $2800. Water was soon flowing over instead of inside the gutter. A professional roofer inspected and said My shingles cover almost half of the screen leaving limited space to catch the flowing water. Take into account the screen's reduced ability for fast flow. I now have water flowing over the gutters that are suppose catch water This easily could have been avoided by PHYSICALLY looking at the roof, instead of walking around with a tape measure. Simply put ,because of my shingles this home was not a candidate for screens. Yet this business proceeded for financial gains over the homeowners protected interests.They need to be removed

    Business Response

    Date: 07/11/2023

    ******** ** ******** 
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    ***** ** ********
    *** ********* **** **
    hi, I read the complaint.  i've never received a call from this customer telling me that anything was wrong. All they need to do is call us and we could repair anything if there is a problem everything is under warranty. Just let them deal with any other customer do is just call us at ************ and will solve their issue. Thanks ************************ 

    Sent from my iPhone

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My house was built in ****. I have Yankee Gutters built into the soffits of the house. Started in 7/21, ****'s Gutters replaced Left Yankee Gutter, Last 10/22, He came and replaced Front Yankee Gutter. Both are leaking, down spout drainage hole plugged shut by him, shingles not secured down, membrane not even tacked down under metal, roofs are leaking onto front porch and into my home. He took over $20,000.00 from me. Kindly asked for a refund but was refused and told to go "F" myself. Pictures and receipts as proof. Horrible, shady, self serving, selfish, greedy way to do business. I never want you on my property or near my house again. You should be ashamed. Trust me, I was abused and discriminated against by you. Im single, *****, and a female, sole home and business owner. *******

    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by Gary's Gutters Service Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

Gary's Gutters Service Inc. is NOT a BBB Accredited Business.

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