Complaints

This profile includes complaints for The Solomon Organization LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Solomon Organization LLC

  1A Lekeview Dr Clifton Park, NY 12065

• 

  The Solomon Organization LLC

  88 Congress Street Saratoga Spgs, NY 12866

• 

  The Solomon Organization LLC

  Hackett Blvd and Picotte Drive Albany, NY 12208

• 

  The Solomon Organization LLC

  1 Lakeview Drive Clifton Park, NY 12065

• 

  The Solomon Organization LLC

  100 Vandenburgh Place Troy, NY 12180

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1, 2023, I went to get something out of my bedroom closet, and I pulled out my pillow (see image) and it was covered in mold. I stepped into the closet and realized the carpet in there was wet with water (pictured). I moved boxes out of the way to notice there was also mold on the bottom of the exterior door of the water tank and AC unit, which are in the same closet, had mold (pictured). I opened the door, and there was moisture and mold covering and decaying the inside of the door (see image). And there was some water below the AC unit (pictured).
  
  None of this was present in the last week. I called emergency maintenance. In short, they did NOT deem MOLD an emergency and told me to fill out a work order for them to come out. So I filled out a very detailed report of what I observed, marked it as high priority, and took these pictures, and sent the following emails. They have yet to come out to the residence.
  
  I had also paid October’s rent and conservice for the amount of $1,235.96 on September 29, 2023 (see screenshot) prior to the incident. I have requested a refund as the unit is deemed inhabitable. However, I have not received response for the request from property management at this time.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, myself and my girlfriend applied for unit **** at **** ***** in Clifton Park. We were approved and provided a quote of 1457$/ month.
  We met with a leasing consultant who informed us of a 2 bed unit, ***, available for 1420/ month and pushed us to take that unit instead. We agreed as the additional space was enticing. We were told we were approved for this unit, and would be recieving a welcome letter and lease by Close of Business 8/25. We never received any of that and on 9/8 we were told that unit *** was no longer available. They told us we could switch back to the original unit, but the price was now 100$/ month higher at 1558/ month for a 1 bedroom or we could walk.
  The extended wait after being told we would be approved for a unit resulted in us having to scramble to find a new apartment, with the only option we could find in time for our current lease expiration being 50$ more per month than Solomon had originally quoted us. We settled for this, seeing as we didn’t have much other choice in our price range.
  I am asking Solomon to refund the original security deposit after changing their quote 2 times on us. I am also asking that they reimburse us for the security deposit we did not expect to expend on an additional application due to them changing their terms on us following approval, and that they reimburse us 600$ for the increase of 50$ per month rent that they forced onto us by virtue of them changing leasing terms.

  Business Response

  Date: 09/18/2023

  Mr. ***** reached out to us back in July where we have been communicating with him up to and through 9/7. As of today, no deposit has been provided for the unit nor has a signed welcome letter been returned. Unfortunately, without something committing to his residency, we do move forward with our leasing efforts. Attached, is a copy of the email we sent on 9/7 with the welcome letter. At this time, we have followed our practices and are unable to offer a refund of monies that haven't been submitted. 

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As per the update Solomon Organization provided, I never received a welcome letter, as they used the incorrect email address, as highlighted in their own email.
  
  The email address they had on file was **************@gmail.com

  however as per their records they emailed to **************@gmail.co

  Therefore I was never given the opportunity to lease with them before my lease was rejected, after they had previously notified me on several occasions I should be recieving a welcome letter shortly, before they abruptly changed that status. The information provided in my initial complaint still stands, and due to their incompetency, I was forced to find a new complex at the financial penalties outline in my previous complaint. 

  
  Regards,
  
  
  
  ********* *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/19/2023

  We apologize that the email we had was not correct but we did send an email with such in good faith. Although we sympathize that you had to secure housing elsewhere, we did reach out and awaited to hear from you. We are sorry that we weren't able to offer you housing but wish you the best in your new home. 

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business in Question: ****** **********, owned by The Solomon Organization LLC.
  Duration of Tenancy: Since April 2018
  
  Issue: Persistent problems with a non-functional air conditioning unit, significant delays in repairs, and inadequate communication and service from the property management.
  
  Chronology:
  
  2019-2020: Initial minor issues with the apartment's central A/C system.
  
  Summer 2021:
  A/C unit stopped providing cold air.
  Reported promptly to property management. Was informed of a faulty condenser.
  Experienced extended delays in repairs, spanning weeks to months. Was later told condenser replacement postponed to Spring 2022.
  My wife, sensitive to heat due to medical conditions, suffered greatly during this period.
  
  Spring 2022:
  After several reminders, the condenser was replaced. Subsequent issues (leaks, coolant problems) caused further delays.
  By June, the A/C was operational but only after long periods of discomfort.
  
  Early 2023:
  Anticipating further problems, I checked the A/C. As feared, it was non-functional.
  Informed that the unit required a full replacement. After extended delays, received a quote for a new unit by late July.
  Offered a temporary portable A/C, insufficient for our needs.
  After discussing potential compensation with property management due to repeated inconveniences, my concerns were dismissed.
  
