ComplaintsforCocca's Appliances & Home Electronics
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a ***** ***** washer and dryer from cocca appliance in May of 2021. The 1st problem was I couldn't register my washer when I got it because ther serial number was already registered. I contacted Frank the owner at Coccas and was told he never had this before and said he would take care of it and 3 months later he finally got around to it and fixed it. My thought is someone already had this washer before me. I had to make a 2nd phone call to them a few days after purchase because the water hook ups were set up wrong. They came and fixed that problem . In August I made a 3rd phone call because our washer sounded like a jet plane spinning out so they came and said it was the belt came back 3 weeks later and replaced . Turns out it was not the belt so they came back and said it was the tub. Waited 2 months for the tub they came to install it and it wasnt round to fit in the washer so they had to reorder. Came back 3 months later installed new tub and the next day put a load of laundry in and the washer sounded worse. I got ******** which is the owner of ***** ***** involved at this point which they seem to be no help. They now have sent a friction pad and base of the washer to be replaced on Wednesday because they think this will resolve it. Now the washer is not spinning out and there is something wrong with the computer panel when the washer ends all the lights blink its not suppose to do that. I feel like this washer is a lemon. We spent $1000 on this washer and all I ask for is a new one and get rid of this one. Frank avoids you like the plaque when you call and I feel like he got his money lets not stand by the product. The bottom of the line is 1 year later and still dealing with this piece of garbage.Customer response
05/13/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I filed a complaint against Cocca's Appliances on May 9, 2022. My i.d. number is ********. The problem has been resolved for right now. Just letting you know. Thanks for your time.
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Contact Information
158 Railroad Ave
Colonie, NY 12205-5769
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.