Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dealer's Choice Auto Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDealer's Choice Auto Sales

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11520 Main St, Clarence, NY 14031
    BBB File Opened:
    1/17/2023
    Years in Business:
    2
    Business Started:
    4/4/2022
    Business Management
    • Mr. Larry Fels, Owner/Manager
    Contact Information

    Principal

    • Mr. Larry Fels, Owner/Manager

    Customer Contact

    • Mr. Larry Fels, Owner/Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I bought a ******* ******* (2008) from Dealer's Choice Auto Sales where we picked it up on Monday January 9th and parked it in our driveway. The next day on January 10th my son went to drive it and while driving the car on a thruway the latch on the hood malfunctioned and the hood flew up and smashed into the windshield. It damaged the whole windshield, dented the hood and roof, and on impact broke the interior rear view mirror and storage compartment inside the car. It obstructed his view and could have been deadly. Thank god no one was hurt. I contacted the man from the dealership, Tuesday right after it happened and explained how the latch didn't function properly and explained to him what happened. When viewing the car when it got home the latch is clearly corroded and rusted and the secondary latch was not springing over to shut properly. His comment was "he can't fix every little thing on cars" I said, "little thing? This is a serious safety concern and could have led to serious injury or death." He had his mechanic working on the car (something with brake line) prior to us picking it up. He wouldn't tell me the mechanic's name. He was unwilling to take the car back to pay for and repair the latch or damage. He said, "he would only give me the parts at his cost, which is me still taking responsibility for the damage on a latch that wasn't functioning correctly. That shouldn't be on me, that is a dealership problem. The secondary latch was not working properly and he refused to remedy the issue. So now I am stuck with a car I paid $6,000 that isn't drivable until it is repaired and I have to repair it myself when it clearly is rusted and not in proper working order. I am unsure how the lemon law works but if the car wasn't damage I would return it and ask for my refund. There have been many recalls on the Elantras that had hood latch problems as well. I would want the dealership to pay for replacement parts, labor and the cost to repair.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cheerise J

    1 star

    09/28/2023

    I understand how you feel. I purchased a vehicle from them that ended up needing a motor. They stamp NO LEMON LAW ON THEIR PAPERWORK TO COVER THEMSELVES. It should not be that way when you pay $6000. Or more. They do just enough to get it off the so called lot. This is not right especially when you pay the kind of money they ask for their messed up vehicles.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.