  
  Desired Outcome: I seek proper and timely repair of the A/C unit, improved communication from the property management, and consideration for compensation or a reduction in rent for the discomfort and health risks we have endured.

  Business Response

  Date: 08/11/2023

  We appreciate the feedback. To our understanding the unit has been repaired as 8/11. Please let us know if that's not the case and we'll have it revisited by the 3rd party vendor. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining and submitting maintenance requests since December 16th 2022 about squirrels being in the ceiling above my apartment. I have received minimal response about the issue from the leasing office and property management. I have created several maintenance requests since (which were deleted) and have called and gone into the office multiple times. I keep being told that they are "working on it." Around the week of May 10th 2023, the roof above my apartment began to collapse and I have photo evidence of squirrels inside the roof/ceiling of the building. On July 18th 2023, I noticed that there are cracks beginning to form inside my apartment along the celling where I hear squirrels scratching and running around. I have audio recordings of the loud scratching that I hear almost every day that I can send as well.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without Air conditioning since March. I’ve called the office at least once or twice a week since March 18th. I was told that they use hvac company to fix the ac,I’ve been told they aren’t on the property that day but they will be in touch with me to let me know when they will be here to fix it. However no one has called me back 90 degrees this week

  Business Response

  Date: 07/13/2023

  ******* - thank you for letting us know. With the extreme heat, we have experienced quite the influx of calls regarding such work. We do work with a 3rd party contractor for this work but will get your ac prioritized.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment on June 6, 2022. I was promised a new fridge in a few weeks. I have yet to receive the new fridge, and the one I have keeps getting worse. It's gotten to the point where I can't have people over and is so loud that it makes it impossible for me to do anything while it runs. I have had the repair people come and look at it and told me that it needs to be replaced, and still no action.

  Business Response

  Date: 06/12/2023

  **** - thank you for letting us know. We took a look into the matter and see a replacement fridge will be delivered this week as a new one is on back order. 

  Customer Answer

  Date: 06/14/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  I received a phone call this afternoon from the front office asking me about the replacement fridge that was supposedly installed yesterday.  I know for a fact that it wasn't installed because, not only was the fridge making a lot of noise while I was on the phone with them, there is a scratch on the side of my fridge that makes it instantly recognizable.  This is entirely unacceptable.  If this my fridge isn't replaced soon, I will be adding a complaint to the Attorney General. 
  Regards,
  
  ******* *****

  Business Response

  Date: 06/15/2023

  To our understanding the fridge has been exchanged. We truly apologize for any delays or further inconveniences. 

  Customer Answer

  Date: 06/16/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The fridge was delivered yesterday morning.  I trust the next time, I will not have to wait a year for you to act. 
  
  Regards, 
  
  ******* *****

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at *** *** ********** since December of 2020. I began experiencing issues frequently in May of 2021, when my apartment was entered due to a leak that occurred when I was not home and affected my at-the-time downstairs neighbor. Since then, my bathroom sink does not turn on fully— I have gone two full years without a functioning bathroom sink. I have requested this be fixed upwards of 10 times. I have record of asking to have it fixed and have had multiple maintenance people look at it. It turned on full force once in the spring of 2023 very randomly but immediately went back to not working. I am now living without proper air conditioning as well, in a second floor apartment that does not air out and gets to be up to 90 degrees. My windows do not fit a traditional unit, and I have relied on the air conditioning provided by the complex. I have inquired upwards of 10 times about this as well, as this has been going on since the first heatwave of the year. As a person who works from home multiple times weekly, the summer heat without proper air conditioning affects my health and wellbeing and physically makes me ill, resulting in debilitating migraines and loss of work time, therefore lost wages. When I finally received a  written answer from the complex, they flip-flopped between the company they hire to fix HVAC not telling them when they were coming so they were at their mercy, blaming me for not allowing entrance into my home while I am not present as I have a pet that I do not want to get out when I am not home and do not want a random stranger from an outside vendor in my home, and stating that the company had been here multiple times to fix it but I was not home (I was never given notice of this). When asked for the contractors information, they have continuously refused to give it to me / ignored me, as I would simply make my own appointment and stop requesting that. I am at my wits end between not having proper plumbing or HVAC in my home.

  Business Response

  Date: 06/05/2023

  ******** - thank you for letting us know about what you are experiencing at *** *** *********** We do outsource the majority of our HVAC issues and although at times, we are at their mercy. However, we have been reassured that the company we have contracted will be on site throughout the week and will be able to tackle your HVAC issue. As for the sink, we do require access to your unit in order to complete the work. Please contact the office to discuss what time they can gain access as your file is marked as no-entry if you are not home. 

