We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Design

Regan Landscape, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

This profile includes complaints for Regan Landscape, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Regan Landscape, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/15 I paid a deposit of $848.50 to Regan landscaping. When the person (Dominic) came out to give me a quote a few days prior to that deposit I told him I did not have a lawnmower and the job needed to be done soon. He said that should not be a problem. I was told over the phone by Laura when I made the deposit that my materials would be ordered and will call with a date as soon as available. When the company came out to do the work on my lawn on 4/22 I was notified it was too overgrown to do the work and they would get back to me with an estimate to mow it first. Two days later, after having to call Laura again, I got an estimate for $650 to mow my lawn even before work could be done. I said that was outrageous and scrambled to ask a neighbor for a favor, which I still had to pay for. I then promptly called Laura back to schedule the work, and was told the scheduler was not there today and would get back to me soon. 5 days later I called Laura again, and was told they didn’t know when they could fit me in the schedule again. I explained again that I did not have the means to mow again before they were able to “fit me in”. I asked to be released from the contract but I understood there were the costs of the materials that I knew I would be responsible for. I was made to believe that the manager was “looking into” what he could do and that he understood I was going to pay for the materials already bought. From my phone conversation today with the manager (Ryan) I am told my contract has been cancelled, I am NOT entitled to the materials I have already paid for, and that I was “making out good” on cancelling a contract. I explained I would not have cancelled it if I had known they were not going to give me the materials as I said I was just going to try and do the work myself as I could not count on when they would be there. now I have NO materials, no contact, and am out $848.50. I even offered to pick up the materials and was told they were not mine.

      Business Response

      Date: 05/17/2024

      Upon arriving at the client's site to complete her installation as scheduled, we were unable to do so, because the client's grass was almost a foot high. (See pics)We advised client we would be unable to proceed with the work until such time as the grass was mowed. We did quote the client on a price for a one-time cut, which she declined. The client eventually did get her grass cut, and we then worked to get her back onto our schedule as quickly as we could.It is very important to note that like any other contractor, our schedule is preset for weeks to months in advance. Once the client missed their install window because of their property conditions, we had to work to find another spot to fir her in - which needless to say, is not an easy task at our busiest time of year. Had the property been properly maintained, the job would have been done as scheduled on 4/22.We worked hard to reorder our calendar and moved other clients back so that we could accommodate rescheduling this client. We returned to complete the job in full at the earliest possible date that we could (5/7). (See pics) We have heard nothing on this matter since completing this install, so we are left to assume the client is satisfied with our work, will satisfy her invoice, and we consider the matter closed.

      Customer Answer

      Date: 05/17/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      ***** *****








    Regan Landscape, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.