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An application fee of $50.00 was submitted to ****** *****, The Solomon Organization, on or about 2/27/23 for an apartment.
  The application was never processed and I never viewed the apartment.
  I was informed based upon the information entered I did not meet the income requirements; however, I was not able to input all the information online at that time.
  I declined to further pursue obtaining an apartment at this apartment complex due to the behavior of the agent who responded. He did not inquire only assumed that I did not qualify based upon the information entered. Thus, this was a poor way to begin a relationship with a potential tenant. Continuing, the income requirement is stated online and if I did not meet such requirements I would not need to pay $50.00 for someone to tell me so. I can read!
  I have requested a refund and there has been no response; thus, I am not sure how one can process an application without complete information. Primarily, the fee was used to cover a background check which was never performed. Thus, why is my money being held for and refused to returned to me?

  Business Response

  Date: 06/01/2023

  Although our application fees are nonrefundable once submitted, we did issue a refund to Ms. ******** on 5/19 via credit card reversal. We have attached a copy of her ledger for verification. 

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of the *** *** apartments and our experience there was absolutely horrible.
  - We were told we were moving into a completely renovated unit. Upon move in we found that the carpet in the bedrooms were not new and the workers who installed the cabinets in the kitchen left sawdust everywhere that we had to clean before we were unable to unpack.
  - Our unit flooded twice due to the main line getting clogged. When they flushed it they left the toilet paper on the ground that had come out. This is not only gross but a potential health hazard.
  - The dog waste bins that were around the property were not emptied on a frequent enough basis and therefore they also overflowed. People would end up just throwing their waste bags on the ground.
  - The pool didn't open the entire year we were there.
  - We had mice in the apartment and after reporting it no pest control came for months. We killed 8 mice ourselves before someone finally came. When they did, they set traps and just left them. No follow up. They literally left a dead mouse behind our stove which they had moved away from the wall.
  - Our dishwasher wasn't secured to under the counter therefore it was off balance and didn't work. We reported this as well and there was no follow up.
  - A resident in our building had a large red utility van that was parked in one of the spots right in front of our unit and it sat there for months with a flat tire taking up one of the closest parking spots. No one towed it to the overflow lot.
  - Our water heater was from 1992 which we were told was going to get replaced and it never was.
  - Maintenance entered our unit without notice when my boyfriend was out walking our dog. When he got back to the apartment he was completely freaked out because the blinds had been pulled closed and the door was locked. They not only entered without notice (when there was no emergency) but then proceeded to lock us out.
  
  Our experience there was unreal & we paid $1800 / month for that.

  Business Response

  Date: 05/16/2023

  *** - we apologize that you had a less than stellar experience with our community, *** *** Apartments. We can understand the frustrations associated with the items you expressed in your BBB complaint. It is one of our highest priorities that all of our residents feel
  comfortable in their homes and communities. It's never our intention to disappoint our valued residents. Please be assured that we take resident feedback very seriously and work
  toward every opportunity to help improve upon our resident experience. We have enclosed a copy of your ledger which shows that your deposit was refunded to you on May 4th. In the event you have not received it, please contact us at ************************** so we can reissue your payment.  

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  When a property lists an apartment with certain features/amenities they are therefore able to charge an appropriate price. We paid for an apartment we were told was going to be fully renovated, which is wasn’t. We paid for a property that specifically had a pool. It never opened. We paid for a unit with a dishwasher. It didn’t work and was never fixed. We paid for a clean unit. Not a unit that had rodents and again, didn’t have it addressed. We aren’t asking for rent back. Just our full deposit. They charged us for features we didn’t receive. 
  
  Regards, 
  
  *** ******

  Business Response

  Date: 05/18/2023

  *** - We completely understand your position. We did send back the deposit minus final utility charges and lease fees. Attached is your ledger with us which breaks down everything that was deducted from your deposit of $750. 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have discussed the ppl upstairs from us with the head office person. The smell of pot coming from that apt comes into ours. We were told there is nothing they can do. This complex is a pot smokers heaven. Our windows have to be coverd in plastic all year because the screens are so badly broke that bugs come in our building was built 27 years ago and we have the same countertops and cupboards as day one.the rental increases never come with upgrades.

  Business Response

  Date: 05/03/2023

  We have recently acquired the management of the
  community of where Mr. ******* resides.  On Friday, April 21, we were made
  aware of Mr. ********* concerns with his upstairs neighbor and issued a lease
  violation to the neighbor the same day.  During the conversation with Mr.
  *******, it was not our intention for him for to walk away under the assumption
  that we could not do anything.  Instead, it was explained that we are not
  privy to the documentation that the previous management company may have kept
  with regards to his upstairs neighbors and that we would need to start our
  process from the beginning to address the concerns. During our interaction with Mr. *******, he did not
  bring to our attention the issue with his screens and upon receipt of the
  complaint, we reached out and have scheduled for maintenance to address his
  concerns on May 5, at his request. It has been further discussed with Mr. *******, that
  our community will be undergoing unit renovations and that upon availability of
  a unit that fits his needs, we will discuss an onsite unit transfer. 

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *******